Type B (designated supportive living)

Eau Claire Retirement Residence

Downtown Commercial Core, Calgary, Alberta. Operated by Chartwell Master Care LP.

Visits since 2023: 4; 3 of 4 visits
Non-compliant visits since 2023: 3; 75% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Apr 2026; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type B
Subtype: —
Units: 73
City: Calgary
Sector: Centre · Downtown Commercial Core
Address: 301 7 Street SW, Calgary, Alberta, T2P1Y6
Record source: ASTRAL (as the file gives it)
First and last visit on record: Sep 2013 to Apr 2026

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

April 8, 2026 · CCHSS Inspection
Non-compliant
- Restraint Management and Secure Spaces — Secure Space usage is documented and reviewed by the Interdisciplinary Team.
  Issued April 8, 2026. Fix by July 2, 2026. Status: Rectified (April 8, 2026).
- Quality Improvement Reporting — Reporting reportable incidents.
  Issued April 8, 2026. Fix by July 2, 2026. Status: Rectified (June 26, 2026).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued April 8, 2026. Fix by July 2, 2026. Status: Rectified (June 26, 2026).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued April 8, 2026. Fix by July 2, 2026. Status: Rectified (June 9, 2026).
- Standardized Assessment and Person-Centred Care Planning — Changes in Care Plans are documented and communicated.
  An operator must ensure that any change to a client's care plan is documented and communicated to th
  Issued April 8, 2026. Fix by July 2, 2026. Status: Rectified (June 26, 2026).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued April 8, 2026. Fix by July 2, 2026. Status: Rectified (June 9, 2026).
- Restraint Management and Secure Spaces — Policies and procedures for Secure Spaces are documented and implemented.
  Issued April 8, 2026. Fix by July 2, 2026. Status: Rectified (June 9, 2026).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued April 8, 2026. Fix by July 2, 2026. Status: Rectified (June 9, 2026).
- Restraint Management and Secure Spaces — Secure Space usage is documented in Client's chart and Care Plan.
  Issued April 8, 2026. Fix by July 2, 2026. Status: Rectified (June 9, 2026).
June 6, 2025 · Complaint Investigation
Non-compliant
- Continuation of Services — Practicability, communication, and review of plans
  Evidence required that the continuation of services plan is practical, identifies relevant supports,
  Issued June 6, 2025. Fix by September 5, 2025. Status: Rectified (September 5, 2025).
October 22, 2024 · CCHSS Inspection
Non-compliant
- Palliative Care and End-of-Life Care — Palliative/End-of-Life Care health care providers have access to client health information.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Staff Training — Policies and procedures for Staff training are documented and implemented.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Standardized Assessment and Person-Centred Care Planning — Client and/or Client's legal representative participate in the development and review of Care Plan.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Risk Management — Managed risk agreements are documented and implemented.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Restraint Management and Secure Spaces — Secure Space usage is documented in Client's chart and Care Plan.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Standardized Assessment and Person-Centred Care Planning — Changes in Care Plans are documented and communicated.
  An operator must ensure that any change to a client's care plan is documented and communicated to th
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Restraint Management and Secure Spaces — Policies and procedures for Secure Spaces are documented and implemented.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Health Care Providers — Policies and procedures regarding criminal record checks for Staff and volunteers.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Staff Training — Documented compliance to training.
  An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
- Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
  Issued October 22, 2024. Fix by January 21, 2025. Status: Rectified (October 23, 2024).
April 20, 2023 · Inspection
Compliant
March 29, 2022 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
  Issued March 29, 2022. Fix by April 1, 2022. Status: Rectified (March 29, 2022).
February 3, 2022 · Quality Monitoring Visit
Compliant
May 27, 2021 · CMOH Inspection
Compliant
November 18, 2020 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Hair Salon
  Issued November 18, 2020. Fix by November 19, 2020. Status: Rectified (November 23, 2020).
November 18, 2020 · Complaint Investigation
Compliant
June 9, 2020 · CMOH Inspection
Compliant
May 13, 2020 · Quality Monitoring Visit
Compliant
April 7, 2020 · Consultation
Not assessed (consultation)
September 5, 2019 · Inspection
Compliant
September 5, 2019 · Inspection
Non-compliant
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued September 5, 2019. Fix by September 30, 2020. Status: Rectified (September 21, 2019).
February 12, 2019 · CCHSS Audit
Non-compliant
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued February 12, 2019. Status: Resolved (August 19, 2019).
- CCHSS standard 10.1
  Managed risk agreements are documented and implemented.
  Issued February 12, 2019. Status: Resolved (August 19, 2019).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued February 12, 2019. Status: Resolved (August 19, 2019).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued February 12, 2019. Status: Resolved (August 19, 2019).
- CCHSS standard 14.1
  Oral care assistance and bathing frequency policies and procedures are implemented.
  Issued February 12, 2019. Status: Resolved (August 19, 2019).
- CCHSS standard 16.1
  Policies and procedures regarding Restraint use are documented and implemented.
  Issued February 12, 2019. Status: Resolved (August 19, 2019).
- CCHSS standard 16.3
  Documentation for restraint use.
  Issued February 12, 2019. Status: Resolved (August 19, 2019).
- CCHSS standard 16.6
  Secure Space usage is documented in Client's chart and Care Plan.
  Issued February 12, 2019. Status: Resolved (August 19, 2019).
August 31, 2018 · Inspection
Non-compliant
- Duties of an Operator — Designate a Facility Representative
  Provide evidence that a person has been designated in writing as facility_x000D_ representatives for the
  Issued August 31, 2018. Fix by October 31, 2018. Status: Rectified (September 12, 2018).
August 31, 2018 · Inspection
Non-compliant
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued August 31, 2018. Fix by October 31, 2018. Status: Rectified (October 19, 2018).
- Contracted Services — Minimum contract requirements
  Please ensure that contracts include a provision that addresses the handling of personal information
  Issued August 31, 2018. Fix by October 31, 2018. Status: Rectified (September 12, 2018).
September 18, 2017 · Inspection
Non-compliant
- Privacy and Personal Information — Written processes, training and information provision
  Evidence required to demonstrate that all employees and volunteers have received education regarding
  Issued September 18, 2017. Fix by October 31, 2017. Status: Rectified (October 27, 2017).
- Nutritional Requirements — Quality and quantity of food, communication of menu/times
  Evidence required that residents are aware of the times that meals, fluids and snacks are served, an
  Issued September 18, 2017. Fix by October 31, 2017. Status: Rectified (October 27, 2017).
September 14, 2016 · Inspection
Compliant
February 29, 2016 · Complaint Investigation
Non-compliant
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued February 29, 2016. Fix by April 30, 2016. Status: Rectified (May 2, 2016).
- Nutritional Requirements — Quality and quantity of food, communication of menu/times
  Evidence required that residents are aware of the times that meals, fluids and snacks are served, an
  Issued February 29, 2016. Fix by April 30, 2016. Status: Rectified (March 21, 2016).
September 16, 2015 · Inspection
Compliant
September 22, 2014 · Inspection
Compliant
January 10, 2014 · CCHSS Regular Audit
Compliant
September 11, 2013 · Inspection
Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Restraint Management and Secure Spaces — Secure Space usage is documented and reviewed by the Interdisciplinary Team.?
How does the home meet: Quality Improvement Reporting — Reporting reportable incidents.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.?
How does the home meet: Medication Management — Policies and procedures in Medication Management are documented and implemented.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — Changes in Care Plans are documented and communicated.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Clover LivingChinatown, Calgary · 174 units	Assisted living	1.1 km	33%1 of 3 visits
The Mustard SeedBeltline, Calgary · 224 units	Assisted living	1.4 km	33%1 of 3 visits
The Mustard SeedBeltline, Calgary · 30 units	Assisted living	1.4 km	67%2 of 3 visits
Ursa - Alice BissettDowntown Commercial Core, Calgary · 5 units	Group home	1.4 km	0%0 of 2 visits
Aspira BritanniaCliff Bungalow, Calgary · 70 units	Assisted living	1.5 km	67%2 of 3 visits
Agecare Mount RoyalLower Mount Royal, Calgary · 93 units	Long-term care (Type A)	1.6 km	64%7 of 11 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.