Assisted living

Auburn Heights Retirement Residence

Cranston, Calgary, Alberta. Operated by ASC (AB) Facility GP INC..

Visits since 2023: 5; 0 of 5 visits
Non-compliant visits since 2023: 0; 0% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Nov 2024; Compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Supportive Living Accommodation
Subtype: Assisted Living Accommodation
Units: 225
City: Calgary
Sector: Southeast · Cranston
Address: 21 Auburn Bay Street SE, Calgary, Alberta, T3M2A9
Record source: ASTRAL (as the file gives it)
First and last visit on record: Apr 2014 to Nov 2024

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

November 28, 2024 · Inspection
Compliant
November 4, 2024 · Complaint Investigation
Compliant
July 11, 2024 · Inspection
Compliant
March 21, 2023 · Complaint Investigation
Compliant
March 21, 2023 · Inspection
Compliant
March 22, 2022 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued March 22, 2022. Fix by March 24, 2022. Status: Rectified (March 24, 2022).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
  Issued March 22, 2022. Fix by March 24, 2022. Status: Rectified (March 24, 2022).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued March 22, 2022. Fix by March 24, 2022. Status: Rectified (March 22, 2022).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued March 22, 2022. Fix by March 24, 2022. Status: Rectified (March 24, 2022).
December 9, 2020 · CMOH Inspection
Compliant
December 9, 2020 · Complaint Investigation
Compliant
December 9, 2020 · Complaint Investigation
Compliant
September 17, 2020 · CMOH Inspection
Compliant
September 15, 2020 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
  Issued September 15, 2020. Fix by September 17, 2020. Status: Rectified (September 21, 2020).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Shared Spaces
  Issued September 15, 2020. Fix by September 17, 2020. Status: Rectified (September 21, 2020).
April 3, 2020 · Consultation
Not assessed (consultation)
April 10, 2019 · Inspection
Compliant
April 10, 2019 · Inspection
Compliant
January 30, 2019 · Inspection
Compliant
April 18, 2018 · Inspection
Compliant
April 20, 2017 · Inspection
Compliant
March 1, 2017 · Complaint Investigation
Compliant
April 20, 2016 · Inspection
Non-compliant
- Act and Regulation Requirements — REG- Current fire inspection report
  Evidence required of the most recent fire inspection report.
  Issued April 20, 2016. Fix by May 31, 2016. Status: Rectified (May 16, 2016).
April 20, 2015 · Inspection
Compliant
October 1, 2014 · Inspection
Non-compliant
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued October 1, 2014. Fix by December 31, 2014. Status: Rectified (December 10, 2014).
- Continuation of Services — Practicability, communication and review of plans
  Evidence required that the continuation of services plan is communicated and made available to resid
  Issued October 1, 2014. Fix by December 31, 2014. Status: Rectified (November 18, 2014).
- Personal Choice Services — Appropriate areas, qualifications, and resident needs considered
  Evidence required of the personal choice service provider's certificate or licence. Evidence require
  Issued October 1, 2014. Fix by December 31, 2014. Status: Rectified (October 28, 2014).
- Continuation of Services — Contingency plans
  Evidence required that the continuation of services plan includes provisions for loss of utilities,
  Issued October 1, 2014. Fix by December 31, 2014. Status: Rectified (November 18, 2014).
July 2, 2014 · Inspection
Non-compliant
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued April 23, 2014. Fix by September 30, 2014. Status: Rectified (August 20, 2014).
May 28, 2014 · Inspection
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued April 23, 2014. Fix by July 31, 2014. Status: Rectified (July 2, 2014).
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued April 23, 2014. Fix by July 31, 2014. Status: Rectified (August 20, 2014).
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued April 23, 2014. Fix by June 30, 2014. Status: Rectified (May 30, 2014).
- Resident Safety and Security — Maintenance and inspection of security systems
  Evidence required that the security system is maintained, inspected and tested.
  Issued April 23, 2014. Fix by July 31, 2014. Status: Rectified (July 2, 2014).
April 23, 2014 · Inspection
Non-compliant
- Prevention of Abuse — Information provision on preventing and reporting abuse
  Evidence required that information regarding the identification and reporting of suspected abuse and
  Issued April 23, 2014. Fix by June 30, 2014. Status: Rectified (May 30, 2014).
- Prevention of Abuse — Written processes regarding prevention and reporting of abuse
  Evidence required of written processes regarding the prevention of abuse.
  Issued April 23, 2014. Fix by June 30, 2014. Status: Rectified (May 30, 2014).
- Laundry — Condition of laundry facilities
  Evidence required that the equipment and the laundry area are appropriate, clean and in good repair.
  Issued April 23, 2014. Fix by June 30, 2014. Status: Rectified (May 30, 2014).
- Cleaning Requirements — Clean and comfortable environment
  Evidence required of a clean and comfortable environment.
  Issued April 23, 2014. Fix by June 30, 2014. Status: Rectified (May 30, 2014).
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued April 23, 2014. Fix by June 30, 2014. Status: Rectified (May 30, 2014).
- Resident Safety and Security — Maintenance and inspection of security systems
  Evidence required that the security system is maintained, inspected and tested.
  Issued April 23, 2014. Fix by June 30, 2014. Status: Rectified (July 2, 2014).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued April 23, 2014. Fix by June 30, 2014. Status: Rectified (July 2, 2014).
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued April 23, 2014. Fix by June 30, 2014. Status: Rectified (August 20, 2014).
- Residents Personal Affairs — Communication of processes
  Evidence required that the policies on involvement in residents' personal affairs have been communic
  Issued April 23, 2014. Fix by June 30, 2014. Status: Rectified (May 30, 2014).

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process?
How does the home meet: COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning?
How does the home meet: COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation?
How does the home meet: COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Shared Spaces?
How does the home meet: Act and Regulation Requirements — REG- Current fire inspection report?
How does the home meet: Maintenance Requirements — Preventative and corrective maintenance?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Grand Seton VillageSeton, Calgary · 200 units	Assisted living	1.5 km	67%2 of 3 visits
Agecare SetonAuburn Bay, Calgary · 252 units	Type B (designated supportive living)	1.7 km	64%7 of 11 visits
The Journey Club C/O Asura Health Services LTD.Mahogany, Calgary · 219 units	Assisted living	2.4 km	50%1 of 2 visits
Agecare Mckenzie TowneMckenzie Towne, Calgary · 150 units	Long-term care (Type A)	3.0 km	71%5 of 7 visits
Mckenzie Towne Retirement ResidenceMckenzie Towne, Calgary · 118 units	Assisted living	3.0 km	25%1 of 4 visits
Aomega IxNew Brighton, Calgary · 4 units	Type B (designated supportive living)	3.6 km	100%1 of 1 visit

Find homes near any postal code

Check the government’s record

Official record on the government’s viewer

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.