Long-term care (Type A)

Agecare Mckenzie Towne

Mckenzie Towne, Calgary, Alberta. Operated by Bloom Limited Partnership.

Visits since 2023: 7; 5 of 7 visits
Non-compliant visits since 2023: 5; 71% of visits
Open non-compliances: 8; issued, in progress or ongoing
Last assessed visit: Jun 2026; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type A
Subtype: —
Units: 150
City: Calgary
Sector: Southeast · Mckenzie Towne
Address: 80 Promenade Way SE, Calgary, Alberta, T2Z4G4
Record source: ASTRAL (as the file gives it)
First and last visit on record: Jan 2019 to Jun 2026

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

June 24, 2026 · CCHSS Inspection
Non-compliant
- Safe Bath and Shower Water Temperature — Policies and procedures for water supply system and temperature checks
  Issued June 24, 2026. Fix by September 16, 2026. Status: Issued (June 24, 2026).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued June 24, 2026. Fix by September 16, 2026. Status: Issued (June 24, 2026).
- Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
  Issued June 24, 2026. Fix by September 16, 2026. Status: Issued (June 24, 2026).
- Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.
  Issued June 24, 2026. Fix by September 16, 2026. Status: Issued (June 24, 2026).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued June 24, 2026. Fix by September 16, 2026. Status: Issued (June 24, 2026).
- Health Care Providers — Job descriptions and guidelines are provided for Health Care Providers.
  An operator must provide the health care providers it employs with access to current information on
  Issued June 24, 2026. Fix by September 16, 2026. Status: Issued (June 24, 2026).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued June 24, 2026. Fix by September 16, 2026. Status: Issued (June 24, 2026).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.
  Issued June 24, 2026. Fix by September 16, 2026. Status: Issued (June 24, 2026).
June 9, 2026 · Inspection
Compliant
January 21, 2025 · Complaint Investigation
Compliant
January 15, 2025 · CCHSS Investigation
Non-compliant
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued January 15, 2025. Fix by April 15, 2025. Status: Rectified (January 22, 2025).
- Quality Improvement Reporting — Policies and procedures for tracking incidents and near-misses are documented and implemented.
  Issued January 15, 2025. Fix by April 15, 2025. Status: Rectified (January 22, 2025).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued January 15, 2025. Fix by April 15, 2025. Status: Rectified (January 22, 2025).
January 15, 2025 · CCHSS Inspection
Non-compliant
- Standardized Assessment and Person-Centred Care Planning — An appropriate assessment tool for Client's Health Care needs is used.
  An operator must ensure that a client's health care needs are assessed using the appropriate InterRA
  Issued January 15, 2025. Fix by April 15, 2025. Status: Rectified (January 15, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued January 15, 2025. Fix by April 15, 2025. Status: Rectified (January 22, 2025).
- Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
  Issued January 15, 2025. Fix by April 15, 2025. Status: Rectified (January 15, 2025).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued January 15, 2025. Fix by April 15, 2025. Status: Rectified (January 22, 2025).
- Quality Improvement Reporting — Policies and procedures for tracking incidents and near-misses are documented and implemented.
  Issued January 15, 2025. Fix by April 15, 2025. Status: Rectified (January 22, 2025).
November 23, 2023 · CCHSS Audit
Non-compliant
- CCHSS standard 1.4
  Medical Status assessments are documented.
  Issued November 23, 2023. Status: Resolved (February 13, 2024).
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued November 23, 2023. Status: Resolved (February 13, 2024).
- CCHSS standard 15.1
  Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued November 23, 2023. Status: Resolved (February 13, 2024).
- CCHSS standard 16.3
  Documentation for restraint use.
  Issued November 23, 2023. Status: Resolved (February 13, 2024).
June 23, 2023 · Inspection
Non-compliant
- Cleaning Requirements — Clean and comfortable environment
  Evidence required of a clean and comfortable environment.
  Issued June 23, 2023. Fix by July 6, 2023. Status: Rectified (July 27, 2023).
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued June 23, 2023. Fix by July 6, 2023. Status: Rectified (August 1, 2023).
March 4, 2022 · Inspection
Compliant
February 28, 2022 · Quality Monitoring Visit
Compliant
September 29, 2021 · Quality Monitoring Visit
Compliant
January 26, 2021 · Quality Monitoring Visit
Compliant
April 30, 2020 · Quality Monitoring Visit
Compliant
April 13, 2020 · Quality Monitoring Visit
Compliant
March 31, 2020 · Quality Monitoring Visit
Compliant
January 15, 2019 · CCHSS Audit
Non-compliant
- CCHSS standard 1.2
  The care plan reflects the findings of the assessment and is kept up to date.
  Issued January 15, 2019. Status: Resolved (May 9, 2019).
- CCHSS standard 1.7
  Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued January 15, 2019. Status: Resolved (May 9, 2019).
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued January 15, 2019. Status: Resolved (May 9, 2019).
- CCHSS standard 9.2
  Policies and procedures for Staff training are documented and implemented.
  Issued January 15, 2019. Status: Resolved (May 9, 2019).
- CCHSS standard 10.1
  Managed risk agreements are documented and implemented.
  Issued January 15, 2019. Status: Resolved (May 9, 2019).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued January 15, 2019. Status: Resolved (May 9, 2019).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued January 15, 2019. Status: Resolved (May 9, 2019).
- CCHSS standard 16.3
  Documentation for restraint use.
  Issued January 15, 2019. Status: Resolved (May 9, 2019).
- CCHSS standard 16.5
  Secure Space usage is documented and reviewed by the Interdisciplinary Team.
  Issued January 15, 2019. Status: Resolved (May 9, 2019).

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Safe Bath and Shower Water Temperature — Policies and procedures for water supply system and temperature checks?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.?
How does the home meet: Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.?
How does the home meet: Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.?
How does the home meet: Health Care Providers — Job descriptions and guidelines are provided for Health Care Providers.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Mckenzie Towne Retirement ResidenceMckenzie Towne, Calgary · 118 units	Assisted living	under 1 km	25%1 of 4 visits
Aomega IxNew Brighton, Calgary · 4 units	Type B (designated supportive living)	under 1 km	100%1 of 1 visit
Aomega ViiiNew Brighton, Calgary · 4 units	Type B (designated supportive living)	under 1 km	100%1 of 1 visit
Aomega XNew Brighton, Calgary · 4 units	Type B (designated supportive living)	under 1 km	100%1 of 1 visit
Aomega XiNew Brighton, Calgary · 4 units	Type B (designated supportive living)	under 1 km	100%1 of 1 visit
Aomega XiiNew Brighton, Calgary · 4 units	Type B (designated supportive living)	under 1 km	100%2 of 2 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.