Assisted living

Mckenzie Towne Retirement Residence

Mckenzie Towne, Calgary, Alberta. Operated by Revera Retirement LP.

Visits since 2023: 4; 1 of 4 visits
Non-compliant visits since 2023: 1; 25% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Sep 2025; Compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Supportive Living Accommodation
Subtype: Assisted Living Accommodation
Units: 118
City: Calgary
Sector: Southeast · Mckenzie Towne
Address: 20 Promenade Park SE, Calgary, Alberta, T2Z4A5
Record source: ASTRAL (as the file gives it)
First and last visit on record: Mar 2020 to Sep 2025

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

September 24, 2025 · Complaint Investigation
Compliant
January 22, 2025 · CCHSS Inspection
Non-compliant
- Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
  Issued January 22, 2025. Fix by April 24, 2025. Status: Rectified (January 22, 2025).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued January 22, 2025. Fix by April 24, 2025. Status: Rectified (January 22, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued January 22, 2025. Fix by April 24, 2025. Status: Rectified (January 22, 2025).
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued January 22, 2025. Fix by April 24, 2025. Status: Rectified (January 22, 2025).
- Palliative Care and End-of-Life Care — Palliative/End-of-Life Care health care providers have access to client health information.
  Issued January 22, 2025. Fix by April 24, 2025. Status: Rectified (January 22, 2025).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued January 22, 2025. Fix by April 24, 2025. Status: Rectified (January 22, 2025).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued January 22, 2025. Fix by April 24, 2025. Status: Rectified (January 22, 2025).
- Staff Training — Policies and procedures for Staff training are documented and implemented.
  Issued January 22, 2025. Fix by April 24, 2025. Status: Rectified (January 22, 2025).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.
  Issued January 22, 2025. Fix by April 24, 2025. Status: Rectified (January 22, 2025).
- Restraint Management and Secure Spaces — Policies and procedures for Secure Spaces are documented and implemented.
  Issued January 22, 2025. Fix by April 24, 2025. Status: Rectified (January 22, 2025).
March 26, 2024 · Inspection
Compliant
October 20, 2023 · Quality Monitoring Visit
Compliant
February 28, 2022 · Quality Monitoring Visit
Compliant
January 20, 2021 · Quality Monitoring Visit
Compliant
May 27, 2020 · Quality Monitoring Visit
Compliant
March 10, 2020 · CCHSS Audit
Non-compliant
- CCHSS standard 1.2
  The care plan reflects the findings of the assessment and is kept up to date.
  Issued March 10, 2020. Status: Resolved (June 9, 2021).
- CCHSS standard 1.3
  The care plan addresses the Client's needs, goals, and intervention details.
  Issued March 10, 2020. Status: Resolved (June 9, 2021).
- CCHSS standard 1.7
  Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued March 10, 2020. Status: Resolved (June 9, 2021).
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued March 10, 2020. Status: Resolved (June 9, 2021).
- CCHSS standard 5.3
  Palliative and End-of-Life care documentation in Care Plan.
  Issued March 10, 2020. Status: Resolved (June 9, 2021).
- CCHSS standard 8.1
  Policies and procedures regarding criminal record checks for staff and volunteers.
  Issued March 10, 2020. Status: Resolved (June 9, 2021).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued March 10, 2020. Status: Resolved (June 9, 2021).
- CCHSS standard 15.1
  Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued March 10, 2020. Status: Resolved (June 9, 2021).
- CCHSS standard 16.1
  Policies and procedures regarding Restraint use are documented and implemented.
  Issued March 10, 2020. Status: Resolved (June 9, 2021).
- CCHSS standard 16.3
  Documentation for restraint use.
  Issued March 10, 2020. Status: Resolved (June 9, 2021).
- CCHSS standard 16.5
  Secure Space usage is documented and reviewed by the Interdisciplinary Team.
  Issued March 10, 2020. Status: Resolved (June 9, 2021).
- CCHSS standard 16.6
  Secure Space usage is documented in Client's chart and Care Plan.
  Issued March 10, 2020. Status: Resolved (June 9, 2021).

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.?
How does the home meet: Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.?
How does the home meet: Restraint Management and Secure Spaces — Documentation for restraint use.?
How does the home meet: Palliative Care and End-of-Life Care — Palliative/End-of-Life Care health care providers have access to client health information.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Agecare Mckenzie TowneMckenzie Towne, Calgary · 150 units	Long-term care (Type A)	under 1 km	71%5 of 7 visits
Aomega IxNew Brighton, Calgary · 4 units	Type B (designated supportive living)	under 1 km	100%1 of 1 visit
Aomega ViiiNew Brighton, Calgary · 4 units	Type B (designated supportive living)	under 1 km	100%1 of 1 visit
Aomega XNew Brighton, Calgary · 4 units	Type B (designated supportive living)	under 1 km	100%1 of 1 visit
Aomega XiNew Brighton, Calgary · 4 units	Type B (designated supportive living)	under 1 km	100%1 of 1 visit
Aomega XiiNew Brighton, Calgary · 4 units	Type B (designated supportive living)	under 1 km	100%2 of 2 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.