Type B (designated supportive living)
Agecare Seton
Auburn Bay, Calgary, Alberta. Operated by Aster Joint Venture Limited Partnership.
- Visits since 2023
- 11
- 7 of 11 visits
- Non-compliant visits since 2023
- 7
- 64% of visits
- Open non-compliances
- 20
- issued, in progress or ongoing
- Last assessed visit
- Jun 2026
- Non-compliant
Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.
About this home
Every visit on record
Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.
June 16, 2026 · CCHSS Inspection
Non-compliant
Restraint Management and Secure Spaces — Documentation for restraint use.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Oral care assistance and bathing frequency policies and procedures are implemented.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Medication Management — Policies and procedures in Medication Management are documented and implemented.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Quality Improvement Reporting — Policies and procedures for reportable incidents are documented and implemented.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Health Care Providers — Job descriptions and guidelines are provided for Health Care Providers.
An operator must provide the health care providers it employs with access to current information on
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Quality Improvement Reporting — Reporting reportable incidents.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Standardized Assessment and Person-Centred Care Planning — Client and/or Client's legal representative participate in the development and review of Care Plan.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Health Care Providers — Job descriptions and guidelines are provided for Health Care Providers.
An operator must provide the health care providers it employs with access to current information on
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Restraint Management and Secure Spaces — Documentation for restraint use.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Quality Improvement Reporting — Policies and procedures for reportable incidents are documented and implemented.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Risk Management — Managed risk agreements are documented and implemented.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Concerns Resolution on Health Care — Policy and procedure for responding to concerns about the Health Care provided.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
Quality Improvement Reporting — Policies and procedures for tracking incidents and near-misses are documented and implemented.
Issued June 16, 2026. Fix by September 8, 2026. Status: Issued (June 16, 2026).
June 11, 2026 · Inspection
Compliant
March 4, 2026 · CCHSS Investigation
Compliant
July 30, 2025 · CCHSS Inspection
Non-compliant
Quality Improvement Reporting — Quality improvement policies and programs are documented and implemented.
Issued July 8, 2025. Fix by August 26, 2025. Status: Rectified (July 8, 2025).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued July 8, 2025. Fix by August 26, 2025. Status: Rectified (July 8, 2025).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued July 8, 2025. Fix by October 14, 2025. Status: Rectified (July 8, 2025).
Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
Issued July 8, 2025. Fix by October 14, 2025. Status: Rectified (July 8, 2025).
Quality Improvement Reporting — Quality improvement policies and programs are documented and implemented.
Issued July 8, 2025. Fix by October 14, 2025. Status: Rectified (July 8, 2025).
July 8, 2025 · CCHSS Inspection
Non-compliant
Quality Improvement Reporting — Quality improvement policies and programs are documented and implemented.
Issued July 8, 2025. Fix by August 26, 2025. Status: Rectified (July 8, 2025).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued July 8, 2025. Fix by July 17, 2025. Status: Rectified (July 8, 2025).
Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
Issued July 8, 2025. Fix by June 12, 2026. Status: Rectified (July 8, 2025).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued July 8, 2025. Fix by June 12, 2026. Status: Rectified (July 8, 2025).
Quality Improvement Reporting — Quality improvement policies and programs are documented and implemented.
Issued July 8, 2025. Fix by June 12, 2026. Status: Rectified (July 8, 2025).
April 30, 2025 · Complaint Investigation
Compliant
December 12, 2024 · CCHSS Inspection
Non-compliant
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Quality Improvement Reporting — Reporting reportable incidents.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Staff Training — Policies and procedures for Staff training are documented and implemented.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Restraint Management and Secure Spaces — Documentation for restraint use.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Standardized Assessment and Person-Centred Care Planning — Client and/or Client's legal representative participate in the development and review of Care Plan.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Palliative Care and End-of-Life Care — Palliative/End-of-Life Care health care providers have access to client health information.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Restraint Management and Secure Spaces — Policies and procedures for Secure Spaces are documented and implemented.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Medication Management — Policies and procedures in Medication Management are documented and implemented.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Restraint Management and Secure Spaces — Secure Space usage is documented in Client's chart and Care Plan.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Oral care assistance and bathing frequency policies and procedures are implemented.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Staff Training — Policies and procedures for Staff training are documented and implemented.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Documented bathing preference in Care Plan.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Restraint Management and Secure Spaces — Documentation for restraint use.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
December 12, 2024 · CCHSS Investigation
Non-compliant
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued December 12, 2024. Fix by March 14, 2025. Status: Rectified (December 12, 2024).
August 14, 2024 · Complaint Investigation
Non-compliant
Safeguarding of Resident Property — Communication of policy for safeguarding of resident property
Evidence required that the written policy for safeguarding of resident property has been communicate
Issued August 14, 2024. Fix by October 31, 2024. Status: Rectified (October 24, 2024).
Safeguarding of Resident Property — Written processes for safeguarding property
Evidence required of a maintained, implemented and written policy for the safeguarding of resident p
Issued August 14, 2024. Fix by October 31, 2024. Status: Rectified (October 10, 2024).
September 6, 2023 · Inspection
Compliant
May 16, 2023 · CCHSS Audit
Non-compliant
CCHSS standard 1.2
The care plan reflects the findings of the assessment and is kept up to date.
Issued May 16, 2023. Status: Resolved (June 7, 2023).
CCHSS standard 10.1
Managed risk agreements are documented and implemented.
Issued May 16, 2023. Status: Resolved (June 7, 2023).
CCHSS standard 12.1
Policies and procedures in Medication Management are documented and implemented.
Issued May 16, 2023. Status: Resolved (June 7, 2023).
CCHSS standard 16.1
Policies and procedures regarding Restraint use are documented and implemented.
Issued May 16, 2023. Status: Resolved (June 7, 2023).
CCHSS standard 16.3
Documentation for restraint use.
Issued May 16, 2023. Status: Resolved (June 7, 2023).
CCHSS standard 10.1
Managed risk agreements are documented and implemented.
Issued May 16, 2023. Status: Resolved (June 7, 2023).
CCHSS standard 12.1
Policies and procedures in Medication Management are documented and implemented.
Issued May 16, 2023. Status: Resolved (June 7, 2023).
July 26, 2022 · Inspection
Non-compliant
Water Temperature — Safe water temperatures
Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
Issued July 26, 2022. Fix by August 26, 2022. Status: Rectified (August 17, 2022).
Concerns and Complaints — Concerns and complaints resolution
Evidence required of documented concerns received and the measures taken to resolve them.
Issued July 26, 2022. Fix by August 26, 2022. Status: Rectified (August 17, 2022).
Menu Requirements — Resident feedback into meals, fluids and snacks
Evidence required of obtaining residents' opinions and feedback regarding the meals, fluids and snac
Issued July 26, 2022. Fix by August 26, 2022. Status: Rectified (August 17, 2022).
Water Temperature — Safe water temperatures
Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
Issued July 26, 2022. Fix by August 26, 2022. Status: Rectified (August 17, 2022).
Concerns and Complaints — Concerns and complaints resolution
Evidence required of documented concerns received and the measures taken to resolve them.
Issued July 26, 2022. Fix by August 26, 2022. Status: Rectified (August 17, 2022).
Menu Requirements — Resident feedback into meals, fluids, and snacks
Evidence required of obtaining residents' opinions and feedback regarding the meals, fluids and snac
Issued July 26, 2022. Fix by August 26, 2022. Status: Rectified (August 17, 2022).
April 20, 2022 · Quality Monitoring Visit
Compliant
February 1, 2022 · CMOH Inspection
Non-compliant
COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
Issued February 1, 2022. Fix by February 3, 2022. Status: Rectified (February 4, 2022).
COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
Issued February 1, 2022. Fix by February 3, 2022. Status: Rectified (February 4, 2022).
January 10, 2022 · Quality Monitoring Visit
Compliant
October 27, 2021 · Quality Monitoring Visit
Compliant
August 18, 2021 · Complaint Investigation
Non-compliant
Resident Safety and Security — Incident reporting
Please submit completed reportable incident form for the incident on DATE within one business day.
Issued August 18, 2021. Fix by August 31, 2021. Status: Rectified (August 23, 2021).
Resident Safety and Security — Incident reporting
Please submit completed reportable incident form for the incident on DATE within one business day.
Issued August 18, 2021. Fix by August 31, 2021. Status: Rectified (August 23, 2021).
February 9, 2021 · Complaint Investigation
Compliant
January 25, 2021 · Quality Monitoring Visit
Compliant
January 21, 2021 · CMOH Inspection
Compliant
November 18, 2020 · Quality Monitoring Visit
Compliant
September 2, 2020 · Complaint Investigation
Compliant
September 2, 2020 · Complaint Investigation
Compliant
June 11, 2020 · CMOH Inspection
Compliant
June 10, 2020 · CMOH Inspection
Non-compliant
COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
Issued June 10, 2020. Fix by June 11, 2020. Status: Rectified (June 12, 2020).
COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
Issued June 10, 2020. Fix by June 11, 2020. Status: Rectified (June 12, 2020).
May 4, 2020 · Quality Monitoring Visit
Compliant
April 3, 2020 · Consultation
Not assessed (consultation)
December 6, 2019 · Inspection
Compliant
September 18, 2018 · CCHSS Audit
Non-compliant
CCHSS standard 1.8
Client's Care Plan is reviewed.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 5.3
Palliative and End-of-Life care documentation in Care Plan.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 9.2
Policies and procedures for Staff training are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 9.3
Policies and procedures for Staff training are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 10.1
Managed risk agreements are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 11.1
Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 12.1
Policies and procedures in Medication Management are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 15.1
Policies and procedures regarding safe water temperatures are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 16.1
Policies and procedures regarding Restraint use are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 16.3
Documentation for restraint use.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 1.2
The care plan reflects the findings of the assessment and is kept up to date.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 1.3
The care plan addresses the Client's needs, goals, and intervention details.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 1.8
Client's Care Plan is reviewed.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 9.2
Policies and procedures for Staff training are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 9.3
Policies and procedures for Staff training are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 10.1
Managed risk agreements are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 11.1
Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 12.1
Policies and procedures in Medication Management are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 15.1
Policies and procedures regarding safe water temperatures are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 16.1
Policies and procedures regarding Restraint use are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 16.3
Documentation for restraint use.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 16.4
Policies and procedures for Secure Spaces are documented and implemented.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
CCHSS standard 16.6
Secure Space usage is documented in Client's chart and Care Plan.
Issued September 18, 2018. Status: Resolved (February 19, 2019).
Questions to ask on a visit
Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.
- How does the home meet: Restraint Management and Secure Spaces — Documentation for restraint use.?
- How does the home meet: Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Oral care assistance and bathing frequency policies and procedures are implemented.?
- How does the home meet: Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.?
- How does the home meet: Medication Management — Policies and procedures in Medication Management are documented and implemented.?
- How does the home meet: Quality Improvement Reporting — Policies and procedures for reportable incidents are documented and implemented.?
- How does the home meet: Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.?
Homes nearby
Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.
| Home | Type | Distance | Non-compliant |
|---|---|---|---|
| The Journey Club C/O Asura Health Services LTD.Mahogany, Calgary · 219 units | Assisted living | under 1 km | 50%1 of 2 visits |
| Grand Seton VillageSeton, Calgary · 200 units | Assisted living | 1.2 km | 67%2 of 3 visits |
| Auburn Heights Retirement ResidenceCranston, Calgary · 225 units | Assisted living | 1.7 km | 0%0 of 5 visits |
| Mckenzie Towne Retirement ResidenceMckenzie Towne, Calgary · 118 units | Assisted living | 2.5 km | 25%1 of 4 visits |
| Agecare Mckenzie TowneMckenzie Towne, Calgary · 150 units | Long-term care (Type A) | 2.6 km | 71%5 of 7 visits |
| Aomega XNew Brighton, Calgary · 4 units | Type B (designated supportive living) | 2.9 km | 100%1 of 1 visit |
Check the government’s record
- Official record on the government’s viewer
- Official record on the government’s viewer
- Official record on the government’s viewer
- Official record on the government’s viewer
Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).
Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.