Long-term care (Type A)

Southwood Care Centre

Fairview, Calgary, Alberta. Operated by Intercare Corporate Group INC..

Visits since 2023: 6; 5 of 6 visits
Non-compliant visits since 2023: 5; 83% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Nov 2025; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type A
Subtype: —
Units: 222
City: Calgary
Sector: South · Fairview
Address: 211 Heritage Drive SE, Calgary, Alberta, T2H1M9
Record source: ASTRAL (as the file gives it)
First and last visit on record: Aug 2013 to Nov 2025

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

November 4, 2025 · CCHSS Inspection
Non-compliant
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued November 4, 2025. Fix by January 27, 2026. Status: Rectified (November 4, 2025).
- Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
  Issued November 4, 2025. Fix by January 27, 2026. Status: Rectified (November 4, 2025).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.
  Issued November 4, 2025. Fix by January 27, 2026. Status: Rectified (November 4, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued November 4, 2025. Fix by January 27, 2026. Status: Rectified (November 4, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued November 4, 2025. Fix by January 27, 2026. Status: Rectified (November 4, 2025).
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued November 4, 2025. Fix by January 27, 2026. Status: Rectified (November 4, 2025).
- Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.
  Issued November 4, 2025. Fix by January 27, 2026. Status: Rectified (November 4, 2025).
May 13, 2025 · Complaint Investigation
Compliant
September 13, 2023 · Complaint Investigation
Non-compliant
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued May 1, 2023. Fix by March 31, 2024. Status: Rectified (October 11, 2023).
September 12, 2023 · CCHSS Audit
Non-compliant
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued September 12, 2023. Status: Resolved (November 28, 2023).
- CCHSS standard 5.3
  Palliative and End-of-Life care documentation in Care Plan.
  Issued September 12, 2023. Status: Resolved (November 28, 2023).
- CCHSS standard 16.1
  Policies and procedures regarding Restraint use are documented and implemented.
  Issued September 12, 2023. Status: Resolved (November 28, 2023).
- CCHSS standard 16.3
  Documentation for restraint use.
  Issued September 12, 2023. Status: Resolved (November 28, 2023).
- CCHSS standard 16.4
  Policies and procedures for Secure Spaces are documented and implemented.
  Issued September 12, 2023. Status: Resolved (November 28, 2023).
May 1, 2023 · Inspection
Non-compliant
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued May 1, 2023. Fix by May 15, 2023. Status: Rectified (October 11, 2023).
May 1, 2023 · Complaint Investigation
Non-compliant
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued May 1, 2023. Fix by May 15, 2023. Status: Rectified (October 11, 2023).
November 21, 2022 · Inspection
Compliant
July 5, 2022 · Complaint Investigation
Compliant
June 2, 2022 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued June 2, 2022. Fix by June 4, 2022. Status: Rectified (June 2, 2022).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued June 2, 2022. Fix by June 4, 2022. Status: Rectified (June 2, 2022).
June 2, 2022 · Inspection
Non-compliant
- Nutritional Requirements — Quality and quantity of food, communication of menu/times
  Evidence required that residents are aware of the times that meals, fluids and snacks are served, an
  Issued June 2, 2022. Fix by July 7, 2022. Status: Rectified (July 4, 2022).
- Menu Requirements — Menu substitutions communicated and made from same food group
  Evidence required of the menu substitutions showing that the substitutions are from within the same
  Issued June 2, 2022. Fix by July 7, 2022. Status: Rectified (July 4, 2022).
October 13, 2021 · Complaint Investigation
Non-compliant
- Cleaning Requirements — Clean and comfortable environment
  Evidence required of a clean and comfortable environment.
  Issued October 13, 2021. Fix by October 31, 2021. Status: Rectified (November 2, 2021).
February 24, 2021 · CMOH Inspection
Compliant
February 24, 2021 · Complaint Investigation
Compliant
January 25, 2021 · Quality Monitoring Visit
Compliant
January 8, 2021 · Quality Monitoring Visit
Non-compliant
- standard not recorded in the file
  Issued January 8, 2021. Status: Resolved (January 25, 2021).
December 4, 2020 · Quality Monitoring Visit
Compliant
June 16, 2020 · Quality Monitoring Visit
Compliant
May 19, 2020 · CMOH Inspection
Compliant
May 19, 2020 · Complaint Investigation
Compliant
March 31, 2020 · Consultation
Not assessed (consultation)
February 27, 2020 · Inspection
Compliant
February 27, 2020 · Inspection
Compliant
February 27, 2019 · Inspection
Compliant
February 27, 2019 · Inspection
Compliant
May 2, 2018 · CCHSS Audit
Non-compliant
- CCHSS standard 18.1
  Policy and procedure for responding to concerns about the Health Care provided.
  Issued May 2, 2018. Status: Resolved (July 13, 2018).
March 21, 2018 · Inspection
Non-compliant
- Water Temperature — Therapeutic tub temperature checks
  Evidence required of the testing of the temperature of the hottest flowing water from each therapeut
  Issued March 21, 2018. Fix by May 31, 2018. Status: Rectified (May 22, 2018).
December 18, 2017 · Inspection
Compliant
March 2, 2017 · Inspection
Compliant
March 15, 2016 · Inspection
Compliant
March 23, 2015 · Inspection
Compliant
August 27, 2014 · Complaint Investigation
Compliant
March 17, 2014 · Inspection
Compliant
October 25, 2013 · CCHSS Regular Audit
Compliant
August 6, 2013 · Complaint Investigation
Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.?
How does the home meet: Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.?
How does the home meet: Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.?
How does the home meet: Medication Management — Policies and procedures in Medication Management are documented and implemented.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.?
How does the home meet: Restraint Management and Secure Spaces — Documentation for restraint use.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
L'Arche Association of Calgary - HaeremaiKingsland, Calgary · 4 units	Group home	1.4 km	0%0 of 3 visits
L'Arche Association of Calgary - MarymountKingsland, Calgary · 4 units	Group home	1.5 km	50%1 of 2 visits
Kingsland TerraceKingsland, Calgary · 24 units	Type B (designated supportive living)	1.7 km	50%1 of 2 visits
Trico LivingwellKingsland, Calgary · 350 units	Assisted living	1.7 km	100%1 of 1 visit
Mayfair Care CentreChinook Park, Calgary · 142 units	Long-term care (Type A)	1.8 km	50%2 of 4 visits
Hope Homes INC. #3Willow Park, Calgary · 4 units	Type B (designated supportive living)	2.1 km	67%2 of 3 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.