Long-term care (Type A)
Extendicare Hillcrest
Hounsfield Heights/briar Hill, Calgary, Alberta. Operated by Extendicare Canada INC..
- Visits since 2023
- 8
- 6 of 8 visits
- Non-compliant visits since 2023
- 6
- 75% of visits
- Open non-compliances
- 0
- issued, in progress or ongoing
- Last assessed visit
- May 2026
- Compliant
Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.
About this home
Every visit on record
Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.
May 7, 2026 · Inspection
Compliant
January 13, 2026 · CCHSS Inspection
Non-compliant
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued September 24, 2025. Fix by December 17, 2025. Status: Rectified (September 24, 2025).
September 24, 2025 · CCHSS Inspection
Non-compliant
Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
Issued September 24, 2025. Fix by December 17, 2025. Status: Rectified (September 24, 2025).
Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.
Issued September 24, 2025. Fix by December 17, 2025. Status: Rectified (September 24, 2025).
Medication Management — Policies and procedures in Medication Management are documented and implemented.
Issued September 24, 2025. Fix by December 17, 2025. Status: Rectified (September 24, 2025).
Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.
Issued September 24, 2025. Fix by December 17, 2025. Status: Rectified (September 24, 2025).
Assistive Equipment, Technology And Medical/Surgical Supplies — Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.
Issued September 24, 2025. Fix by December 17, 2025. Status: Rectified (September 24, 2025).
Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
Issued September 24, 2025. Fix by December 17, 2025. Status: Rectified (September 24, 2025).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued September 24, 2025. Fix by December 17, 2025. Status: Rectified (September 24, 2025).
Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
Issued September 24, 2025. Fix by December 17, 2025. Status: Rectified (September 24, 2025).
Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for assistance with oral care.
Issued September 24, 2025. Fix by December 17, 2025. Status: Rectified (September 24, 2025).
January 8, 2025 · CCHSS Investigation
Non-compliant
Health Care Providers — Unregulated Health Care Providers work within defined competencies.
An operator must ensure that all unregulated health care providers it employs work only within the d
Issued January 8, 2025. Fix by February 26, 2025. Status: Rectified (January 13, 2025).
Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
Issued January 8, 2025. Fix by February 26, 2025. Status: Rectified (January 13, 2025).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued January 8, 2025. Fix by February 26, 2025. Status: Rectified (January 13, 2025).
Act and Regulation Requirements — Requirements of Staffing Plan are Met at All Times
Issued January 8, 2025. Fix by February 26, 2025. Status: Rectified (January 13, 2025).
December 10, 2024 · Complaint Investigation
Compliant
December 10, 2024 · Inspection
Non-compliant
Safety Requirements — Accommodation is in safe condition
Evidence required that the accommodation and its grounds or common areas are safe and free of hazard
Issued December 10, 2024. Fix by April 30, 2025. Status: Rectified (April 3, 2025).
July 26, 2024 · CCHSS Investigation
Non-compliant
Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for assistance with oral care.
Issued July 26, 2024. Fix by October 23, 2024. Status: Rectified (October 28, 2024).
November 22, 2023 · CCHSS Audit
Non-compliant
CCHSS standard 1.2
The care plan reflects the findings of the assessment and is kept up to date.
Issued November 22, 2023. Status: Resolved (February 16, 2024).
CCHSS standard 1.3
The care plan addresses the Client's needs, goals, and intervention details.
Issued November 22, 2023. Status: Resolved (February 16, 2024).
CCHSS standard 1.7
Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
Issued November 22, 2023. Status: Resolved (February 16, 2024).
CCHSS standard 1.8
Client's Care Plan is reviewed.
Issued November 22, 2023. Status: Resolved (February 16, 2024).
CCHSS standard 12.1
Policies and procedures in Medication Management are documented and implemented.
Issued November 22, 2023. Status: Resolved (February 16, 2024).
CCHSS standard 16.1
Policies and procedures regarding Restraint use are documented and implemented.
Issued November 22, 2023. Status: Resolved (February 16, 2024).
CCHSS standard 16.3
Documentation for restraint use.
Issued November 22, 2023. Status: Resolved (February 16, 2024).
September 8, 2022 · Quality Monitoring Visit
Compliant
May 2, 2022 · Quality Monitoring Visit
Compliant
January 31, 2022 · Quality Monitoring Visit
Compliant
April 20, 2021 · Quality Monitoring Visit
Compliant
November 9, 2020 · Quality Monitoring Visit
Compliant
May 7, 2020 · Quality Monitoring Visit
Compliant
February 6, 2018 · CCHSS Audit
Non-compliant
CCHSS standard 1.2
The care plan reflects the findings of the assessment and is kept up to date.
Issued February 6, 2018. Status: Resolved (June 19, 2018).
CCHSS standard 1.3
The care plan addresses the Client's needs, goals, and intervention details.
Issued February 6, 2018. Status: Resolved (June 19, 2018).
CCHSS standard 1.4
Medical Status assessments are documented.
Issued February 6, 2018. Status: Resolved (June 19, 2018).
CCHSS standard 1.5
Client and/or Client's legal representative participate in the development and review of Care Plan.
Issued February 6, 2018. Status: Resolved (June 19, 2018).
CCHSS standard 1.7
Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
Issued February 6, 2018. Status: Resolved (June 19, 2018).
CCHSS standard 7.1
Sharing of Client's Health Information with other Operators providing Health Care.
Issued February 6, 2018. Status: Resolved (June 19, 2018).
CCHSS standard 11.1
Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
Issued February 6, 2018. Status: Resolved (June 19, 2018).
CCHSS standard 12.1
Policies and procedures in Medication Management are documented and implemented.
Issued February 6, 2018. Status: Resolved (June 19, 2018).
CCHSS standard 15.1
Policies and procedures regarding safe water temperatures are documented and implemented.
Issued February 6, 2018. Status: Resolved (June 19, 2018).
CCHSS standard 16.1
Policies and procedures regarding Restraint use are documented and implemented.
Issued February 6, 2018. Status: Resolved (June 19, 2018).
CCHSS standard 16.3
Documentation for restraint use.
Issued February 6, 2018. Status: Resolved (June 19, 2018).
Questions to ask on a visit
Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.
- How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.?
- How does the home meet: Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.?
- How does the home meet: Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.?
- How does the home meet: Medication Management — Policies and procedures in Medication Management are documented and implemented.?
- How does the home meet: Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.?
- How does the home meet: Assistive Equipment, Technology And Medical/Surgical Supplies — Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.?
Homes nearby
Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.
| Home | Type | Distance | Non-compliant |
|---|---|---|---|
| Universal Rehabilitation Service Agency (Inglewood)West Hillhurst, Calgary · 12 units | Assisted living | 1.4 km | —no visits in the window |
| Eau Claire Retirement ResidenceDowntown Commercial Core, Calgary · 73 units | Type B (designated supportive living) | 1.6 km | 75%3 of 4 visits |
| InclusioCapitol Hill, Calgary · 45 units | Assisted living | 1.6 km | 33%2 of 6 visits |
| Brentwood Care CentreSt. Andrews Heights, Calgary · 360 units | Long-term care (Type A) | 2.3 km | 25%1 of 4 visits |
| Wing Kei Care CentreCrescent Heights, Calgary · 145 units | Long-term care (Type A) | 2.3 km | 50%1 of 2 visits |
| Clover LivingChinatown, Calgary · 174 units | Assisted living | 2.4 km | 33%1 of 3 visits |
Check the government’s record
Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).
Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.