Long-term care (Type A)

Brentwood Care Centre

St. Andrews Heights, Calgary, Alberta. Operated by Intercare Corporate Group INC..

Visits since 2023: 4; 1 of 4 visits
Non-compliant visits since 2023: 1; 25% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Apr 2025; Compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type A
Subtype: —
Units: 360
City: Calgary
Sector: Centre · St. Andrews Heights
Address: 2727 16 Avenue NW, Calgary, Alberta, T2N3Y6
Record source: ASTRAL (as the file gives it)
First and last visit on record: Apr 2013 to Apr 2025

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

April 9, 2025 · Complaint Investigation
Compliant
February 5, 2025 · CCHSS Inspection
Non-compliant
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued February 5, 2025. Fix by May 5, 2025. Status: Rectified (February 5, 2025).
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued February 5, 2025. Fix by May 5, 2025. Status: Rectified (February 5, 2025).
- Restraint Management and Secure Spaces — Secure Space usage is documented and reviewed by the Interdisciplinary Team.
  Issued February 5, 2025. Fix by May 5, 2025. Status: Rectified (February 5, 2025).
- Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.
  Issued February 5, 2025. Fix by May 5, 2025. Status: Rectified (February 5, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued February 5, 2025. Fix by May 5, 2025. Status: Rectified (February 5, 2025).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued February 5, 2025. Fix by May 5, 2025. Status: Rectified (February 5, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client and/or Client's legal representative participate in the development and review of Care Plan.
  Issued February 5, 2025. Fix by May 5, 2025. Status: Rectified (February 5, 2025).
- Risk Management — Managed risk agreements are documented and implemented.
  Issued February 5, 2025. Fix by May 5, 2025. Status: Rectified (February 5, 2025).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued February 5, 2025. Fix by May 5, 2025. Status: Rectified (February 5, 2025).
January 23, 2024 · Quality Monitoring Visit
Compliant
January 18, 2023 · Inspection
Compliant
June 28, 2022 · CCHSS Audit
Non-compliant
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued June 28, 2022. Status: Resolved (September 9, 2022).
- CCHSS standard 10.1
  Managed risk agreements are documented and implemented.
  Issued June 28, 2022. Status: Resolved (September 9, 2022).
- CCHSS standard 16.1
  Policies and procedures regarding Restraint use are documented and implemented.
  Issued June 28, 2022. Status: Resolved (September 9, 2022).
May 4, 2022 · Quality Monitoring Visit
Compliant
January 18, 2022 · Quality Monitoring Visit
Compliant
August 16, 2021 · CMOH Inspection
Compliant
August 16, 2021 · Inspection
Non-compliant
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued August 16, 2021. Fix by September 15, 2021. Status: Rectified (September 15, 2021).
- Water Temperature — Training, maintenance, and risk mitigation to ensure safe water temperatures
  Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
  Issued August 16, 2021. Fix by September 15, 2021. Status: Rectified (September 15, 2021).
April 8, 2021 · Quality Monitoring Visit
Compliant
March 10, 2021 · Quality Monitoring Visit
Compliant
February 23, 2021 · CMOH Inspection
Compliant
January 14, 2021 · Quality Monitoring Visit
Compliant
September 29, 2020 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Shared Spaces
  Issued September 29, 2020. Fix by October 1, 2020. Status: Rectified (September 29, 2020).
September 21, 2020 · Quality Monitoring Visit
Compliant
September 3, 2020 · Quality Monitoring Visit
Non-compliant
- standard not recorded in the file
  Issued September 3, 2020. Status: Resolved (September 21, 2020).
- standard not recorded in the file
  Issued September 3, 2020. Status: Resolved (September 21, 2020).
May 21, 2020 · Quality Monitoring Visit
Compliant
May 20, 2020 · CMOH Inspection
Compliant
May 12, 2020 · Complaint Investigation
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Personal Protective Equipment
  Issued May 12, 2020. Fix by May 12, 2020. Status: Rectified (May 25, 2020).
May 12, 2020 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Personal Protective Equipment
  Issued May 12, 2020. Fix by May 15, 2020. Status: Rectified (May 25, 2020).
April 28, 2020 · Quality Monitoring Visit
Compliant
March 31, 2020 · Consultation
Not assessed (consultation)
March 1, 2019 · Inspection
Compliant
March 1, 2019 · Inspection
Compliant
August 14, 2018 · Inspection
Compliant
August 3, 2018 · Inspection
Compliant
April 24, 2018 · CCHSS Audit
Non-compliant
- CCHSS standard 1.2
  The care plan reflects the findings of the assessment and is kept up to date.
  Issued April 24, 2018. Status: Resolved (July 13, 2018).
- CCHSS standard 9.2
  Policies and procedures for Staff training are documented and implemented.
  Issued April 24, 2018. Status: Resolved (July 13, 2018).
- CCHSS standard 10.1
  Managed risk agreements are documented and implemented.
  Issued April 24, 2018. Status: Resolved (July 13, 2018).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued April 24, 2018. Status: Resolved (July 13, 2018).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued April 24, 2018. Status: Resolved (July 13, 2018).
- CCHSS standard 15.2
  Policies and procedures for water supply system and temperature checks
  Issued April 24, 2018. Status: Resolved (July 13, 2018).
- CCHSS standard 18.1
  Policy and procedure for responding to concerns about the Health Care provided.
  Issued April 24, 2018. Status: Resolved (July 13, 2018).
March 8, 2018 · Inspection
Compliant
March 6, 2017 · Inspection
Compliant
May 11, 2016 · CCHSS Audit
Non-compliant
- Infection Prevention and Control (IPC) — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued May 11, 2016. Fix by November 1, 2016. Status: Rectified (September 12, 2016).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued May 11, 2016. Fix by September 1, 2016. Status: Rectified (August 31, 2016).
- Restraint Management — Documentation for restraint use.
  Issued May 11, 2016. Fix by March 1, 2017. Status: Rectified (December 14, 2016).
- Restraint Management — Policies and procedures regarding Restraint use are documented and implemented.
  Issued May 11, 2016. Fix by September 1, 2016. Status: Rectified (August 31, 2016).
- Safe Bath and Shower Water Temperature — Policies and procedures for water supply system and temperature checks
  Issued May 11, 2016. Fix by September 1, 2016. Status: Rectified (August 25, 2016).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued May 11, 2016. Fix by September 1, 2016. Status: Rectified (August 25, 2016).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued May 11, 2016. Fix by September 1, 2016. Status: Rectified (August 31, 2016).
March 2, 2016 · Inspection
Compliant
March 24, 2015 · Inspection
Compliant
March 19, 2014 · Inspection
Compliant
June 5, 2013 · Inspection
Compliant
April 18, 2013 · Complaint Investigation
Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.?
How does the home meet: Restraint Management and Secure Spaces — Documentation for restraint use.?
How does the home meet: Restraint Management and Secure Spaces — Secure Space usage is documented and reviewed by the Interdisciplinary Team.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.?
How does the home meet: Medication Management — Policies and procedures in Medication Management are documented and implemented.?
How does the home meet: Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Universal Rehabilitation Service Agency (Inglewood)West Hillhurst, Calgary · 12 units	Assisted living	1.1 km	—no visits in the window
Carewest Colonel BelcherParkdale, Calgary · 174 units	Long-term care (Type A)	1.5 km	72%21 of 29 visits
Seniors Residence at the Colonel Belcher (the)Parkdale, Calgary · 30 units	Type B (designated supportive living)	1.5 km	67%2 of 3 visits
Boardwalk Retirement Community at VarsityVarsity, Calgary · 157 units	Assisted living	1.7 km	100%2 of 2 visits
Cambridge ManorUniversity District, Calgary · 82 units	Assisted living	2.0 km	44%4 of 9 visits
Extendicare HillcrestHounsfield Heights/briar Hill, Calgary · 112 units	Long-term care (Type A)	2.3 km	75%6 of 8 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.