Long-term care (Type A)

Benevolence Care Centre

Glenwood, Edmonton, Alberta. Operated by Benevolence Care Centre LTD..

Visits since 2023: 5; 5 of 5 visits
Non-compliant visits since 2023: 5; 100% of visits
Open non-compliances: 8; issued, in progress or ongoing
Last assessed visit: Jul 2025; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type A
Subtype: —
Units: 102
City: Edmonton
District: Jasper Place · Glenwood
Address: 9810 165 Street, Edmonton, Alberta, T5P3S7
Record source: ASTRAL (as the file gives it)
First and last visit on record: Apr 2018 to Jul 2025

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

July 24, 2025 · CCHSS Investigation
Non-compliant
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued July 24, 2025. Fix by October 24, 2025. Status: Rectified (July 31, 2025).
- Concerns Resolution on Health Care — Policy and procedure for responding to concerns about the Health Care provided.
  Issued July 24, 2025. Fix by October 24, 2025. Status: Rectified (July 31, 2025).
- Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.
  Issued July 24, 2025. Fix by October 24, 2025. Status: Rectified (July 31, 2025).
July 24, 2025 · CCHSS Inspection
Non-compliant
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued July 24, 2025. Fix by October 28, 2025. Status: Rectified (July 31, 2025).
- Client Access to Information — Personal Directives, Power of Attorney, guardian/trusteeship or Advance Care Planning information.
  Issued July 24, 2025. Fix by October 28, 2025. Status: Rectified (July 31, 2025).
- Concerns Resolution on Health Care — Policy and procedure for responding to concerns about the Health Care provided.
  Issued July 24, 2025. Fix by October 28, 2025. Status: Rectified (July 31, 2025).
- Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.
  Issued July 24, 2025. Fix by October 28, 2025. Status: Rectified (July 31, 2025).
- Concerns Resolution on Health Care — Policy and procedure for responding to concerns about the Health Care provided.
  Issued July 24, 2025. Fix by October 28, 2025. Status: Rectified (July 31, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued July 24, 2025. Fix by October 28, 2025. Status: Rectified (July 31, 2025).
- Quality Improvement Reporting — Policies and procedures for tracking incidents and near-misses are documented and implemented.
  Issued July 24, 2025. Fix by October 28, 2025. Status: Rectified (July 31, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued July 24, 2025. Fix by October 28, 2025. Status: Rectified (July 31, 2025).
- Continuity of Health Care — Emergency preparedness, pandemic, contingency plans mitigate risks, are reviewed and communicated.
  Issued July 24, 2025. Fix by October 28, 2025. Status: Rectified (July 31, 2025).
- Risk Management — Managed risk agreements are documented and implemented.
  Issued July 24, 2025. Fix by October 28, 2025. Status: Rectified (July 31, 2025).
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued July 24, 2025. Fix by October 28, 2025. Status: Rectified (July 31, 2025).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued July 24, 2025. Fix by October 28, 2025. Status: Rectified (July 31, 2025).
- Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.
  Issued July 24, 2025. Fix by October 28, 2025. Status: Rectified (July 31, 2025).
January 9, 2024 · CCHSS Audit
Non-compliant
- Safe Bath and Shower Water Temperature — Policies and procedures for water supply system and temperature checks
  Issued January 9, 2024. Fix by July 9, 2025. Status: Rectified (January 9, 2024).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued January 9, 2024. Fix by July 9, 2025. Status: Rectified (January 9, 2024).
- Restraint Management — Documentation for restraint use.
  Issued January 9, 2024. Fix by July 9, 2025. Status: Rectified (January 9, 2024).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued January 9, 2024. Fix by July 9, 2025. Status: Rectified (January 9, 2024).
- Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.
  Issued January 9, 2024. Fix by July 9, 2025. Status: Rectified (January 9, 2024).
- Risk Management — Managed risk agreements are documented and implemented.
  Issued January 9, 2024. Fix by July 9, 2025. Status: Rectified (January 9, 2024).
- Palliative and End-Of-Life Care — Palliative and End-of-Life care documentation in Care Plan.
  Issued January 9, 2024. Fix by July 9, 2025. Status: Rectified (January 9, 2024).
- Restraint Management — Policies and procedures regarding Restraint use are documented and implemented.
  Issued January 9, 2024. Fix by July 9, 2025. Status: Rectified (January 9, 2024).
- CCHSS standard 1.4
  Medical Status assessments are documented.
  Issued January 9, 2024. Status: Ongoing.
- CCHSS standard 5.3
  Palliative and End-of-Life care documentation in Care Plan.
  Issued January 9, 2024. Status: Ongoing.
- CCHSS standard 10.1
  Managed risk agreements are documented and implemented.
  Issued January 9, 2024. Status: Ongoing.
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued January 9, 2024. Status: Ongoing.
- CCHSS standard 15.1
  Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued January 9, 2024. Status: Ongoing.
- CCHSS standard 15.2
  Policies and procedures for water supply system and temperature checks
  Issued January 9, 2024. Status: Ongoing.
- CCHSS standard 16.1
  Policies and procedures regarding Restraint use are documented and implemented.
  Issued January 9, 2024. Status: Ongoing.
- CCHSS standard 16.3
  Documentation for restraint use.
  Issued January 9, 2024. Status: Ongoing.
December 8, 2023 · Inspection
Non-compliant
- Water Temperature — Training, maintenance, and risk mitigation to ensure safe water temperatures
  Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
  Issued October 24, 2023. Fix by December 31, 2023. Status: Rectified (December 14, 2023).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued October 24, 2023. Fix by December 31, 2023. Status: Rectified (December 14, 2023).
- Privacy and Personal Information — Protection of information and privacy
  Evidence required that the privacy and personal information of residents are protected.
  Issued October 24, 2023. Fix by December 31, 2023. Status: Rectified (December 8, 2023).
October 24, 2023 · Inspection
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued October 24, 2023. Fix by December 31, 2023. Status: Rectified (December 14, 2023).
- Water Temperature — Training, maintenance, and risk mitigation to ensure safe water temperatures
  Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
  Issued October 24, 2023. Fix by December 31, 2023. Status: Rectified (December 14, 2023).
- Privacy and Personal Information — Protection of information and privacy
  Evidence required that the privacy and personal information of residents are protected.
  Issued October 24, 2023. Fix by December 31, 2023. Status: Rectified (December 8, 2023).
- Concerns and Complaints — Concerns and complaints resolution
  Evidence required of documented concerns received and the measures taken to resolve them.
  Issued October 24, 2023. Fix by November 30, 2023. Status: Rectified (December 1, 2023).
August 3, 2022 · Complaint Investigation
Compliant
May 5, 2022 · CMOH Inspection
Compliant
April 1, 2022 · Consultation
Not assessed (consultation)
- Insurance — Evidence
  Current certificate of insurance required. 
  Issued April 1, 2022. Fix by April 6, 2022. Status: Rectified (April 4, 2022).
February 28, 2022 · Quality Monitoring Visit
Compliant
February 9, 2022 · Complaint Investigation
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued February 9, 2022. Fix by February 11, 2022. Status: Rectified (February 14, 2022).
August 11, 2021 · CMOH Inspection
Compliant
August 11, 2021 · Inspection
Compliant
February 22, 2021 · Quality Monitoring Visit
Compliant
January 14, 2021 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued January 14, 2021. Fix by January 16, 2021. Status: Rectified (January 22, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Personal Protective Equipment
  Issued January 14, 2021. Fix by January 16, 2021. Status: Rectified (January 22, 2021).
January 11, 2021 · Quality Monitoring Visit
Compliant
September 10, 2020 · Quality Monitoring Visit
Compliant
June 8, 2020 · CMOH Inspection
Compliant
May 12, 2020 · Consultation
Not assessed (consultation)
March 4, 2020 · Inspection
Compliant
March 4, 2020 · Inspection
Non-compliant
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued March 4, 2020. Fix by April 30, 2020. Status: Rectified (March 11, 2020).
July 8, 2019 · CCHSS Audit
Non-compliant
- CCHSS standard 1.2
  The care plan reflects the findings of the assessment and is kept up to date.
  Issued July 8, 2019. Status: Resolved (October 28, 2019).
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued July 8, 2019. Status: Resolved (October 28, 2019).
- CCHSS standard 9.3
  Policies and procedures for Staff training are documented and implemented.
  Issued July 8, 2019. Status: Resolved (October 28, 2019).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued July 8, 2019. Status: Resolved (October 28, 2019).
- CCHSS standard 16.3
  Documentation for restraint use.
  Issued July 8, 2019. Status: Resolved (October 28, 2019).
May 29, 2019 · Inspection
Compliant
March 11, 2019 · Inspection
Non-compliant
- Establishment of a Resident and Family Council — Meeting Every 6 Months to Inform Residents
  Provide evidence that a meeting has been convened to inform residents, their families and persons of
  Issued March 11, 2019. Fix by May 31, 2019. Status: Rectified (May 15, 2019).
- Duties of an Operator — Provide Inspection Results
  Provide evidence that information on inspection results have been provided to_x000D_ residents and their
  Issued March 11, 2019. Fix by May 31, 2019. Status: Rectified (May 15, 2019).
March 11, 2019 · Complaint Investigation
Non-compliant
- Nutritional Requirements — Quality and quantity of food, communication of menu/times
  Evidence required that residents are aware of the times that meals, fluids and snacks are served, an
  Issued March 11, 2019. Fix by May 31, 2019. Status: Rectified (May 14, 2019).
March 11, 2019 · Inspection
Non-compliant
- Nutritional Requirements — Quality and quantity of food, communication of menu/times
  Evidence required that residents are aware of the times that meals, fluids and snacks are served, an
  Issued March 11, 2019. Fix by May 31, 2019. Status: Rectified (May 14, 2019).
November 29, 2018 · Inspection
Compliant
September 20, 2018 · CCHSS Audit
Compliant
September 14, 2018 · Inspection
Compliant
September 14, 2018 · Inspection
Non-compliant
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued September 14, 2018. Fix by November 30, 2018. Status: Rectified (November 29, 2018).
- Social or Leisure Activities — Resident needs, feedback and opinions considered
  Evidence required that residents' opinions have been considered in the planning of social or leisure
  Issued September 14, 2018. Fix by November 30, 2018. Status: Rectified (November 29, 2018).
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued September 14, 2018. Fix by November 30, 2018. Status: Rectified (November 29, 2018).
- Menu Requirements — Resident feedback into meals, fluids, and snacks
  Evidence required of obtaining residents' opinions and feedback regarding the meals, fluids and snac
  Issued September 14, 2018. Fix by November 30, 2018. Status: Rectified (November 29, 2018).
April 10, 2018 · Inspection
Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.?
How does the home meet: Concerns Resolution on Health Care — Policy and procedure for responding to concerns about the Health Care provided.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.?
How does the home meet: Client Access to Information — Personal Directives, Power of Attorney, guardian/trusteeship or Advance Care Planning information.?
How does the home meet: Medication Management — Policies and procedures in Medication Management are documented and implemented.?
How does the home meet: Quality Improvement Reporting — Policies and procedures for tracking incidents and near-misses are documented and implemented.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Villa Marguerite Seniors Community PartnershipGlenwood, Edmonton · 239 units	Type B (designated supportive living)	under 1 km	67%6 of 9 visits
Alberta Life Care Housing FoundationTerra Losa, Edmonton · 77 units	Type B (designated supportive living)	under 1 km	80%4 of 5 visits
Wild RoseTerra Losa, Edmonton · 65 units	Assisted living	under 1 km	67%4 of 6 visits
The Waterford of SummerleaSummerlea, Edmonton · 156 units	Assisted living	1.2 km	0%0 of 2 visits
Canora Place Supportive LivingBritannia Youngstown, Edmonton · 28 units	Assisted living	1.3 km	100%2 of 2 visits
Excel Society - Residence 48West Jasper Place, Edmonton · 8 units	Group home	1.3 km	0%0 of 1 visit

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.