Lodge

Heart Haven Lodge

Stettler, Alberta. Operated by County of Stettler Housing Authority.

Visits since 2023: 3; 2 of 3 visits
Non-compliant visits since 2023: 2; 67% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: May 2025; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Supportive Living Accommodation
Subtype: Lodge
Units: 69
City: Stettler
Address: 6011 50 Avenue, Stettler, Alberta, T0C2L1
Record source: ASTRAL (as the file gives it)
First and last visit on record: Mar 2014 to May 2025

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

May 8, 2025 · Inspection
Non-compliant
- Continuation of Services — Practicability, communication and review of plans
  Evidence required that the continuation of services plan is communicated and made available to resid
  Issued May 8, 2025. Fix by August 8, 2025. Status: Rectified (May 8, 2025).
- Concerns and Complaints — Written processes for managing concerns and complaints
  Evidence required of communication of the written process to residents, their representatives, visit
  Issued May 8, 2025. Fix by August 8, 2025. Status: Rectified (May 8, 2025).
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued May 8, 2025. Fix by August 8, 2025. Status: Rectified (May 8, 2025).
- Water Temperature — Training, maintenance and risk mitigation to ensure safe water temperatures
  Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
  Issued May 8, 2025. Fix by August 8, 2025. Status: Rectified (May 8, 2025).
March 8, 2024 · Inspection
Compliant
August 22, 2023 · Inspection
Non-compliant
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued August 22, 2023. Fix by September 29, 2023. Status: Rectified (September 27, 2023).
- Continuation of Services — Practicability, communication and review of plans
  Evidence required that the continuation of services plan is communicated and made available to resid
  Issued August 22, 2023. Fix by September 29, 2023. Status: Rectified (September 14, 2023).
May 4, 2022 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued May 4, 2022. Fix by May 6, 2022. Status: Rectified (May 4, 2022).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued May 4, 2022. Fix by May 6, 2022. Status: Rectified (May 4, 2022).
May 4, 2022 · Inspection
Non-compliant
- Continuation of Services — Practicability, communication and review of plans
  Evidence required that the continuation of services plan is communicated and made available to resid
  Issued May 4, 2022. Fix by May 31, 2022. Status: Rectified (May 25, 2022).
April 2, 2020 · Consultation
Not assessed (consultation)
March 5, 2019 · Inspection
Non-compliant
- Duties of an Operator — Establish a Written Process for Addressing Concerns
  Provide evidence that a written process is established for addressing requests and_x000D_ concerns of th
  Issued March 5, 2019. Fix by June 30, 2019. Status: Rectified (June 10, 2019).
- Duties of an Operator — Provide Copies of Process to Address Requests and Concerns
  Provide evidence that copies of the written process established under clause 5(f) are_x000D_ provided to
  Issued March 5, 2019. Fix by June 30, 2019. Status: Rectified (June 10, 2019).
March 5, 2019 · Inspection
Compliant
March 5, 2018 · Inspection
Compliant
February 28, 2017 · Inspection
Compliant
March 1, 2016 · Inspection
Compliant
March 10, 2015 · Inspection
Compliant
March 12, 2014 · Inspection
Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Continuation of Services — Practicability, communication and review of plans?
How does the home meet: Concerns and Complaints — Written processes for managing concerns and complaints?
How does the home meet: Water Temperature — Safe water temperatures?
How does the home meet: Water Temperature — Training, maintenance and risk mitigation to ensure safe water temperatures?
How does the home meet: Maintenance Requirements — Preventative and corrective maintenance?
How does the home meet: COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Paragon PlaceStettler · 84 units	Lodge	under 1 km	100%2 of 2 visits
Points West Living StettlerStettler · 88 units	Type B (designated supportive living)	under 1 km	80%4 of 5 visits
Stettler Hospital and Care CentreStettler · 48 units	Long-term care (Type A)	under 1 km	—no visits in the window
Stettler Hospital and Care CentreStettler · 48 units	Long-term care (Type A)	under 1 km	67%2 of 3 visits
Willow Creek LodgeStettler · 62 units	Lodge	under 1 km	33%1 of 3 visits
Bashaw MeadowsBashaw · 44 units	Type B (designated supportive living)	34 km	75%3 of 4 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.