Assisted living

Haven Care Centre (South Country Village)

Medicine Hat, Alberta. Operated by Haven of Rest of Medicine Hat.

Visits since 2023: 3; 3 of 3 visits
Non-compliant visits since 2023: 3; 100% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Feb 2026; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Supportive Living Accommodation
Subtype: Assisted Living Accommodation
Units: 35
City: Medicine Hat
Address: 1720 Bell Street SW, Medicine Hat, Alberta, T1A5G1
Record source: ASTRAL (as the file gives it)
First and last visit on record: Jul 2013 to Feb 2026

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

February 11, 2026 · Inspection
Non-compliant
- Menu Requirements — Resident consultation on meal times
  Evidence required that residents are consulted, every 6 months at minimum, regarding meal times and
  Issued February 11, 2026. Fix by May 8, 2026. Status: Rectified (February 11, 2026).
- Menu Requirements — Resident consultation on meal times
  Evidence required that residents are consulted, every 6 months at minimum, regarding meal times and
  Issued February 11, 2026. Fix by May 8, 2026. Status: Rectified (February 11, 2026).
March 4, 2025 · CCHSS Inspection
Non-compliant
- Act and Regulation Requirements — Requirements for staffing plan are met at all times
  Issued March 4, 2025. Fix by June 4, 2025. Status: Rectified (March 4, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued March 4, 2025. Fix by June 4, 2025. Status: Rectified (March 4, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued March 4, 2025. Fix by June 4, 2025. Status: Rectified (March 4, 2025).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued March 4, 2025. Fix by June 4, 2025. Status: Rectified (March 4, 2025).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued March 4, 2025. Fix by June 4, 2025. Status: Rectified (March 4, 2025).
March 14, 2023 · Inspection
Non-compliant
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued March 14, 2023. Fix by June 30, 2023. Status: Rectified (June 1, 2023).
- Continuation of Services — Practicability, communication and review of plans
  Evidence required that the continuation of services plan is communicated and made available to resid
  Issued March 14, 2023. Fix by June 30, 2023. Status: Rectified (June 1, 2023).
- Menu Requirements — Resident feedback into meals, fluids and snacks
  Evidence required of obtaining residents' opinions and feedback regarding the meals, fluids and snac
  Issued March 14, 2023. Fix by June 30, 2023. Status: Rectified (June 1, 2023).
November 18, 2020 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued November 18, 2020. Fix by November 20, 2020. Status: Rectified (November 20, 2020).
April 3, 2020 · Consultation
Not assessed (consultation)
June 20, 2019 · Inspection
Compliant
June 20, 2019 · Inspection
Compliant
July 5, 2018 · Inspection
Compliant
July 5, 2018 · Inspection
Compliant
July 12, 2017 · Inspection
Non-compliant
- Continuation of Services — Practicability, communication and review of plans
  Evidence required that the continuation of services plan is communicated and made available to resid
  Issued July 12, 2017. Fix by October 31, 2017. Status: Rectified (October 27, 2017).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued July 12, 2017. Fix by October 31, 2017. Status: Rectified (October 27, 2017).
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued July 12, 2017. Fix by October 31, 2017. Status: Rectified (October 27, 2017).
June 15, 2016 · Inspection
Compliant
July 16, 2015 · Inspection
Compliant
July 2, 2014 · Inspection
Compliant
May 5, 2014 · Inspection
Non-compliant
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued April 28, 2014. Fix by July 31, 2014. Status: Rectified (July 4, 2014).
April 28, 2014 · Inspection
Non-compliant
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued April 28, 2014. Fix by May 31, 2014. Status: Rectified (July 4, 2014).
November 18, 2013 · CCHSS Regular Audit
Non-compliant
- Medication Management — Annual review is inclusive as defined by the Standard.
  (b) The annual review shall include, but is not limited to the following:_x000D_ - Clinical indica
  Issued November 18, 2013. Fix by February 3, 2014. Status: Rectified (October 2, 2014).
September 23, 2013 · Inspection
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued July 4, 2013. Fix by November 30, 2013. Status: Rectified (November 20, 2013).
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued July 4, 2013. Fix by November 30, 2013. Status: Rectified (November 20, 2013).
July 4, 2013 · Inspection
Non-compliant
- Menu Requirements — Menu substitutions communicated and made from same food group
  Evidence required of the menu substitutions showing that the substitutions are from within the same
  Issued July 4, 2013. Fix by September 30, 2013. Status: Rectified (September 25, 2013).
- Menu Requirements — Resident feedback into meals, fluids and snacks
  Evidence required of obtaining residents' opinions and feedback regarding the meals, fluids and snac
  Issued July 4, 2013. Fix by September 30, 2013. Status: Rectified (September 25, 2013).
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued July 4, 2013. Fix by September 30, 2013. Status: Rectified (September 25, 2013).
- Trust Accounts — Opening and maintaining trust accounts
  Evidence required that trust accounts are maintained and receipts are kept for each transaction.
  Issued July 4, 2013. Fix by September 30, 2013. Status: Rectified (September 25, 2013).
- Water Temperature — Therapeutic tub temperature checks
  Evidence required of the testing of the temperature of the hottest flowing water from each therapeut
  Issued July 4, 2013. Fix by September 30, 2013. Status: Rectified (September 25, 2013).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued July 4, 2013. Fix by September 30, 2013. Status: Rectified (November 20, 2013).
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued July 4, 2013. Fix by September 30, 2013. Status: Rectified (November 20, 2013).

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Menu Requirements — Resident consultation on meal times?
How does the home meet: Act and Regulation Requirements — Requirements for staffing plan are met at all times?
How does the home meet: Medication Management — Policies and procedures in Medication Management are documented and implemented.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.?
How does the home meet: Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Sunnyside Care Centre (South Country Village)Medicine Hat · 100 units	Long-term care (Type A)	under 1 km	100%2 of 2 visits
Agecare RiverviewMedicine Hat · 118 units	Long-term care (Type A)	2.3 km	67%2 of 3 visits
The Valleyview Supportive LivingMedicine Hat · 30 units	Long-term care (Type A)	2.4 km	—no visits in the window
WindflowerMedicine Hat · 61 units	Supportive living	2.4 km	50%1 of 2 visits
River Ridge Seniors VillageMedicine Hat · 36 units	Type B (designated supportive living)	2.5 km	100%7 of 7 visits
Redi Enterprises SocietyMedicine Hat · 6 units	Group home	2.9 km	50%1 of 2 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.