Type B (designated supportive living)

Chartwell Heritage Valley

Paisley, Edmonton, Alberta. Operated by Chartwell Master Care LP.

Visits since 2023: 7; 2 of 7 visits
Non-compliant visits since 2023: 2; 29% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: May 2026; Compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type B
Subtype: —
Units: 52
City: Edmonton
District: Southwest · Paisley
Address: 944 James Mowatt Trail, Edmonton, Alberta, T6W2B2
Record source: ASTRAL (as the file gives it)
First and last visit on record: Apr 2018 to May 2026

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

May 27, 2026 · Inspection
Compliant
May 26, 2026 · Inspection
Compliant
May 21, 2025 · CCHSS Inspection
Non-compliant
- Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.
  Issued May 21, 2025. Fix by August 29, 2025. Status: Rectified (May 21, 2025).
- Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.
  Issued May 21, 2025. Fix by August 29, 2025. Status: Rectified (May 21, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued May 21, 2025. Fix by October 3, 2025. Status: Rectified (May 21, 2025).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Documented bathing preference in Care Plan.
  Issued May 21, 2025. Fix by August 29, 2025. Status: Rectified (May 21, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued May 21, 2025. Fix by August 29, 2025. Status: Rectified (May 21, 2025).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued May 21, 2025. Fix by August 29, 2025. Status: Rectified (May 21, 2025).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued May 21, 2025. Fix by August 29, 2025. Status: Rectified (May 21, 2025).
- Standardized Assessment and Person-Centred Care Planning — Changes in Care Plans are documented and communicated.
  An operator must ensure that any change to a client's care plan is documented and communicated to th
  Issued May 21, 2025. Fix by August 29, 2025. Status: Rectified (May 21, 2025).
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued May 21, 2025. Fix by October 3, 2025. Status: Rectified (May 21, 2025).
- Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
  Issued May 21, 2025. Fix by August 29, 2025. Status: Rectified (May 21, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued May 21, 2025. Fix by August 29, 2025. Status: Rectified (May 21, 2025).
- Risk Management — Managed risk agreements are documented and implemented.
  Issued May 21, 2025. Fix by August 29, 2025. Status: Rectified (May 21, 2025).
- Restraint Management and Secure Spaces — Secure Space usage is documented in Client's chart and Care Plan.
  Issued May 21, 2025. Fix by August 29, 2025. Status: Rectified (May 21, 2025).
- Safe Bath and Shower Water Temperature — Policies and procedures for water supply system and temperature checks
  Issued May 21, 2025. Fix by August 29, 2025. Status: Rectified (May 21, 2025).
October 19, 2023 · Quality Monitoring Visit
Compliant
August 10, 2023 · Complaint Investigation
Compliant
August 10, 2023 · Inspection
Compliant
June 13, 2023 · CCHSS Audit
Non-compliant
- CCHSS standard 1.2
  The care plan reflects the findings of the assessment and is kept up to date.
  Issued June 13, 2023. Status: Resolved (September 12, 2023).
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued June 13, 2023. Status: Resolved (September 12, 2023).
- CCHSS standard 4.4
  Personal Directives, Power of Attorney, guardian/trusteeship or Advance Care Planning information.
  Issued June 13, 2023. Status: Resolved (September 12, 2023).
- CCHSS standard 5.3
  Palliative and End-of-Life care documentation in Care Plan.
  Issued June 13, 2023. Status: Resolved (September 12, 2023).
April 14, 2022 · CMOH Inspection
Compliant
February 9, 2022 · Quality Monitoring Visit
Compliant
August 12, 2021 · CMOH Inspection
Compliant
August 12, 2021 · Inspection
Non-compliant
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued August 12, 2021. Fix by August 31, 2021. Status: Rectified (August 16, 2021).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued August 12, 2021. Fix by August 31, 2021. Status: Rectified (August 16, 2021).
January 14, 2021 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued January 14, 2021. Fix by January 17, 2021. Status: Rectified (January 19, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Shared Spaces
  Issued January 14, 2021. Fix by January 17, 2021. Status: Rectified (January 19, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Personal Protective Equipment
  Issued January 14, 2021. Fix by January 17, 2021. Status: Rectified (January 19, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued January 14, 2021. Fix by January 17, 2021. Status: Rectified (January 19, 2021).
July 7, 2020 · Quality Monitoring Visit
Compliant
June 30, 2020 · CMOH Inspection
Compliant
May 26, 2020 · Quality Monitoring Visit
Compliant
April 2, 2020 · Consultation
Not assessed (consultation)
April 10, 2019 · Inspection
Compliant
April 10, 2019 · Inspection
Compliant
March 5, 2019 · CCHSS Audit
Non-compliant
- CCHSS standard 19.2
  Policies and procedures for tracking incidents and near-misses are documented and implemented.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 1.2
  The care plan reflects the findings of the assessment and is kept up to date.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 4.4
  Personal Directives, Power of Attorney, guardian/trusteeship or Advance Care Planning information.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 5.1
  Documented policies and procedures for Palliative and End-of-Life Care.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 5.3
  Palliative and End-of-Life care documentation in Care Plan.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 6.3
  Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 9.2
  Policies and procedures for Staff training are documented and implemented.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 9.3
  Policies and procedures for Staff training are documented and implemented.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 15.1
  Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 16.1
  Policies and procedures regarding Restraint use are documented and implemented.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 16.4
  Policies and procedures for Secure Spaces are documented and implemented.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 16.6
  Secure Space usage is documented in Client's chart and Care Plan.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
- CCHSS standard 17.2
  Emergency preparedness, pandemic, contingency plans mitigate risks, are reviewed and communicated.
  Issued March 5, 2019. Status: Resolved (May 31, 2019).
October 11, 2018 · Inspection
Compliant
October 11, 2018 · Inspection
Non-compliant
- Residents Personal Affairs — Requirements for written processes
  Evidence required of written policies that address the accepting of gifts and the involvement of emp
  Issued October 11, 2018. Fix by December 31, 2018. Status: Rectified (December 7, 2018).
- Residents Personal Affairs — Communication of processes
  Evidence required that the policies on involvement in residents' personal affairs have been communic
  Issued October 11, 2018. Fix by December 31, 2018. Status: Rectified (December 7, 2018).
- Continuation of Services — Practicability, communication and review of plans
  Evidence required that the continuation of services plan is communicated and made available to resid
  Issued October 11, 2018. Fix by December 31, 2018. Status: Rectified (December 13, 2018).
- Cleaning Requirements — Cleaning procedures
  Evidence required of written cleaning procedures.
  Issued October 11, 2018. Fix by December 31, 2018. Status: Rectified (December 7, 2018).
- Continuation of Services — Contingency plans
  Evidence required that the continuation of services plan includes provisions for loss of utilities,
  Issued October 11, 2018. Fix by December 31, 2018. Status: Rectified (December 11, 2018).
April 23, 2018 · Inspection
Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.?
How does the home meet: Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.?
How does the home meet: Medication Management — Policies and procedures in Medication Management are documented and implemented.?
How does the home meet: Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Documented bathing preference in Care Plan.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Westcliff Place By ExquisicarePaisley, Edmonton · 10 units	Group home	under 1 km	0%0 of 1 visit
Windermere Manor By ExquisicareMacEwan, Edmonton · 10 units	Group home	2.0 km	0%0 of 1 visit
Mactaggart Place Retirement ResidenceMactaggart, Edmonton · 200 units	Assisted living	2.3 km	67%2 of 3 visits
Rutherford Heights Retirement ResidenceRutherford, Edmonton · 83 units	Assisted living	2.4 km	100%6 of 6 visits
Willow Cottage INC.Twin Brooks, Edmonton · 10 units	Group home	3.0 km	100%1 of 1 visit
Hope Cottage INC. - Residence #8Magrath Heights, Edmonton · 6 units	Type B (designated supportive living)	3.1 km	0%0 of 1 visit

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.