Group home

Willow Cottage INC.

Twin Brooks, Edmonton, Alberta. Operated by Care Cottages INC..

Visits since 2023: 1; 1 of 1 visit
Non-compliant visits since 2023: 1; 100% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Nov 2025; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Supportive Living Accommodation
Subtype: Group Home
Units: 10
City: Edmonton
District: Whitemud · Twin Brooks
Address: 11528 9 Avenue NW, Edmonton, Alberta, T6J6T9
Record source: ASTRAL (as the file gives it)
First and last visit on record: Nov 2013 to Nov 2025

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

November 19, 2025 · Inspection
Non-compliant
- Nutritional Requirements — Quality and quantity of food, communication of menu/times
  Evidence required that residents are aware of the times that meals, fluids and snacks are served, an
  Issued November 19, 2025. Fix by January 8, 2026. Status: Rectified (November 19, 2025).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued November 19, 2025. Fix by December 8, 2025. Status: Rectified (November 19, 2025).
September 14, 2021 · CMOH Inspection
Compliant
July 7, 2021 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued July 7, 2021. Fix by July 19, 2021. Status: Rectified (July 19, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Shared Spaces
  Issued July 7, 2021. Fix by July 19, 2021. Status: Rectified (July 19, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Visitation
  Issued July 7, 2021. Fix by July 19, 2021. Status: Rectified (July 19, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
  Issued July 7, 2021. Fix by August 23, 2021. Status: Rectified (September 14, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued July 7, 2021. Fix by August 23, 2021. Status: Rectified (September 14, 2021).
July 7, 2021 · Inspection
Non-compliant
- Prevention of Abuse — Education on prevention, identification and reporting abuse
  Evidence required that demonstrates that all employees have received appropriate education respectin
  Issued July 7, 2021. Fix by September 8, 2021. Status: Rectified (September 9, 2021).
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued July 7, 2021. Fix by August 23, 2021. Status: Rectified (September 2, 2021).
- Continuation of Services — Practicability, communication and review of plans
  Evidence required that the continuation of services plan is communicated and made available to resid
  Issued July 7, 2021. Fix by September 8, 2021. Status: Rectified (September 9, 2021).
October 4, 2019 · Inspection
Non-compliant
- Duties of an Operator — Provide Complaints Officer Contact Information
  Provide evidence that contact information for the Complaints Officer has been_x000D_ provided to residen
  Issued October 4, 2019. Fix by October 31, 2019. Status: Rectified (October 4, 2019).
- Duties of an Operator — Provide Inspection Results
  Provide evidence that information on inspection results have been provided to_x000D_ residents and their
  Issued October 4, 2019. Fix by October 31, 2019. Status: Rectified (October 4, 2019).
- Establishment of a Resident and Family Council — Notice Remains Posted
  Provide evidence that the notice advising the right to establish a Resident and_x000D_ Family Coun
  Issued October 4, 2019. Fix by October 31, 2019. Status: Rectified (October 4, 2019).
- Establishment of a Resident and Family Council — Post a Notice
  Provide evidence that the notice advising the right to establish a Resident and_x000D_ Family Council re
  Issued October 4, 2019. Fix by October 31, 2019. Status: Rectified (October 4, 2019).
October 4, 2019 · Inspection
Non-compliant
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued October 4, 2019. Fix by October 31, 2019. Status: Rectified (October 4, 2019).
October 1, 2018 · Inspection
Compliant
October 1, 2018 · Inspection
Compliant
May 10, 2018 · Inspection
Compliant
November 14, 2017 · Inspection
Compliant
October 26, 2017 · Complaint Investigation
Non-compliant
- Information Respecting the Supportive Living Accommodation — Accommodation information provision
  Evidence required that the information is made available regarding:
  Issued October 26, 2017. Fix by November 30, 2017. Status: Rectified (November 15, 2017).
- Information Respecting the Supportive Living Accommodation — Terms of residential services agreement
  Evidence required that residential service agreements include the services provided, rates charged,
  Issued October 26, 2017. Fix by November 30, 2017. Status: Rectified (November 15, 2017).
- Medication Assistance or Reminders — Self administration, secure storage, training, and error reporting
  Evidence required of written processes for medication assistance and medication reminders including
  Issued October 26, 2017. Fix by November 30, 2017. Status: Rectified (November 15, 2017).
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued October 26, 2017. Fix by November 30, 2017. Status: Rectified (November 15, 2017).
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued October 26, 2017. Fix by November 30, 2017. Status: Rectified (November 15, 2017).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued October 26, 2017. Fix by November 30, 2017. Status: Rectified (November 15, 2017).
- Information Respecting the Supportive Living Accommodation — Signed residential services agreement
  Evidence required that residential service agreements have been signed by the resident/representativ
  Issued October 26, 2017. Fix by November 30, 2017. Status: Rectified (November 15, 2017).
October 6, 2017 · Complaint Investigation
Compliant
September 12, 2017 · Inspection
Compliant
August 30, 2017 · Inspection
Compliant
November 15, 2016 · Inspection
Non-compliant
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued November 15, 2016. Fix by February 28, 2017. Status: Rectified (January 26, 2017).
- Personal Choice Services — Appropriate areas, qualifications, and resident needs considered
  Evidence required of the personal choice service provider's certificate or licence. Evidence require
  Issued November 15, 2016. Fix by February 28, 2017. Status: Rectified (January 26, 2017).
March 1, 2016 · Inspection
Compliant
November 4, 2015 · Inspection
Non-compliant
- Continuation of Services — Practicability, communication and review of plans
  Evidence required that the continuation of services plan is communicated and made available to resid
  Issued November 4, 2015. Fix by March 31, 2016. Status: Rectified (March 1, 2016).
- Information Respecting the Supportive Living Accommodation — Signed residential services agreement
  Evidence required that residential service agreements have been signed by the resident/representativ
  Issued November 4, 2015. Fix by March 31, 2016. Status: Rectified (March 1, 2016).
- Menu Requirements — Record of meals served
  Evidence required of meals served and substitutions made.
  Issued November 4, 2015. Fix by March 31, 2016. Status: Rectified (March 1, 2016).
April 27, 2015 · Inspection
Non-compliant
- Criminal Record Checks — Completion of criminal record checks
  <p>Evidence required that each employee, volunteer and service provider who provide services directl
  Issued November 5, 2014. Fix by May 31, 2015. Status: Rectified (April 30, 2015).
November 5, 2014 · Inspection
Non-compliant
- Menu Requirements — Record of meals served
  Evidence required of meals served and substitutions made.
  Issued November 5, 2014. Fix by March 31, 2015. Status: Rectified (March 3, 2015).
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued November 5, 2014. Fix by March 31, 2015. Status: Rectified (March 3, 2015).
- Criminal Record Checks — Completion of criminal record checks
  <p>Evidence required that each employee, volunteer and service provider who provide services directl
  Issued November 5, 2014. Fix by May 31, 2015. Status: Rectified (April 30, 2015).
- Act and Regulation Requirements — REG- Current health inspection report
  Evidence required of a current environmental health inspection report.
  Issued November 27, 2013. Fix by December 31, 2014. Status: Rectified (November 12, 2014).
November 27, 2013 · Inspection
Non-compliant
- Criminal Record Checks — Completion of criminal record checks
  <p>Evidence required that each employee, volunteer and service provider who provide services directl
  Issued November 27, 2013. Fix by December 31, 2013. Status: Rectified (December 9, 2013).
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued November 27, 2013. Fix by December 31, 2013. Status: Rectified (December 20, 2013).
- Act and Regulation Requirements — REG- Current health inspection report
  Evidence required of a current environmental health inspection report.
  Issued November 27, 2013. Fix by November 30, 2014. Status: Rectified (November 12, 2014).
- Job Descriptions — Job description requirements
  Evidence required of job descriptions that detail the qualifications, responsibilities and scope of
  Issued November 27, 2013. Fix by December 31, 2013. Status: Rectified (December 3, 2013).

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Nutritional Requirements — Quality and quantity of food, communication of menu/times?
How does the home meet: Safety Requirements — Accommodation in safe condition?
How does the home meet: COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation?
How does the home meet: COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Shared Spaces?
How does the home meet: COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Visitation?
How does the home meet: COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Windermere Manor By ExquisicareMacEwan, Edmonton · 10 units	Group home	1.2 km	0%0 of 1 visit
Hope Cottage INC. - Residence #8Magrath Heights, Edmonton · 6 units	Type B (designated supportive living)	1.8 km	0%0 of 1 visit
Hope Cottage INC. - Residence #7Magrath Heights, Edmonton · 6 units	Type B (designated supportive living)	2.0 km	100%1 of 1 visit
Rutherford Heights Retirement ResidenceRutherford, Edmonton · 83 units	Assisted living	2.0 km	100%6 of 6 visits
Hope Cottage INC. - Residence #6Magrath Heights, Edmonton · 6 units	Type B (designated supportive living)	2.3 km	100%1 of 1 visit
In and Out Home Care Rehabilitation LTD. House #2Blackburne, Edmonton · 6 units	Type B (designated supportive living)	2.3 km	50%1 of 2 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.