Type B (designated supportive living)
Sunset Manor
Innisfail, Alberta. Operated by Chantelle Management LTD..
- Visits since 2023
- 7
- 6 of 7 visits
- Non-compliant visits since 2023
- 6
- 86% of visits
- Open non-compliances
- 0
- issued, in progress or ongoing
- Last assessed visit
- Feb 2026
- Non-compliant
Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.
About this home
- Type
- Continuing Care Home Type B
- Subtype
- —
- Units
- 102
- City
- Innisfail
- Address
- 3312 52 Avenue, Innisfail, Alberta, T4G0C3
- Record source
- ASTRAL (as the file gives it)
- First and last visit on record
- Jun 2013 to Feb 2026
Every visit on record
Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.
February 12, 2026 · CCHSS Inspection
Non-compliant
Restraint Management and Secure Spaces — Policies and procedures for Secure Spaces are documented and implemented.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (May 19, 2026).
Standardized Assessment and Person-Centred Care Planning — Client and/or Client's legal representative participate in the development and review of Care Plan.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (February 12, 2026).
Quality Improvement Reporting — Policies and procedures for tracking incidents and near-misses are documented and implemented.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (February 12, 2026).
Quality Improvement Reporting — Policies and procedures for reportable incidents are documented and implemented.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (May 19, 2026).
Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (February 12, 2026).
Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (June 15, 2026).
Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (May 19, 2026).
Continuity of Health Care — Documented emergency preparedness, pandemic and contingency plan.
An operator must establish, implement, and maintain documented emergency preparedness, pandemic, and
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (May 19, 2026).
Concerns Resolution on Health Care — Policy and procedure for responding to concerns about the Health Care provided.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (May 19, 2026).
Restraint Management and Secure Spaces — Documentation for restraint use.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (June 15, 2026).
Assistive Equipment, Technology and Medical/Surgical Supplies — Instruction on appropriate and safe use of Operator owned equipment.
An operator must ensure that instruction on the appropriate and safe use of the operator owned assis
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (May 19, 2026).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (February 20, 2026).
Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for assistance with oral care.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (May 19, 2026).
Medication Management — Policies and procedures in Medication Management are documented and implemented.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (May 19, 2026).
Risk Management — Managed risk agreements are documented and implemented.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (May 19, 2026).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued February 12, 2026. Fix by May 7, 2026. Status: Rectified (June 15, 2026).
December 10, 2025 · Inspection
Non-compliant
Concerns and Complaints — Written processes for managing concerns and complaints
Evidence required of communication of the written process to residents, their representatives, visit
Issued December 10, 2025. Fix by March 10, 2026. Status: Rectified (December 10, 2025).
Resident and Family Involvement — Requirements for existing resident and family councils
Evidence required that the operator provides the required support for an existing resident and famil
Issued December 10, 2025. Fix by March 10, 2026. Status: Rectified (December 10, 2025).
Maintenance Requirements — Preventative and corrective maintenance
Evidence required of a scheduled preventative maintenance and repair program.
Issued December 10, 2025. Fix by March 10, 2026. Status: Rectified (December 10, 2025).
Trust Accounts — Written policy for trust accounts
Evidence required of a maintained, implemented and written policy for trust accounts and the written
Issued December 10, 2025. Fix by March 10, 2026. Status: Rectified (December 10, 2025).
Cleaning Requirements — Regularly scheduled cleaning of all areas
Evidence required that the accommodation is cleaned on a regularly scheduled basis.
Issued December 10, 2025. Fix by March 10, 2026. Status: Rectified (December 10, 2025).
August 19, 2025 · Complaint Investigation
Non-compliant
Resident Safety and Security — Mandatory reporting
Submission required of completed Duty to Notify form(s) for the incident(s) discussed within one bus
Issued August 19, 2025. Fix by August 31, 2025. Status: Rectified (August 19, 2025).
September 20, 2023 · Inspection
Non-compliant
Safety Requirements — Accommodation in safe condition
Evidence required that the accommodation and grounds are safe and free of hazards.
Issued September 20, 2023. Fix by October 6, 2023. Status: Rectified (October 6, 2023).
September 20, 2023 · Complaint Investigation
Compliant
May 3, 2023 · Inspection
Non-compliant
Maintenance Requirements — Preventative and corrective maintenance
Evidence required of a scheduled preventative maintenance and repair program.
Issued May 3, 2023. Fix by May 31, 2023. Status: Rectified (May 31, 2023).
Maintenance Requirements — Accommodation is maintained
Evidence required that the accommodation, equipment and furnishings are well maintained and in good
Issued May 3, 2023. Fix by May 31, 2023. Status: Rectified (May 31, 2023).
Nutritional Requirements — Quality and quantity of food, communication of menu/times
Evidence required that residents are aware of the times that meals, fluids and snacks are served, an
Issued May 3, 2023. Fix by May 31, 2023. Status: Rectified (May 31, 2023).
Menu Requirements — Menu substitutions communicated and made from same food group
Evidence required of the menu substitutions showing that the substitutions are from within the same
Issued May 3, 2023. Fix by May 31, 2023. Status: Rectified (May 31, 2023).
April 19, 2023 · CCHSS Audit
Non-compliant
CCHSS standard 1.1
An appropriate assessment tool for Client's Health Care needs is used.
Issued April 19, 2023. Status: Resolved (July 24, 2023).
CCHSS standard 1.2
The care plan reflects the findings of the assessment and is kept up to date.
Issued April 19, 2023. Status: Resolved (July 24, 2023).
CCHSS standard 1.7
Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
Issued April 19, 2023. Status: Resolved (July 24, 2023).
CCHSS standard 1.8
Client's Care Plan is reviewed.
Issued April 19, 2023. Status: Resolved (July 24, 2023).
CCHSS standard 9.2
Policies and procedures for Staff training are documented and implemented.
Issued April 19, 2023. Status: Resolved (July 24, 2023).
CCHSS standard 10.1
Managed risk agreements are documented and implemented.
Issued April 19, 2023. Status: Resolved (July 24, 2023).
CCHSS standard 11.1
Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
Issued April 19, 2023. Status: Resolved (July 24, 2023).
CCHSS standard 12.1
Policies and procedures in Medication Management are documented and implemented.
Issued April 19, 2023. Status: Resolved (July 24, 2023).
CCHSS standard 14.1
Oral care assistance and bathing frequency policies and procedures are implemented.
Issued April 19, 2023. Status: Resolved (July 24, 2023).
CCHSS standard 15.1
Policies and procedures regarding safe water temperatures are documented and implemented.
Issued April 19, 2023. Status: Resolved (July 24, 2023).
CCHSS standard 15.2
Policies and procedures for water supply system and temperature checks
Issued April 19, 2023. Status: Resolved (July 24, 2023).
CCHSS standard 16.3
Documentation for restraint use.
Issued April 19, 2023. Status: Resolved (July 24, 2023).
CCHSS standard 16.6
Secure Space usage is documented in Client's chart and Care Plan.
Issued April 19, 2023. Status: Resolved (July 24, 2023).
June 1, 2022 · Quality Monitoring Visit
Compliant
March 23, 2022 · CMOH Inspection
Non-compliant
COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
Issued March 23, 2022. Fix by March 25, 2022. Status: Rectified (March 23, 2022).
February 25, 2022 · Quality Monitoring Visit
Compliant
October 6, 2021 · Quality Monitoring Visit
Compliant
September 1, 2021 · Quality Monitoring Visit
Non-compliant
standard not recorded in the file
Issued September 1, 2021. Status: Resolved (October 6, 2021).
April 29, 2021 · CMOH Inspection
Non-compliant
COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
Issued April 29, 2021. Fix by May 3, 2021. Status: Rectified (May 3, 2021).
COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Shared Spaces
Issued April 29, 2021. Fix by May 3, 2021. Status: Rectified (May 3, 2021).
March 16, 2021 · Complaint Investigation
Compliant
March 10, 2021 · Quality Monitoring Visit
Compliant
February 16, 2021 · Quality Monitoring Visit
Non-compliant
standard not recorded in the file
Issued February 16, 2021. Status: Resolved (March 10, 2021).
standard not recorded in the file
Issued February 16, 2021. Status: Resolved (March 10, 2021).
April 8, 2020 · Consultation
Not assessed (consultation)
June 13, 2019 · Inspection
Compliant
June 13, 2019 · Inspection
Compliant
August 23, 2018 · Inspection
Non-compliant
Maintenance Requirements — Accommodation is maintained
Evidence required that the accommodation, equipment and furnishings are well maintained and in good
Issued June 7, 2017. Fix by September 30, 2018. Status: Rectified (September 24, 2018).
June 21, 2018 · Inspection
Compliant
June 21, 2018 · Inspection
Non-compliant
Nutritional Requirements — Menu approved by qualified professional
Evidence required that the menu is reviewed and approved by a Registered Dietician or a Food & N
Issued June 21, 2018. Fix by August 31, 2018. Status: Rectified (June 25, 2018).
Maintenance Requirements — Accommodation is maintained
Evidence required that the accommodation, equipment and furnishings are well maintained and in good
Issued June 7, 2017. Fix by August 31, 2018. Status: Rectified (September 24, 2018).
Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
Evidence required that the emergency call/communication system is maintained, inspected and tested.
Issued June 21, 2018. Fix by August 31, 2018. Status: Rectified (August 23, 2018).
Water Temperature — Therapeutic tub temperature checks
Evidence required of the testing of the temperature of the hottest flowing water from each therapeut
Issued June 21, 2018. Fix by August 31, 2018. Status: Rectified (August 23, 2018).
February 7, 2018 · Inspection
Non-compliant
Maintenance Requirements — Accommodation is maintained
Evidence required that the accommodation, equipment and furnishings are well maintained and in good
Issued June 7, 2017. Fix by June 30, 2018. Status: Rectified (September 24, 2018).
October 23, 2017 · Inspection
Non-compliant
Maintenance Requirements — Accommodation is maintained
Evidence required that the accommodation, equipment and furnishings are well maintained and in good
Issued June 7, 2017. Fix by February 28, 2018. Status: Rectified (September 24, 2018).
June 7, 2017 · Inspection
Non-compliant
Act and Regulation Requirements — REG- Current fire inspection report
Evidence required of the most recent fire inspection report.
Issued June 7, 2017. Fix by July 31, 2017. Status: Rectified (July 24, 2017).
Risk Management — Review of managed risk agreements
Evidence required that the managed risk agreement(s) have been reviewed and, if necessary, amended.
Issued June 7, 2017. Fix by October 31, 2017. Status: Rectified (October 23, 2017).
Cleaning Requirements — Clean and comfortable environment
Evidence required of a clean and comfortable environment.
Issued June 7, 2017. Fix by October 31, 2017. Status: Rectified (October 23, 2017).
Criminal Record Checks — Completion of criminal record checks
<p>Evidence required that each employee, volunteer and service provider who provide services directl
Issued June 7, 2017. Fix by September 30, 2017. Status: Rectified (July 24, 2017).
Maintenance Requirements — Accommodation is maintained
Evidence required that the accommodation, equipment and furnishings are well maintained and in good
Issued June 7, 2017. Fix by December 31, 2017. Status: Rectified (September 24, 2018).
Concerns and Complaints — Concerns and complaints resolution
Evidence required of documented concerns received and the measures taken to resolve them.
Issued June 7, 2017. Fix by October 31, 2017. Status: Rectified (October 23, 2017).
Water Temperature — Safe water temperatures
Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
Issued June 7, 2017. Fix by September 30, 2017. Status: Rectified (September 21, 2017).
Resident Safety and Security — Incident reporting
Please submit completed reportable incident form for the incident on DATE within one business day.
Issued June 7, 2017. Fix by September 30, 2017. Status: Rectified (July 24, 2017).
Information Respecting the Supportive Living Accommodation — Terms of residential services agreement
Evidence required that residential service agreements include the services provided, rates charged,
Issued June 7, 2017. Fix by October 31, 2017. Status: Rectified (October 23, 2017).
Menu Requirements — Menu substitutions communicated and made from same food group
Evidence required of the menu substitutions showing that the substitutions are from within the same
Issued June 7, 2017. Fix by October 31, 2017. Status: Rectified (October 23, 2017).
November 22, 2016 · CCHSS Audit
Compliant
August 11, 2016 · CCHSS Audit
Non-compliant
Assistive Equipment, Technology and Medical/Surgical Supplies — Instruction on appropriate and safe use of Operator owned equipment.
An operator must ensure that instruction on the appropriate and safe use of the operator owned assis
Issued August 11, 2016. Fix by October 17, 2016. Status: Rectified (November 3, 2016).
Concerns Resolution on Health Care — Policy and procedure for responding to concerns about the Health Care provided.
Issued August 11, 2016. Fix by February 1, 2017. Status: Rectified (February 10, 2017).
Continuity of Health Care — Documented emergency preparedness, pandemic and contingency plan.
An operator must establish, implement, and maintain documented emergency preparedness, pandemic, and
Issued August 11, 2016. Fix by October 17, 2016. Status: Rectified (November 3, 2016).
Infection Prevention and Control (IPC) — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
Issued August 11, 2016. Fix by May 1, 2017. Status: Rectified (July 3, 2020).
Medication Management — Policies and procedures in Medication Management are documented and implemented.
Issued August 11, 2016. Fix by February 1, 2017. Status: Rectified (February 10, 2017).
Oral Care Assistance and Bathing Frequency — Oral care assistance and bathing frequency policies and procedures are implemented.
Issued August 11, 2016. Fix by October 17, 2016. Status: Rectified (November 1, 2016).
Palliative and End-Of-Life Care — Documented policies and procedures for Palliative and End-of-Life Care.
Issued August 11, 2016. Fix by February 1, 2017. Status: Rectified (February 10, 2017).
Palliative and End-Of-Life Care — Palliative and End-of-Life care documentation in Care Plan.
Issued August 11, 2016. Fix by March 31, 2017. Status: Rectified (January 4, 2017).
Quality Improvement and Reporting — Quality improvement policies and programs are documented and implemented.
An operator must establish, implement, and maintain documented quality improvement policies and prog
Issued August 11, 2016. Fix by February 1, 2017. Status: Rectified (February 10, 2017).
Restraint Management — Policies and procedures regarding Restraint use are documented and implemented.
Issued August 11, 2016. Fix by February 1, 2017. Status: Rectified (February 10, 2017).
Risk Management — Managed risk agreements are documented and implemented.
Issued August 11, 2016. Fix by March 31, 2017. Status: Rectified (January 4, 2017).
Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
Issued August 11, 2016. Fix by February 1, 2017. Status: Rectified (February 10, 2017).
Sharing of Client Information — Sharing of Client's Health Information with other Operators providing Health Care.
Issued August 11, 2016. Fix by February 1, 2017. Status: Rectified (February 10, 2017).
Standardized Assessment and Person-Centred Care Planning — Client and/or Client's legal representative participate in the development and review of Care Plan.
Issued August 11, 2016. Fix by March 31, 2017. Status: Rectified (January 4, 2017).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
Issued August 11, 2016. Fix by February 1, 2017. Status: Rectified (February 10, 2017).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
Issued August 11, 2016. Fix by March 31, 2017. Status: Rectified (January 4, 2017).
Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.
Issued August 11, 2016. Fix by March 31, 2017. Status: Rectified (January 4, 2017).
Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
Issued August 11, 2016. Fix by March 31, 2017. Status: Rectified (January 4, 2017).
June 15, 2016 · Inspection
Non-compliant
Nutritional Requirements — Menu approved by qualified professional
Evidence required that the menu is reviewed and approved by a Registered Dietician or a Food & N
Issued June 15, 2016. Fix by August 31, 2016. Status: Rectified (August 9, 2016).
Safety Requirements — Accommodation in safe condition
Evidence required that the accommodation and grounds are safe and free of hazards.
Issued June 15, 2016. Fix by August 31, 2016. Status: Rectified (August 9, 2016).
June 3, 2015 · Inspection
Non-compliant
Water Temperature — Safe water temperatures
Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
Issued June 3, 2015. Fix by August 31, 2015. Status: Rectified (July 2, 2015).
June 19, 2014 · Inspection
Non-compliant
Maintenance Requirements — Preventative and corrective maintenance
Evidence required of a scheduled preventative maintenance and repair program.
Issued June 19, 2014. Fix by September 30, 2014. Status: Rectified (September 22, 2014).
June 4, 2013 · Inspection
Non-compliant
Concerns and Complaints — Concerns and complaints resolution
Evidence required of documented concerns received and the measures taken to resolve them.
Issued June 4, 2013. Fix by September 30, 2013. Status: Rectified (August 9, 2013).
Water Temperature — Therapeutic tub temperature checks
Evidence required of the testing of the temperature of the hottest flowing water from each therapeut
Issued June 4, 2013. Fix by September 30, 2013. Status: Rectified (August 9, 2013).
Water Temperature — Training, maintenance and risk mitigation to ensure safe water temperatures
Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
Issued June 4, 2013. Fix by September 30, 2013. Status: Rectified (August 9, 2013).
Information Respecting the Supportive Living Accommodation — Terms of residential services agreement
Evidence required that residential service agreements include the services provided, rates charged,
Issued June 4, 2013. Fix by September 30, 2013. Status: Rectified (August 9, 2013).
Questions to ask on a visit
Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.
- How does the home meet: Restraint Management and Secure Spaces — Policies and procedures for Secure Spaces are documented and implemented.?
- How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client and/or Client's legal representative participate in the development and review of Care Plan.?
- How does the home meet: Quality Improvement Reporting — Policies and procedures for tracking incidents and near-misses are documented and implemented.?
- How does the home meet: Quality Improvement Reporting — Policies and procedures for reportable incidents are documented and implemented.?
- How does the home meet: Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.?
- How does the home meet: Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.?
Homes nearby
Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.
| Home | Type | Distance | Non-compliant |
|---|---|---|---|
| Innisfail Country ManorInnisfail · 30 units | Assisted living | under 1 km | 67%2 of 3 visits |
| Innisfail Health CentreInnisfail · 77 units | Long-term care (Type A) | under 1 km | 100%3 of 3 visits |
| Autumn GroveInnisfail · 66 units | Lodge | under 1 km | 100%2 of 2 visits |
| Advance Society Innisfail: Support for Developmentally DisabledInnisfail · 5 units | Group home | 1.0 km | 0%0 of 2 visits |
| Harmony Care Cottage INC.Red Deer · 15 units | Assisted living | 27 km | 50%1 of 2 visits |
| Olds Hospital and Care CentreOlds · 50 units | Long-term care (Type A) | 27 km | 100%2 of 2 visits |
Check the government’s record
Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).
Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.