Long-term care (Type A)

Northwest Health Centre

High Level, Alberta. Operated by Alberta Health Services.

Visits since 2023: 2; 2 of 2 visits
Non-compliant visits since 2023: 2; 100% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Sep 2025; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type A
Subtype: —
Units: 10
City: High Level
Address: 11202 100 Avenue, High Level, Alberta, T0H1Z0
Record source: ASTRAL (as the file gives it)
First and last visit on record: Mar 2014 to Sep 2025

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

September 18, 2025 · CCHSS Inspection
Non-compliant
- Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.
  Issued September 18, 2025. Fix by December 11, 2025. Status: Rectified (September 18, 2025).
- Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
  Issued September 18, 2025. Fix by December 11, 2025. Status: Rectified (September 18, 2025).
- Restraint Management and Secure Spaces — Secure Space usage is documented in Client's chart and Care Plan.
  Issued September 18, 2025. Fix by December 11, 2025. Status: Rectified (September 18, 2025).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued September 18, 2025. Fix by December 11, 2025. Status: Rectified (September 18, 2025).
- Quality Improvement Reporting — Policies and procedures for tracking incidents and near-misses are documented and implemented.
  Issued September 18, 2025. Fix by December 11, 2025. Status: Rectified (September 18, 2025).
- Act and Regulation Requirements — Clinical Staff On Site
  Issued September 18, 2025. Fix by December 11, 2025. Status: Rectified (September 18, 2025).
- Standardized Assessment and Person-Centred Care Planning — An appropriate assessment tool for Client's Health Care needs is used.
  An operator must ensure that a client's health care needs are assessed using the appropriate InterRA
  Issued September 18, 2025. Fix by December 11, 2025. Status: Rectified (September 18, 2025).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued September 18, 2025. Fix by December 11, 2025. Status: Rectified (September 18, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued September 18, 2025. Fix by December 11, 2025. Status: Rectified (September 18, 2025).
- Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.
  Issued September 18, 2025. Fix by December 11, 2025. Status: Rectified (September 18, 2025).
- Staff Training — Documented compliance to training.
  An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
  Issued September 18, 2025. Fix by December 11, 2025. Status: Rectified (September 18, 2025).
July 12, 2023 · CCHSS Audit
Non-compliant
- Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Restraint Management — Secure Space usage is documented in Client's chart and Care Plan.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (February 13, 2024).
- Restraint Management — Policies and procedures for Secure Spaces are documented and implemented.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Standardized Assessment and Person-Centred Care Planning — Changes in Care Plans are documented and communicated.
  An operator must ensure that any change to a client's care plan is documented and communicated to th
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Restraint Management — Policies and procedures regarding Restraint use are documented and implemented.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (January 3, 2024).
- Restraint Management — Documentation for restraint use.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Infection Prevention and Control (IPC) — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (January 3, 2024).
- Standardized Assessment and Person-Centred Care Planning — Client's or representative's lack of participation in the Care Plan is documented.
  Where a client or the client's legal representative, if applicable, is unable or unwilling to partic
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Standardized Assessment and Person-Centred Care Planning — An appropriate assessment tool for Client's Health Care needs is used.
  An operator must ensure that a client's health care needs are assessed using the appropriate InterRA
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Palliative and End-Of-Life Care — Palliative and End-of-Life care documentation in Care Plan.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Nutrition and Hydration Management — Registered dietitian included in nutrition and hydration assessment.
  Where a client has been assessed as having therapeutic nutrition and hydration needs, an operator mu
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (January 4, 2024).
- Restraint Management — Secure Space usage is documented and reviewed by the Interdisciplinary Team.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Nutrition and Hydration Management — Nutrition and hydration interventions reviewed and documented in Care Plan.
  An operator must ensure that the directions for nutrition and hydration interventions for a Client a
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (January 4, 2024).
- Infection Prevention and Control (IPC) — Staff have access to Infection Prevention and Control (IPC) equipment.
  An operator shall ensure that staff have access to the necessary equipment and supplies to carry out
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (January 3, 2024).
- Assistive Equipment, Technology and Medical/Surgical Supplies — Provided with/referred to Assistive Equipment, Technology and Medical/Surgical Supplies.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (January 4, 2024).
- Concerns Resolution on Health Care — Policy and procedure for responding to concerns about the Health Care provided.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (January 3, 2024).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Standardized Assessment and Person-Centred Care Planning — Client and/or Client's legal representative participate in the development and review of Care Plan.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Risk Management — Managed risk agreements are documented and implemented.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (January 3, 2024).
- Restraint Management — Restraint use is reviewed by the Interdisciplinary Team.
  Operator must ensure that when a restraint is used, it is reviewed by the Interdisciplinary Team on
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Staff Training — Documented compliance to training.
  An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
- Staff Training — Policies and procedures for Staff training are documented and implemented.
  Issued July 12, 2023. Fix by April 30, 2024. Status: Rectified (August 12, 2024).
- Medication Management — Client's Medication Management plan is reassessed.
  An operator must ensure that a client's plan for medication management will be reassessed at the cli
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (January 4, 2024).
- Standardized Assessment and Person-Centred Care Planning — Physician or Nurse Practitioner reviews the Care Plan.
  An operator of a long-term care facility must ensure that the client's responsible Physician or Nurs
  Issued July 12, 2023. Fix by November 15, 2023. Status: Rectified (March 18, 2024).
May 3, 2022 · CMOH Inspection
Compliant
May 3, 2022 · Inspection
Compliant
December 16, 2021 · Quality Monitoring Visit
Compliant
June 24, 2021 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued June 24, 2021. Fix by July 19, 2021. Status: Rectified (July 13, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Visitation
  Issued June 24, 2021. Fix by July 19, 2021. Status: Rectified (July 13, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
  Issued June 24, 2021. Fix by July 19, 2021. Status: Rectified (July 13, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued June 24, 2021. Fix by July 19, 2021. Status: Rectified (July 13, 2021).
June 16, 2020 · Quality Monitoring Visit
Compliant
April 1, 2020 · Consultation
Not assessed (consultation)
October 3, 2019 · CCHSS Audit
Non-compliant
- CCHSS standard 19.2
  Policies and procedures for tracking incidents and near-misses are documented and implemented.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 1.2
  The care plan reflects the findings of the assessment and is kept up to date.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 1.3
  The care plan addresses the Client's needs, goals, and intervention details.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 1.4
  Medical Status assessments are documented.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 1.7
  Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 5.3
  Palliative and End-of-Life care documentation in Care Plan.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 6.3
  Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 9.2
  Policies and procedures for Staff training are documented and implemented.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 9.3
  Policies and procedures for Staff training are documented and implemented.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 15.1
  Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 16.3
  Documentation for restraint use.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 16.4
  Policies and procedures for Secure Spaces are documented and implemented.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 16.6
  Secure Space usage is documented in Client's chart and Care Plan.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
- CCHSS standard 17.2
  Emergency preparedness, pandemic, contingency plans mitigate risks, are reviewed and communicated.
  Issued October 3, 2019. Status: Resolved (September 3, 2021).
March 15, 2019 · Inspection
Compliant
March 15, 2019 · Inspection
Non-compliant
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued March 15, 2019. Fix by April 30, 2019. Status: Rectified (March 18, 2019).
November 8, 2018 · Inspection
Non-compliant
- Residents Personal Affairs — Communication of processes
  Evidence required that the policies on involvement in residents' personal affairs have been communic
  Issued March 5, 2018. Fix by January 31, 2019. Status: Rectified (January 2, 2019).
- Privacy and Personal Information — Written processes, training and information provision
  Evidence required to demonstrate that all employees and volunteers have received education regarding
  Issued March 5, 2018. Fix by January 31, 2019. Status: Rectified (January 2, 2019).
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued March 5, 2018. Fix by January 31, 2019. Status: Rectified (January 2, 2019).
- Continuation of Services — Practicability, communication, and review of plans
  Evidence required that the continuation of services plan is practical, identifies relevant supports,
  Issued March 5, 2018. Fix by January 31, 2019. Status: Rectified (January 2, 2019).
- Prevention of Abuse — Education on prevention, identification, and reporting abuse
  Evidence required that demonstrates that all employees have received appropriate education respectin
  Issued March 5, 2018. Fix by January 31, 2019. Status: Rectified (January 2, 2019).
March 5, 2018 · Inspection
Non-compliant
- Prevention of Abuse — Education on prevention, identification, and reporting abuse
  Evidence required that demonstrates that all employees have received appropriate education respectin
  Issued March 5, 2018. Fix by November 30, 2018. Status: Rectified (January 2, 2019).
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued March 5, 2018. Fix by November 30, 2018. Status: Rectified (January 2, 2019).
- Privacy and Personal Information — Written processes, training and information provision
  Evidence required to demonstrate that all employees and volunteers have received education regarding
  Issued March 5, 2018. Fix by November 30, 2018. Status: Rectified (January 2, 2019).
- Resident Safety and Security — Training on security, communication, and emergency call systems
  Evidence required that training for the security, communication, or emergency call systems has been
  Issued March 5, 2018. Fix by November 30, 2018. Status: Rectified (November 16, 2018).
- Residents Personal Affairs — Communication of processes
  Evidence required that the policies on involvement in residents' personal affairs have been communic
  Issued March 5, 2018. Fix by November 30, 2018. Status: Rectified (January 2, 2019).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 5, 2018. Fix by November 30, 2018. Status: Rectified (November 16, 2018).
- Continuation of Services — Practicability, communication, and review of plans
  Evidence required that the continuation of services plan is practical, identifies relevant supports,
  Issued March 5, 2018. Fix by November 30, 2018. Status: Rectified (January 2, 2019).
March 8, 2017 · Inspection
Non-compliant
- Criminal Record Checks — Completion of criminal record checks
  <p>Evidence required that each employee, volunteer and service provider who provide services directl
  Issued March 8, 2017. Fix by April 30, 2017. Status: Rectified (March 15, 2017).
- Trust Accounts — Trust account records
  Evidence required that trust account records are made available to residents/their representatives.
  Issued March 8, 2017. Fix by April 30, 2017. Status: Rectified (March 13, 2017).
- Prevention of Abuse — Education on prevention, identification, and reporting abuse
  Evidence required that demonstrates that all employees have received appropriate education respectin
  Issued March 8, 2017. Fix by September 30, 2017. Status: Rectified (August 21, 2017).
March 11, 2016 · Inspection
Non-compliant
- Residents Personal Affairs — Communication of processes
  Evidence required that the policies on involvement in residents' personal affairs have been communic
  Issued March 11, 2016. Fix by November 30, 2016. Status: Rectified (October 25, 2016).
- Resident Safety and Security — Training on security, communication, and emergency call systems
  Evidence required that training for the security, communication, or emergency call systems has been
  Issued March 11, 2016. Fix by November 30, 2016. Status: Rectified (October 25, 2016).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 11, 2016. Fix by May 31, 2016. Status: Rectified (March 16, 2016).
- Social or Leisure Activities — Resident needs, feedback and opinions considered
  Evidence required that residents' opinions have been considered in the planning of social or leisure
  Issued March 11, 2016. Fix by December 31, 2016. Status: Rectified (November 21, 2016).
- Water Temperature — Training, maintenance, and risk mitigation to ensure safe water temperatures
  Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
  Issued March 11, 2016. Fix by November 30, 2016. Status: Rectified (October 25, 2016).
- Continuation of Services — Practicability, communication, and review of plans
  Evidence required that the continuation of services plan is practical, identifies relevant supports,
  Issued March 11, 2016. Fix by November 30, 2016. Status: Rectified (October 25, 2016).
March 12, 2015 · Inspection
Non-compliant
- Prevention of Abuse — Education on prevention, identification, and reporting abuse
  Evidence required that demonstrates that all employees have received appropriate education respectin
  Issued March 12, 2015. Fix by February 29, 2016. Status: Rectified (February 19, 2016).
- Information Respecting the Long Term Care Accommodation — Signed residential services agreement
  Evidence required that residential service agreements have been signed by the resident/representativ
  Issued March 12, 2015. Fix by February 29, 2016. Status: Rectified (February 19, 2016).
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued March 12, 2015. Fix by February 29, 2016. Status: Rectified (February 23, 2016).
March 10, 2014 · Inspection
Non-compliant
- Certificate — Certificate is posted
  Evidence required that your current certificate has been posted in a prominent place within the acco
  Issued March 10, 2014. Fix by May 31, 2014. Status: Rectified (May 16, 2014).
- Trust Accounts — Trust account records
  Evidence required that trust account records are made available to residents/their representatives.
  Issued March 10, 2014. Fix by May 31, 2014. Status: Rectified (May 14, 2014).
- Continuation of Services — Practicability, communication, and review of plans
  Evidence required that the continuation of services plan is practical, identifies relevant supports,
  Issued March 10, 2014. Fix by May 31, 2014. Status: Rectified (May 14, 2014).
- Water Temperature — Therapeutic tub temperature checks
  Evidence required of the testing of the temperature of the hottest flowing water from each therapeut
  Issued March 10, 2014. Fix by November 30, 2014. Status: Rectified (October 23, 2014).

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.?
How does the home meet: Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.?
How does the home meet: Restraint Management and Secure Spaces — Secure Space usage is documented in Client's chart and Care Plan.?
How does the home meet: Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.?
How does the home meet: Quality Improvement Reporting — Policies and procedures for tracking incidents and near-misses are documented and implemented.?
How does the home meet: Act and Regulation Requirements — Clinical Staff On Site?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Boreal Housing Foundation - Mackenzie HouseHigh Level · 28 units	Type B (designated supportive living)	under 1 km	50%1 of 2 visits
Heimstaed Seniors LodgeLa Crete · 54 units	Type B (designated supportive living)	57 km	100%1 of 1 visit
La Crete Continuing Care CentreLa Crete · 23 units	Long-term care (Type A)	57 km	100%3 of 3 visits
St. Theresa General HospitalFort Vermilion · 8 units	Long-term care (Type A)	67 km	100%3 of 3 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.