CareTrail

Long-term care (Type A)

High River General Hospital

High River, Alberta. Operated by Alberta Health Services.

Visits since 2023
4
4 of 4 visits
Non-compliant visits since 2023
4
100% of visits
Open non-compliances
4
issued, in progress or ongoing
Last assessed visit
Apr 2026
Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type
Continuing Care Home Type A
Subtype
—
Units
50
City
High River
Address
560 9 Avenue SW, High River, Alberta, T1V1B3
Record source
ASTRAL (as the file gives it)
First and last visit on record
Sep 2013 to Apr 2026

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

  1. April 24, 2026 · Inspection

    Non-compliant

    • Cleaning Requirements — Regularly scheduled cleaning of all areas

      Evidence required that the accommodation is cleaned on a regularly scheduled basis.

      Issued April 24, 2026. Fix by June 24, 2026. Status: Issued (April 24, 2026).

    • Continuation of Services — Practicability, communication, and review of plans

      Evidence required that the continuation of services plan is practical, identifies relevant supports,

      Issued April 24, 2026. Fix by June 24, 2026. Status: Issued (April 24, 2026).

    • Trust Accounts — Written policy for trust accounts

      Evidence required of a maintained, implemented and written policy for trust accounts and the written

      Issued April 24, 2026. Fix by June 24, 2026. Status: Issued (April 24, 2026).

    • Menu Requirements — Resident consultation on meal times

      Evidence required that residents are consulted, every 6 months at minimum, regarding meal times and

      Issued April 24, 2026. Fix by June 24, 2026. Status: Rectified (April 24, 2026).

    • Maintenance Requirements — Accommodation is maintained

      Evidence required that the accommodation, equipment and furnishings are well maintained and in good

      Issued April 24, 2026. Fix by June 24, 2026. Status: Issued (April 24, 2026).

  2. September 11, 2025 · CCHSS Inspection

    Non-compliant

    • Restraint Management and Secure Spaces — Secure Space usage is documented in Client's chart and Care Plan.

      Issued September 11, 2025. Fix by December 4, 2025. Status: Rectified (December 4, 2025).

    • Restraint Management and Secure Spaces — Documentation for restraint use.

      Issued September 11, 2025. Fix by December 4, 2025. Status: Rectified (December 4, 2025).

    • Medication Management — Policies and procedures in Medication Management are documented and implemented.

      Issued September 11, 2025. Fix by December 4, 2025. Status: Rectified (December 4, 2025).

    • Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.

      Issued September 11, 2025. Fix by December 4, 2025. Status: Rectified (December 4, 2025).

    • Safe Bath and Shower Water Temperature — Policies and procedures for water supply system and temperature checks

      Issued September 11, 2025. Fix by December 4, 2025. Status: Rectified (December 4, 2025).

    • Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.

      Issued September 11, 2025. Fix by December 4, 2025. Status: Rectified (September 11, 2025).

    • Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.

      Issued September 11, 2025. Fix by December 4, 2025. Status: Rectified (September 11, 2025).

    • Staff Training — Documented compliance to training.

      An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.

      Issued September 11, 2025. Fix by December 4, 2025. Status: Rectified (December 4, 2025).

  3. March 16, 2023 · CCHSS Audit

    Non-compliant

    • Assistive Equipment, Technology and Medical/Surgical Supplies — Instruction on appropriate and safe use of Operator owned equipment.

      An operator must ensure that instruction on the appropriate and safe use of the operator owned assis

      Issued March 16, 2023. Fix by September 15, 2023. Status: Rectified (September 15, 2023).

    • Staff Training — Documented compliance to training.

      An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.

      Issued March 16, 2023. Fix by September 15, 2023. Status: Rectified (October 2, 2023).

    • Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.

      Issued March 16, 2023. Fix by July 31, 2023. Status: Rectified (July 19, 2023).

    • Risk Management — Managed risk agreements are documented and implemented.

      Issued March 16, 2023. Fix by September 15, 2023. Status: Rectified (September 15, 2023).

    • Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.

      Issued March 16, 2023. Fix by September 15, 2023. Status: Rectified (September 15, 2023).

    • Infection Prevention and Control (IPC) — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.

      Issued March 16, 2023. Fix by August 31, 2023. Status: Rectified (August 14, 2023).

    • Restraint Management — Documentation for restraint use.

      Issued March 16, 2023. Fix by September 15, 2023. Status: Rectified (September 15, 2023).

    • Restraint Management — Secure Space usage is documented in Client's chart and Care Plan.

      Issued March 16, 2023. Fix by September 15, 2023. Status: Rectified (September 13, 2023).

    • Staff Training — Policies and procedures for Staff training are documented and implemented.

      Issued March 16, 2023. Fix by September 15, 2023. Status: Rectified (October 2, 2023).

    • Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.

      Issued March 16, 2023. Fix by July 31, 2023. Status: Rectified (July 19, 2023).

    • Medication Management — Policies and procedures in Medication Management are documented and implemented.

      Issued March 16, 2023. Fix by September 15, 2023. Status: Rectified (September 15, 2023).

  4. February 27, 2023 · Inspection

    Non-compliant

    • Maintenance Requirements — Preventative and corrective maintenance

      Evidence required of a scheduled preventative maintenance and repair program.

      Issued February 27, 2023. Fix by September 30, 2023. Status: Rectified (September 28, 2023).

    • Continuation of Services — Practicability, communication, and review of plans

      Evidence required that the continuation of services plan is practical, identifies relevant supports,

      Issued February 27, 2023. Fix by September 30, 2023. Status: Rectified (September 28, 2023).

    • Water Temperature — Therapeutic tub temperature checks

      Evidence required of the testing of the temperature of the hottest flowing water from each therapeut

      Issued February 27, 2023. Fix by April 30, 2023. Status: Rectified (March 31, 2023).

    • Maintenance Requirements — Accommodation is maintained

      Evidence required that the accommodation, equipment and furnishings are well maintained and in good

      Issued February 27, 2023. Fix by September 30, 2023. Status: Rectified (September 28, 2023).

    • Resident Safety and Security — Incident reporting

      Please submit completed reportable incident form for the incident on DATE within one business day.

      Issued February 27, 2023. Fix by February 28, 2023. Status: Rectified (February 28, 2023).

  5. August 23, 2022 · Inspection

    Non-compliant

    • Water Temperature — Therapeutic tub temperature checks

      Evidence required of the testing of the temperature of the hottest flowing water from each therapeut

      Issued August 23, 2022. Fix by August 31, 2022. Status: Rectified (August 30, 2022).

    • Maintenance Requirements — Preventative and corrective maintenance

      Evidence required of a scheduled preventative maintenance and repair program.

      Issued August 23, 2022. Fix by November 28, 2022. Status: Rectified (November 28, 2022).

  6. April 29, 2020 · CMOH Inspection

    Non-compliant

    • COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation

      Issued April 29, 2020. Fix by May 19, 2020. Status: Rectified (May 19, 2020).

    • COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning

      Issued April 29, 2020. Fix by May 8, 2020. Status: Rectified (May 8, 2020).

  7. April 28, 2020 · Quality Monitoring Visit

    Compliant

  8. April 3, 2020 · Consultation

    Not assessed (consultation)

  9. September 24, 2019 · CCHSS Audit

    Non-compliant

    • CCHSS standard 1.2

      The care plan reflects the findings of the assessment and is kept up to date.

      Issued September 24, 2019. Status: Resolved (July 13, 2020).

    • CCHSS standard 1.8

      Client's Care Plan is reviewed.

      Issued September 24, 2019. Status: Resolved (July 13, 2020).

    • CCHSS standard 10.1

      Managed risk agreements are documented and implemented.

      Issued September 24, 2019. Status: Resolved (July 13, 2020).

    • CCHSS standard 12.1

      Policies and procedures in Medication Management are documented and implemented.

      Issued September 24, 2019. Status: Resolved (July 13, 2020).

    • CCHSS standard 14.1

      Oral care assistance and bathing frequency policies and procedures are implemented.

      Issued September 24, 2019. Status: Resolved (July 13, 2020).

    • CCHSS standard 15.1

      Policies and procedures regarding safe water temperatures are documented and implemented.

      Issued September 24, 2019. Status: Resolved (July 13, 2020).

    • CCHSS standard 16.3

      Documentation for restraint use.

      Issued September 24, 2019. Status: Resolved (July 13, 2020).

    • CCHSS standard 16.4

      Policies and procedures for Secure Spaces are documented and implemented.

      Issued September 24, 2019. Status: Resolved (July 13, 2020).

    • CCHSS standard 16.6

      Secure Space usage is documented in Client's chart and Care Plan.

      Issued September 24, 2019. Status: Resolved (July 13, 2020).

  10. September 23, 2019 · Inspection

    Compliant

  11. September 23, 2019 · Inspection

    Compliant

  12. September 18, 2018 · Inspection

    Compliant

  13. September 18, 2018 · Inspection

    Non-compliant

    • Water Temperature — Training, maintenance, and risk mitigation to ensure safe water temperatures

      Evidence required that regularly scheduled checks are in place to ensure that safe water temperature

      Issued September 18, 2018. Fix by October 31, 2018. Status: Rectified (October 15, 2018).

    • Water Temperature — Safe water temperatures

      Evidence required that the hottest water temperature flowing out of the faucets in resident areas do

      Issued September 18, 2018. Fix by October 31, 2018. Status: Rectified (October 15, 2018).

    • Maintenance Requirements — Accommodation is maintained

      Evidence required that the accommodation, equipment and furnishings are well maintained and in good

      Issued September 18, 2018. Fix by October 31, 2018. Status: Rectified (October 15, 2018).

  14. October 2, 2017 · Inspection

    Non-compliant

    • Menu Requirements — Menu substitutions communicated and made from same food group

      Evidence required of the menu substitutions showing that the substitutions are from within the same

      Issued October 2, 2017. Fix by December 31, 2017. Status: Rectified (December 20, 2017).

    • Menu Requirements — Variety, choice, and resident food preferences

      Evidence required that residents are provided a choice from at least one food group at every meal fr

      Issued October 2, 2017. Fix by December 31, 2017. Status: Rectified (December 20, 2017).

    • Information Respecting the Long Term Care Accommodation — Signed residential services agreement

      Evidence required that residential service agreements have been signed by the resident/representativ

      Issued October 2, 2017. Fix by December 31, 2017. Status: Rectified (December 20, 2017).

  15. March 21, 2017 · CCHSS Audit

    Non-compliant

    • Assistive Equipment, Technology and Medical/Surgical Supplies — Instruction on appropriate and safe use of Operator owned equipment.

      An operator must ensure that instruction on the appropriate and safe use of the operator owned assis

      Issued March 21, 2017. Fix by June 30, 2017. Status: Rectified (August 3, 2017).

    • Infection Prevention and Control (IPC) — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.

      Issued March 21, 2017. Fix by June 30, 2017. Status: Rectified (August 16, 2017).

    • Medication Management — Policies and procedures in Medication Management are documented and implemented.

      Issued March 21, 2017. Fix by June 30, 2017. Status: Rectified (July 18, 2017).

    • Restraint Management — Documentation for restraint use.

      Issued March 21, 2017. Fix by June 30, 2017. Status: Rectified (August 16, 2017).

    • Restraint Management — Policies and procedures regarding Restraint use are documented and implemented.

      Issued March 21, 2017. Fix by June 30, 2017. Status: Rectified (August 16, 2017).

    • Restraint Management — Restraint use is reviewed by the Interdisciplinary Team.

      Operator must ensure that when a restraint is used, it is reviewed by the Interdisciplinary Team on

      Issued March 21, 2017. Fix by June 30, 2017. Status: Rectified (August 31, 2017).

    • Risk Management — Managed risk agreements are documented and implemented.

      Issued March 21, 2017. Fix by June 30, 2017. Status: Rectified (July 18, 2017).

    • Standardized Assessment and Person-Centred Care Planning — Client and/or Client's legal representative participate in the development and review of Care Plan.

      Issued March 21, 2017. Fix by June 30, 2017. Status: Rectified (July 11, 2017).

    • Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.

      Issued March 21, 2017. Fix by June 30, 2017. Status: Rectified (July 11, 2017).

    • Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.

      Issued March 21, 2017. Fix by June 30, 2017. Status: Rectified (July 11, 2017).

  16. March 16, 2017 · Complaint Investigation

    Compliant

  17. September 27, 2016 · Inspection

    Compliant

  18. August 26, 2015 · Inspection

    Non-compliant

    • Continuation of Services — Contingency plans

      Evidence required that the continuation of services plan includes provisions for loss of utilities,

      Issued August 26, 2015. Fix by November 30, 2015. Status: Rectified (November 16, 2015).

    • Privacy and Personal Information — Protection of information and privacy

      Evidence required that the privacy and personal information of residents are protected.

      Issued August 26, 2015. Fix by April 30, 2016. Status: Rectified (April 6, 2016).

  19. September 10, 2014 · Inspection

    Compliant

  20. September 19, 2013 · Inspection

    Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

  • How does the home meet: Cleaning Requirements — Regularly scheduled cleaning of all areas?
  • How does the home meet: Continuation of Services — Practicability, communication, and review of plans?
  • How does the home meet: Trust Accounts — Written policy for trust accounts?
  • How does the home meet: Menu Requirements — Resident consultation on meal times?
  • How does the home meet: Maintenance Requirements — Accommodation is maintained?
  • How does the home meet: Restraint Management and Secure Spaces — Secure Space usage is documented in Client's chart and Care Plan.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

HomeDistanceNon-compliant
Medicine Tree ManorHigh River · 140 unitsunder 1 km33%1 of 3 visits
Seasons High RiverHigh River · 200 units2.0 km—no visits in the window
Seasons High River Retirement HomeHigh River · 80 units2.0 km0%0 of 1 visit
The Heartland Retirement ResidenceOkotoks · 40 units18 km67%2 of 3 visits
Sandstone LodgeOkotoks · 56 units18 km0%0 of 1 visit
Tudor ManorOkotoks · 89 units19 km57%4 of 7 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.