Type B (designated supportive living)

The Heartland Retirement Residence

Okotoks, Alberta. Operated by Wc Operating (Alberta-1) LP.

Visits since 2023: 3; 2 of 3 visits
Non-compliant visits since 2023: 2; 67% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: May 2025; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type B
Subtype: —
Units: 40
City: Okotoks
Address: 47 Riverside Gate, Okotoks, Alberta, T1S0J2
Record source: ASTRAL (as the file gives it)
First and last visit on record: Sep 2016 to May 2025

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

May 13, 2025 · CCHSS Inspection
Non-compliant
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued May 13, 2025. Fix by August 13, 2025. Status: Rectified (May 13, 2025).
- Staff Training — Policies and procedures for Staff training are documented and implemented.
  Issued May 13, 2025. Fix by August 13, 2025. Status: Rectified (May 13, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued May 13, 2025. Fix by August 13, 2025. Status: Rectified (May 13, 2025).
- Medication Management — Option of Medication Reminders or Medical Assistance for self-administering medications.
  An operator must ensure that a client is provided with the option of medication reminders or medicat
  Issued May 13, 2025. Fix by August 13, 2025. Status: Rectified (May 13, 2025).
- Risk Management — Managed risk agreements are documented and implemented.
  Issued May 13, 2025. Fix by August 13, 2025. Status: Rectified (May 13, 2025).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued May 13, 2025. Fix by August 13, 2025. Status: Rectified (May 13, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued May 13, 2025. Fix by August 13, 2025. Status: Rectified (May 13, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued May 13, 2025. Fix by August 13, 2025. Status: Rectified (May 13, 2025).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued May 13, 2025. Fix by August 13, 2025. Status: Rectified (May 13, 2025).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.
  Issued May 13, 2025. Fix by August 13, 2025. Status: Rectified (May 13, 2025).
March 25, 2024 · Inspection
Compliant
April 12, 2023 · CCHSS Audit
Non-compliant
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued April 12, 2023. Status: Resolved (August 8, 2023).
- CCHSS standard 10.1
  Managed risk agreements are documented and implemented.
  Issued April 12, 2023. Status: Resolved (August 8, 2023).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued April 12, 2023. Status: Resolved (August 8, 2023).
- CCHSS standard 16.3
  Documentation for restraint use.
  Issued April 12, 2023. Status: Resolved (August 8, 2023).
May 10, 2022 · Quality Monitoring Visit
Compliant
May 14, 2020 · Quality Monitoring Visit
Compliant
September 15, 2016 · CCHSS Audit
Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Restraint Management and Secure Spaces — Documentation for restraint use.?
How does the home meet: Staff Training — Policies and procedures for Staff training are documented and implemented.?
How does the home meet: Medication Management — Policies and procedures in Medication Management are documented and implemented.?
How does the home meet: Medication Management — Option of Medication Reminders or Medical Assistance for self-administering medications.?
How does the home meet: Risk Management — Managed risk agreements are documented and implemented.?
How does the home meet: Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Sandstone LodgeOkotoks · 56 units	Lodge	under 1 km	0%0 of 1 visit
Tudor ManorOkotoks · 89 units	Type B (designated supportive living)	under 1 km	57%4 of 7 visits
Seasons High RiverHigh River · 200 units	Assisted living	16 km	—no visits in the window
Seasons High River Retirement HomeHigh River · 80 units	Assisted living	16 km	0%0 of 1 visit
Grand Seton VillageSeton, Calgary · 200 units	Assisted living	18 km	67%2 of 3 visits
Medicine Tree ManorHigh River · 140 units	Lodge	18 km	33%1 of 3 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.