Assisted living

Heritage House

Vegreville, Alberta. Operated by Points West Living Heritage House INC..

Visits since 2023: 5; 2 of 5 visits
Non-compliant visits since 2023: 2; 40% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Jun 2026; Compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Supportive Living Accommodation
Subtype: Assisted Living Accommodation
Units: 14
City: Vegreville
Address: 4570 Maple St, Vegreville, Alberta, T9C1X2
Record source: ASTRAL (as the file gives it)
First and last visit on record: Apr 2013 to Jun 2026

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

June 9, 2026 · Inspection
Compliant
February 3, 2026 · CCHSS Inspection
Non-compliant
- Quality Improvement Reporting — Policies and procedures for tracking incidents and near-misses are documented and implemented.
  Issued February 3, 2026. Fix by April 28, 2026. Status: Rectified (February 3, 2026).
- Restraint Management and Secure Spaces — Restraint use is reviewed by the Interdisciplinary Team.
  Issued February 3, 2026. Fix by May 25, 2026. Status: Rectified (February 3, 2026).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued February 3, 2026. Fix by April 28, 2026. Status: Rectified (February 3, 2026).
- Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.
  Issued February 3, 2026. Fix by April 28, 2026. Status: Rectified (February 3, 2026).
- Concerns Resolution on Health Care — Policy and procedure for responding to concerns about the Health Care provided.
  Issued February 3, 2026. Fix by April 28, 2026. Status: Rectified (February 3, 2026).
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued February 3, 2026. Fix by May 25, 2026. Status: Rectified (February 3, 2026).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Documented bathing preference in Care Plan.
  Issued February 3, 2026. Fix by April 28, 2026. Status: Rectified (February 3, 2026).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued February 3, 2026. Fix by April 28, 2026. Status: Rectified (February 3, 2026).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued February 3, 2026. Fix by May 25, 2026. Status: Rectified (February 3, 2026).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued February 3, 2026. Fix by June 11, 2026. Status: Rectified (February 3, 2026).
April 3, 2025 · Complaint Investigation
Compliant
July 4, 2023 · Inspection
Compliant
February 15, 2023 · CCHSS Audit
Non-compliant
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued February 15, 2023. Status: Resolved (May 17, 2023).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued February 15, 2023. Status: Resolved (May 17, 2023).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued February 15, 2023. Status: Resolved (May 17, 2023).
- CCHSS standard 16.1
  Policies and procedures regarding Restraint use are documented and implemented.
  Issued February 15, 2023. Status: Resolved (May 17, 2023).
May 9, 2022 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
  Issued May 4, 2022. Fix by May 12, 2022. Status: Rectified (May 11, 2022).
May 9, 2022 · Inspection
Non-compliant
- Continuation of Services — Practicability, communication and review of plans
  Evidence required that the continuation of services plan is communicated and made available to resid
  Issued May 4, 2022. Fix by May 12, 2022. Status: Rectified (May 11, 2022).
May 4, 2022 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued May 4, 2022. Fix by May 9, 2022. Status: Rectified (May 4, 2022).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
  Issued May 4, 2022. Fix by May 12, 2022. Status: Rectified (May 11, 2022).
May 4, 2022 · Inspection
Non-compliant
- Nutritional Requirements — Menu approved by qualified professional
  Evidence required that the menu is reviewed and approved by a Registered Dietician or a Food & N
  Issued May 4, 2022. Fix by May 9, 2022. Status: Rectified (May 9, 2022).
- Continuation of Services — Practicability, communication and review of plans
  Evidence required that the continuation of services plan is communicated and made available to resid
  Issued May 4, 2022. Fix by May 12, 2022. Status: Rectified (May 11, 2022).
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued May 4, 2022. Fix by May 9, 2022. Status: Rectified (May 9, 2022).
- Water Temperature — Training, maintenance and risk mitigation to ensure safe water temperatures
  Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
  Issued May 4, 2022. Fix by May 9, 2022. Status: Rectified (May 9, 2022).
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued May 4, 2022. Fix by May 9, 2022. Status: Rectified (May 9, 2022).
January 12, 2022 · Quality Monitoring Visit
Compliant
June 23, 2020 · Quality Monitoring Visit
Compliant
June 18, 2020 · Complaint Investigation
Compliant
June 18, 2020 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued June 18, 2020. Fix by June 24, 2020. Status: Rectified (June 18, 2020).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Shared Spaces
  Issued June 18, 2020. Fix by June 24, 2020. Status: Rectified (June 18, 2020).
May 26, 2020 · Quality Monitoring Visit
Compliant
April 1, 2020 · Consultation
Not assessed (consultation)
April 17, 2019 · Inspection
Compliant
April 17, 2019 · Inspection
Non-compliant
- Water Temperature — Therapeutic tub temperature checks
  Evidence required of the testing of the temperature of the hottest flowing water from each therapeut
  Issued April 17, 2019. Fix by May 31, 2019. Status: Rectified (May 21, 2019).
October 26, 2018 · Inspection
Compliant
April 12, 2018 · Inspection
Non-compliant
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued April 12, 2018. Fix by June 30, 2018. Status: Rectified (June 1, 2018).
March 1, 2018 · Complaint Investigation
Non-compliant
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued July 26, 2017. Fix by March 31, 2018. Status: Rectified (March 7, 2018).
July 26, 2017 · Inspection
Non-compliant
- Window Coverings — Appropriate window coverings
  Evidence required that each resident room has adequate window coverings.
  Issued July 26, 2017. Fix by September 30, 2017. Status: Rectified (September 12, 2017).
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued July 26, 2017. Fix by March 31, 2018. Status: Rectified (March 7, 2018).
June 22, 2017 · CCHSS Audit
Compliant
April 5, 2017 · Inspection
Non-compliant
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued August 9, 2016. Fix by May 31, 2017. Status: Rectified (May 4, 2017).
- Nutritional Requirements — Quality and quantity of food, communication of menu/times
  Evidence required that residents are aware of the times that meals, fluids and snacks are served, an
  Issued April 5, 2017. Fix by May 31, 2017. Status: Rectified (May 25, 2017).
- Menu Requirements — Record of meals served
  Evidence required of meals served and substitutions made.
  Issued April 5, 2017. Fix by May 31, 2017. Status: Rectified (May 25, 2017).
August 9, 2016 · Complaint Investigation
Non-compliant
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued August 9, 2016. Fix by April 30, 2017. Status: Rectified (May 4, 2017).
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued August 9, 2016. Fix by November 30, 2016. Status: Rectified (November 7, 2016).
April 4, 2016 · Inspection
Non-compliant
- Water Temperature — Therapeutic tub temperature checks
  Evidence required of the testing of the temperature of the hottest flowing water from each therapeut
  Issued April 4, 2016. Fix by June 30, 2016. Status: Rectified (June 1, 2016).
April 16, 2015 · Inspection
Compliant
April 16, 2014 · Inspection
Compliant
December 10, 2013 · CCHSS Regular Audit
Non-compliant
- Communicable Disease and Infection Prevention and Control — Services are provided in accordance with all communicable disease, & IPC standards issued by AH .
  (a) Continuing care health services shall be provided in accordance with all communicable disease an
  Issued December 10, 2013. Fix by February 10, 2014. Status: Rectified (July 16, 2014).
- Integrated Care Planning — LTC clients’ care plans are reviewed and updated every 3 months, and as needs change.
  (c) Clients in long-term care facilities have their care plans reviewed and updated every 3 months,
  Issued December 10, 2013. Fix by February 10, 2014. Status: Rectified (July 16, 2014).
- Medication Management — Annual review is inclusive as defined by the Standard.
  (b) The annual review shall include, but is not limited to the following:_x000D_ - Clinical indica
  Issued December 10, 2013. Fix by February 10, 2014. Status: Rectified (July 16, 2014).
- Medication Management — Medication management policies and processes are inclusive as defined by the Standards.
  (f) Medication management policies and processes include:_x000D_ _x000D_ - Simple and easy to unde
  Issued December 10, 2013. Fix by February 10, 2014. Status: Rectified (July 16, 2014).
April 17, 2013 · Inspection
Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Quality Improvement Reporting — Policies and procedures for tracking incidents and near-misses are documented and implemented.?
How does the home meet: Restraint Management and Secure Spaces — Restraint use is reviewed by the Interdisciplinary Team.?
How does the home meet: Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.?
How does the home meet: Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.?
How does the home meet: Concerns Resolution on Health Care — Policy and procedure for responding to concerns about the Health Care provided.?
How does the home meet: Restraint Management and Secure Spaces — Documentation for restraint use.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Homestead Senior Citizen's LodgeVegreville · 70 units	Lodge	under 1 km	50%1 of 2 visits
Century Park LodgeVegreville · 40 units	Type B (designated supportive living)	under 1 km	89%8 of 9 visits
Vegreville Care CentreVegreville · 59 units	Long-term care (Type A)	under 1 km	75%3 of 4 visits
51st Street ResidenceVegreville · 4 units	Group home	1.5 km	0%0 of 2 visits
Vegreville ManorVegreville · 15 units	Type B (designated supportive living)	1.8 km	50%1 of 2 visits
Mary Immaculate Care CentreMundare · 30 units	Long-term care (Type A)	21 km	100%4 of 4 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.