Long-term care (Type A)

Good Samaritan Society Millwoods Centre

Edmonton, Alberta. Operated by The Good Samaritan Society (A Lutheran Social Service Organization).

Visits since 2023: 7; 4 of 7 visits
Non-compliant visits since 2023: 4; 57% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Nov 2025; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

The operator asked that the street address not be shown on the government’s viewer, so this page shows the city only.

About this home

Type: Continuing Care Home Type A
Subtype: —
Units: 60
City: Edmonton
Record source: ASTRAL (as the file gives it)
First and last visit on record: Feb 2014 to Nov 2025

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

November 12, 2025 · Inspection
Non-compliant
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued November 12, 2025. Fix by November 30, 2025. Status: Rectified (November 12, 2025).
May 30, 2025 · Complaint Investigation
Non-compliant
- Cleaning Requirements — Clean and comfortable environment
  Evidence required of a clean and comfortable environment.
  Issued May 30, 2025. Fix by July 31, 2025. Status: Rectified (May 30, 2025).
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued May 30, 2025. Fix by July 31, 2025. Status: Rectified (May 30, 2025).
March 26, 2025 · CCHSS Investigation
Non-compliant
- Staff Training — Policies and procedures for Staff training are documented and implemented.
  Issued March 26, 2025. Fix by April 1, 2026. Status: Rectified (March 26, 2025).
March 26, 2025 · CCHSS Inspection
Non-compliant
- Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.
  Issued March 26, 2025. Fix by June 10, 2025. Status: Rectified (March 26, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued March 26, 2025. Fix by June 10, 2025. Status: Rectified (March 26, 2025).
- Assistive Equipment, Technology And Medical/Surgical Supplies — Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.
  Issued March 26, 2025. Fix by June 10, 2025. Status: Rectified (April 4, 2025).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued March 26, 2025. Fix by June 10, 2025. Status: Rectified (March 26, 2025).
- Standardized Assessment and Person-Centred Care Planning — Changes in Care Plans are documented and communicated.
  An operator must ensure that any change to a client's care plan is documented and communicated to th
  Issued March 26, 2025. Fix by June 10, 2025. Status: Rectified (March 26, 2025).
- Staff Training — Policies and procedures for Staff training are documented and implemented.
  Issued March 26, 2025. Fix by June 10, 2025. Status: Rectified (March 26, 2025).
- Staff Training — Policies and procedures for Staff training are documented and implemented.
  Issued March 26, 2025. Fix by June 10, 2025. Status: Rectified (March 26, 2025).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued March 26, 2025. Fix by June 10, 2025. Status: Rectified (March 26, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued March 26, 2025. Fix by June 10, 2025. Status: Rectified (March 26, 2025).
March 6, 2025 · Complaint Investigation
Compliant
August 13, 2024 · Complaint Investigation
Compliant
January 23, 2023 · Inspection
Compliant
December 7, 2022 · CCHSS Audit
Non-compliant
- CCHSS standard 1.4
  Medical Status assessments are documented.
  Issued December 7, 2022. Status: Resolved (March 22, 2023).
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued December 7, 2022. Status: Resolved (March 22, 2023).
- CCHSS standard 10.1
  Managed risk agreements are documented and implemented.
  Issued December 7, 2022. Status: Resolved (March 22, 2023).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued December 7, 2022. Status: Resolved (March 22, 2023).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued December 7, 2022. Status: Resolved (March 22, 2023).
- CCHSS standard 15.1
  Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued December 7, 2022. Status: Resolved (March 22, 2023).
May 2, 2022 · Quality Monitoring Visit
Compliant
November 10, 2021 · Complaint Investigation
Compliant
October 5, 2021 · CMOH Inspection
Compliant
October 5, 2021 · Inspection
Non-compliant
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued October 5, 2021. Fix by October 31, 2021. Status: Rectified (October 22, 2021).
September 14, 2021 · Complaint Investigation
Compliant
March 16, 2021 · CMOH Inspection
Compliant
August 6, 2020 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
  Issued August 6, 2020. Fix by August 10, 2020. Status: Rectified (August 10, 2020).
May 7, 2020 · Quality Monitoring Visit
Compliant
March 30, 2020 · Consultation
Not assessed (consultation)
January 10, 2020 · Inspection
Compliant
January 10, 2020 · Inspection
Non-compliant
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued January 10, 2020. Fix by February 29, 2020. Status: Rectified (March 4, 2020).
January 23, 2019 · Inspection
Compliant
January 23, 2019 · Inspection
Compliant
November 21, 2018 · CCHSS Audit
Non-compliant
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued November 21, 2018. Status: Resolved (April 4, 2019).
- CCHSS standard 4.4
  Personal Directives, Power of Attorney, guardian/trusteeship or Advance Care Planning information.
  Issued November 21, 2018. Status: Resolved (April 4, 2019).
- CCHSS standard 6.3
  Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.
  Issued November 21, 2018. Status: Resolved (April 4, 2019).
- CCHSS standard 8.1
  Policies and procedures regarding criminal record checks for staff and volunteers.
  Issued November 21, 2018. Status: Resolved (April 4, 2019).
- CCHSS standard 9.2
  Policies and procedures for Staff training are documented and implemented.
  Issued November 21, 2018. Status: Resolved (April 4, 2019).
- CCHSS standard 10.1
  Managed risk agreements are documented and implemented.
  Issued November 21, 2018. Status: Resolved (April 4, 2019).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued November 21, 2018. Status: Resolved (April 4, 2019).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued November 21, 2018. Status: Resolved (April 4, 2019).
- CCHSS standard 15.1
  Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued November 21, 2018. Status: Resolved (April 4, 2019).
- CCHSS standard 16.1
  Policies and procedures regarding Restraint use are documented and implemented.
  Issued November 21, 2018. Status: Resolved (April 4, 2019).
- CCHSS standard 16.3
  Documentation for restraint use.
  Issued November 21, 2018. Status: Resolved (April 4, 2019).
January 23, 2018 · Inspection
Compliant
January 6, 2017 · Inspection
Compliant
January 11, 2016 · Inspection
Compliant
July 29, 2015 · Inspection
Non-compliant
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued December 4, 2014. Fix by August 31, 2015. Status: Rectified (August 10, 2015).
April 30, 2015 · Inspection
Non-compliant
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued December 4, 2014. Fix by August 31, 2015. Status: Rectified (August 10, 2015).
- Resident Safety and Security — Training on security, communication, and emergency call systems
  Evidence required that training for the security, communication, or emergency call systems has been
  Issued April 30, 2015. Fix by August 31, 2015. Status: Rectified (July 29, 2015).
April 9, 2015 · Complaint Investigation
Non-compliant
- Continuation of Services — Practicability, communication, and review of plans
  Evidence required that the continuation of services plan is practical, identifies relevant supports,
  Issued January 13, 2015. Fix by May 31, 2015. Status: Rectified (April 30, 2015).
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued January 13, 2015. Fix by May 31, 2015. Status: Rectified (April 30, 2015).
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued January 13, 2015. Fix by May 31, 2015. Status: Rectified (April 30, 2015).
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued December 4, 2014. Fix by May 31, 2015. Status: Rectified (August 10, 2015).
January 13, 2015 · CCHSS Regular Audit
Non-compliant
- Communicable Disease and Infection Prevention and Control — Policies and processes are in place to address infection, prevention and control topics.
  (b) There shall be policies and processes in place which shall address, but are not limited to, the
  Issued January 13, 2015. Fix by April 27, 2015. Status: Rectified (April 28, 2015).
- Communicable Disease and Infection Prevention and Control — Policies and processes for storage & disposal of cleaners, bio hazardous waste and medical supplies.
  (c) There shall be policies and processes in place which shall address but are not limited to the fo
  Issued January 13, 2015. Fix by April 27, 2015. Status: Rectified (April 28, 2015).
- Communicable Disease and Infection Prevention and Control — Services are provided in accordance with all communicable disease, & IPC standards issued by AH .
  (a) Continuing care health services shall be provided in accordance with all communicable disease an
  Issued January 13, 2015. Fix by April 27, 2015. Status: Rectified (April 28, 2015).
- Continuing Care Health Service Providers — Regulated health care providers working according to HPA and relevant legislation.
  (a) All regulated health care providers are working within their practice statement, competencies a
  Issued January 13, 2015. Fix by July 27, 2015. Status: Rectified (July 16, 2015).
- Continuing Care Health Service Providers — Staff receive on-going education based on changing needs of clients & evidence based practice.
  (d) Staff receive on-going in-service education based on changing needs of clients and best practic
  Issued January 13, 2015. Fix by July 27, 2015. Status: Rectified (July 16, 2015).
- Integrated Care Planning — Care plan will be inclusive as defined by the Standards.
  (b) The documented care plan shall include:_x000D_ - Results of assessments for the purpose of app
  Issued January 13, 2015. Fix by April 27, 2015. Status: Rectified (April 30, 2015).
- Medication Management — Annual review is inclusive as defined by the Standard.
  (b) The annual review shall include, but is not limited to the following:_x000D_ - Clinical indica
  Issued January 13, 2015. Fix by April 27, 2015. Status: Rectified (April 30, 2015).
- Medication Management — Medication is reconciled upon transfer from one level of service to another.
  (e) Medication is reconciled upon transfer from one level of service to another.
  Issued January 13, 2015. Fix by April 27, 2015. Status: Rectified (April 30, 2015).
- Medication Management — Medication management policies and processes are inclusive as defined by the Standards.
  (f) Medication management policies and processes include:_x000D_ _x000D_ - Simple and easy to unde
  Issued January 13, 2015. Fix by July 27, 2015. Status: Rectified (July 16, 2015).
- Medication Management — Medication management policies and processes in place and implemented.
  (a) Medication management policies and processes are in place and implemented.
  Issued January 13, 2015. Fix by July 27, 2015. Status: Rectified (July 16, 2015).
- Medication Management — Overall medication utilization of LTC facilities shall be reviewed annually for appropriateness.
  (c) The overall medication utilization of each long-term care facility is reviewed annually, or mor
  Issued January 13, 2015. Fix by April 27, 2015. Status: Rectified (April 30, 2015).
- Operational Processes — Policies and processes are in place as defined by the Standard.
  (b) Operational policies and processes shall include, but are not limited to:_x000D_ - Client heal
  Issued January 13, 2015. Fix by July 27, 2015. Status: Rectified (July 16, 2015).
- Physician Services — Facility has a medical director.
  (c) The long-term care facility has a physician as a medical director, who is responsible for overs
  Issued January 13, 2015. Fix by October 31, 2015. Status: Rectified (September 3, 2015).
- Physician Services — Medical director ensures policies and processes are in place as required by the Standards.
  (d) The medical director ensure the following policies and processes are in place:_x000D_ - Initia
  Issued January 13, 2015. Fix by December 21, 2015. Status: Rectified (December 17, 2015).
- Physician Services — Physicians collaborate with the medical director of the facility.
  (b) Physicians providing medical services to clients in a long-term care facility collaborate with
  Issued January 13, 2015. Fix by October 31, 2015. Status: Rectified (September 3, 2015).
- Promoting Wellness — Continuing Care Health Services planned in a manner that promotes wellness for the client.
  (a) Continuing care health services are planned for, in a manner that supports clients in maintainin
  Issued January 13, 2015. Fix by April 27, 2015. Status: Rectified (April 28, 2015).
- Quality Improvement — Facility/program has a quality improvement program as defined by the Standards.
  (a) The facility or program has an established quality improvement program that includes:_x000D_ -
  Issued January 13, 2015. Fix by April 27, 2015. Status: Rectified (April 30, 2015).
- Therapeutic Services — Clients assessed for therapeutic service needs which may include PT, OT and rec.
  (b) Clients are assessed for therapeutic service needs during the assessment for individual care pl
  Issued January 13, 2015. Fix by April 27, 2015. Status: Rectified (April 30, 2015).
January 13, 2015 · Inspection
Non-compliant
- Continuation of Services — Practicability, communication, and review of plans
  Evidence required that the continuation of services plan is practical, identifies relevant supports,
  Issued January 13, 2015. Fix by April 30, 2015. Status: Rectified (April 30, 2015).
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued January 13, 2015. Fix by April 30, 2015. Status: Rectified (April 30, 2015).
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued December 4, 2014. Fix by April 30, 2015. Status: Rectified (August 10, 2015).
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued January 13, 2015. Fix by April 30, 2015. Status: Rectified (April 30, 2015).
December 4, 2014 · Complaint Investigation
Non-compliant
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued December 4, 2014. Fix by January 31, 2015. Status: Rectified (August 10, 2015).
February 25, 2014 · Inspection
Non-compliant
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued February 25, 2014. Fix by December 31, 2014. Status: Rectified (December 3, 2014).

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Maintenance Requirements — Preventative and corrective maintenance?
How does the home meet: Cleaning Requirements — Clean and comfortable environment?
How does the home meet: Cleaning Requirements — Regularly scheduled cleaning of all areas?
How does the home meet: Staff Training — Policies and procedures for Staff training are documented and implemented.?
How does the home meet: Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.?
How does the home meet: Medication Management — Policies and procedures in Medication Management are documented and implemented.?

Homes nearby

Distances from the centre of Edmonton, since this page does not place the home itself. Straight-line, between postal code centres.

Home	Type	Distance	Non-compliant
Edmonton People in Need Shelter SocietyBoyle Street, Edmonton · 19 units	Assisted living	under 1 km	33%1 of 3 visits
Edmonton People in Need Shelter SocietyBoyle Street, Edmonton · 8 units	Group home	under 1 km	50%1 of 2 visits
Urban Manor Housing SocietyBoyle Street, Edmonton · 75 units	Assisted living	under 1 km	100%1 of 1 visit
Edmonton Chinatown Care CentreBoyle Street, Edmonton · 97 units	Long-term care (Type A)	under 1 km	100%5 of 5 visits
Edmonton Chinese Seniors LodgeBoyle Street, Edmonton · 82 units	Lodge	under 1 km	91%10 of 11 visits
Edmonton People in Need Shelter SocietyBoyle Street, Edmonton · 16 units	Assisted living	under 1 km	—no visits in the window

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.