Type B (designated supportive living)

Glastonbury Mews

Callingwood North, Edmonton, Alberta. Operated by Glastonbury Village LTD..

Visits since 2023: 8; 5 of 8 visits
Non-compliant visits since 2023: 5; 63% of visits
Open non-compliances: 12; issued, in progress or ongoing
Last assessed visit: Jun 2026; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type B
Subtype: —
Units: 49
City: Edmonton
District: West Edmonton · Callingwood North
Address: 1585 Glastonbury Boulevard, Edmonton, Alberta, T5T2W5
Record source: ASTRAL (as the file gives it)
First and last visit on record: Sep 2013 to Jun 2026

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

June 19, 2026 · Inspection
Non-compliant
- Concerns and Complaints — Written processes for managing concerns and complaints
  Evidence required of communication of the written process to residents, their representatives, visit
  Issued June 19, 2026. Fix by July 31, 2026. Status: Rectified (June 19, 2026).
May 1, 2026 · Complaint Investigation
Compliant
April 8, 2026 · CCHSS Investigation
Non-compliant
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued April 8, 2026. Fix by July 1, 2026. Status: In Progress (April 8, 2026).
April 8, 2026 · CCHSS Inspection
Non-compliant
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued April 8, 2026. Fix by July 1, 2026. Status: Issued (April 8, 2026).
- Quality Improvement Reporting — Reporting reportable incidents.
  Issued April 8, 2026. Fix by July 1, 2026. Status: Issued (April 8, 2026).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued April 8, 2026. Fix by July 1, 2026. Status: Issued (April 8, 2026).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued April 8, 2026. Fix by July 1, 2026. Status: Issued (April 8, 2026).
- Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
  Issued April 8, 2026. Fix by July 1, 2026. Status: Issued (April 8, 2026).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued April 8, 2026. Fix by July 1, 2026. Status: In Progress (April 8, 2026).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued April 8, 2026. Fix by July 1, 2026. Status: Issued (April 8, 2026).
October 29, 2025 · CCHSS Inspection
Non-compliant
- Standardized Assessment and Person-Centred Care Planning — Client and/or Client's legal representative participate in the development and review of Care Plan.
  Issued October 29, 2025. Fix by November 26, 2025. Status: Rectified (October 29, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued October 29, 2025. Fix by November 26, 2025. Status: Rectified (October 29, 2025).
- Assistive Equipment, Technology And Medical/Surgical Supplies — Policies and procedures on reporting unsafe equipment not owned by Operator.
  Where an operator uses assistive equipment that it does not own for the purpose of providing health
  Issued October 29, 2025. Fix by November 26, 2025. Status: Rectified (October 29, 2025).
- Safe Bath and Shower Water Temperature — Policies and procedures for water supply system and temperature checks
  Issued October 29, 2025. Fix by November 26, 2025. Status: Rectified (October 29, 2025).
- Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
  Issued October 29, 2025. Fix by November 26, 2025. Status: Rectified (October 29, 2025).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued October 29, 2025. Fix by November 26, 2025. Status: Rectified (October 29, 2025).
- Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.
  Issued October 29, 2025. Fix by November 26, 2025. Status: Rectified (October 29, 2025).
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued October 29, 2025. Fix by December 3, 2025. Status: Rectified (October 29, 2025).
February 1, 2024 · CCHSS Audit
Non-compliant
- Safe Bath and Shower Water Temperature — Policies and procedures for water supply system and temperature checks.
  Issued February 1, 2024. Fix by August 1, 2025. Status: Rectified (February 1, 2024).
- Infection Prevention and Control (IPC) — Staff have access to Infection Prevention and Control (IPC) equipment.
  An operator shall ensure that staff have access to the necessary equipment and supplies to carry out
  Issued February 1, 2024. Fix by August 1, 2025. Status: Rectified (February 1, 2024).
- Infection Prevention and Control (IPC) — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued February 1, 2024. Fix by August 1, 2025. Status: Rectified (February 1, 2024).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued February 1, 2024. Fix by August 1, 2025. Status: Rectified (February 1, 2024).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued February 1, 2024. Fix by August 1, 2025. Status: Rectified (February 1, 2024).
- CCHSS standard 1.2
  The care plan reflects the findings of the assessment and is kept up to date.
  Issued February 1, 2024. Status: Ongoing.
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued February 1, 2024. Status: Ongoing.
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued February 1, 2024. Status: Ongoing.
- CCHSS standard 15.2
  Policies and procedures for water supply system and temperature checks
  Issued February 1, 2024. Status: Ongoing.
October 11, 2023 · Complaint Investigation
Compliant
February 23, 2023 · Inspection
Compliant
March 28, 2022 · CMOH Inspection
Compliant
March 3, 2022 · Quality Monitoring Visit
Compliant
December 22, 2021 · Quality Monitoring Visit
Non-compliant
- standard not recorded in the file
  Issued December 22, 2021. Status: Resolved (March 3, 2022).
July 28, 2021 · Quality Monitoring Visit
Compliant
June 23, 2021 · Quality Monitoring Visit
Non-compliant
- standard not recorded in the file
  Issued June 23, 2021. Status: Resolved (July 9, 2021).
March 8, 2021 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Personal Protective Equipment
  Issued March 8, 2021. Fix by March 10, 2021. Status: Rectified (March 9, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued March 8, 2021. Fix by March 10, 2021. Status: Rectified (March 8, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued March 8, 2021. Fix by March 10, 2021. Status: Rectified (March 9, 2021).
October 27, 2020 · Quality Monitoring Visit
Compliant
July 24, 2020 · Complaint Investigation
Non-compliant
- Concerns and Complaints — Concerns and complaints resolution
  Evidence required of documented concerns received and the measures taken to resolve them.
  Issued July 24, 2020. Fix by August 31, 2020. Status: Rectified (August 12, 2020).
July 22, 2020 · Complaint Investigation
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued July 22, 2020. Fix by July 31, 2020. Status: Rectified (August 12, 2020).
May 6, 2020 · Consultation
Not assessed (consultation)
January 23, 2020 · CCHSS Audit
Non-compliant
- CCHSS standard 1.2
  The care plan reflects the findings of the assessment and is kept up to date.
  Issued January 23, 2020. Status: Resolved (July 9, 2021).
- CCHSS standard 1.7
  Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued January 23, 2020. Status: Resolved (July 9, 2021).
- CCHSS standard 10.1
  Managed risk agreements are documented and implemented.
  Issued January 23, 2020. Status: Resolved (July 9, 2021).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued January 23, 2020. Status: Resolved (July 9, 2021).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued January 23, 2020. Status: Resolved (July 9, 2021).
- CCHSS standard 16.1
  Policies and procedures regarding Restraint use are documented and implemented.
  Issued January 23, 2020. Status: Resolved (July 9, 2021).
- CCHSS standard 16.3
  Documentation for restraint use.
  Issued January 23, 2020. Status: Resolved (July 9, 2021).
- CCHSS standard 16.4
  Policies and procedures for Secure Spaces are documented and implemented.
  Issued January 23, 2020. Status: Resolved (July 9, 2021).
September 10, 2019 · Inspection
Compliant
September 10, 2019 · Inspection
Compliant
September 5, 2018 · Inspection
Compliant
September 5, 2018 · Inspection
Non-compliant
- Information Respecting the Supportive Living Accommodation — Signed residential services agreement
  Evidence required that residential service agreements have been signed by the resident/representativ
  Issued September 5, 2018. Fix by November 30, 2018. Status: Rectified (September 28, 2018).
September 11, 2017 · Inspection
Compliant
February 13, 2017 · Complaint Investigation
Non-compliant
- Information Respecting the Supportive Living Accommodation — Terms of residential services agreement
  Evidence required that residential service agreements include the services provided, rates charged,
  Issued February 13, 2017. Fix by September 30, 2017. Status: Rectified (September 5, 2017).
November 25, 2016 · Complaint Investigation
Compliant
September 22, 2016 · Inspection
Compliant
September 18, 2015 · Inspection
Non-compliant
- Menu Requirements — Record of meals served
  Evidence required of meals served and substitutions made.
  Issued September 18, 2015. Fix by November 30, 2015. Status: Rectified (November 16, 2015).
September 15, 2014 · Inspection
Compliant
July 31, 2014 · Complaint Investigation
Compliant
January 16, 2014 · CCHSS Regular Audit
Compliant
September 23, 2013 · Inspection
Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Concerns and Complaints — Written processes for managing concerns and complaints?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.?
How does the home meet: Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.?
How does the home meet: Quality Improvement Reporting — Reporting reportable incidents.?
How does the home meet: Medication Management — Policies and procedures in Medication Management are documented and implemented.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Summerlea 3Aldergrove, Edmonton · 6 units	Type B (designated supportive living)	1.0 km	50%1 of 2 visits
Mcconnell Place WestWest Meadowlark Park, Edmonton · 36 units	Type B (designated supportive living)	1.3 km	100%5 of 5 visits
Mirkacare Services INC.Lymburn, Edmonton · 6 units	Type B (designated supportive living)	1.3 km	50%1 of 2 visits
Capital Care LynnwoodWest Meadowlark Park, Edmonton · 270 units	Long-term care (Type A)	1.4 km	88%7 of 8 visits
Meadowlark LodgeElmwood, Edmonton · 64 units	Lodge	1.5 km	33%1 of 3 visits
Laurier House LynnwoodWest Meadowlark Park, Edmonton · 80 units	Type B (designated supportive living)	1.6 km	80%4 of 5 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.