Type B (designated supportive living)

Chateau Three Hills

Three Hills, Alberta. Operated by Chateau Three Hills Developments LTD..

Visits since 2023: 4; 4 of 4 visits
Non-compliant visits since 2023: 4; 100% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Feb 2026; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type B
Subtype: —
Units: 15
City: Three Hills
Address: 920 Main Street, PO Box 1799, Three Hills, Alberta, T0M2A0
Record source: ASTRAL (as the file gives it)
First and last visit on record: Sep 2013 to Feb 2026

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

February 19, 2026 · CCHSS Inspection
Non-compliant
- Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.
  Issued February 19, 2026. Fix by May 14, 2026. Status: Rectified (February 19, 2026).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued February 19, 2026. Fix by May 14, 2026. Status: Rectified (February 19, 2026).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued February 19, 2026. Fix by June 25, 2026. Status: Rectified (February 19, 2026).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Documented bathing preference in Care Plan.
  Issued February 19, 2026. Fix by May 14, 2026. Status: Rectified (February 19, 2026).
- Staff Training — Documented compliance to training.
  An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
  Issued February 19, 2026. Fix by May 14, 2026. Status: Rectified (February 19, 2026).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued February 19, 2026. Fix by June 25, 2026. Status: Rectified (February 19, 2026).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued February 19, 2026. Fix by May 14, 2026. Status: Rectified (February 19, 2026).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued February 19, 2026. Fix by May 14, 2026. Status: Rectified (February 19, 2026).
- Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.
  Issued February 19, 2026. Fix by May 14, 2026. Status: Rectified (February 19, 2026).
- Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.
  Issued February 19, 2026. Fix by May 14, 2026. Status: Rectified (February 19, 2026).
October 6, 2025 · Inspection
Non-compliant
- Menu Requirements — Record of meals served
  Evidence required of meals served and substitutions made.
  Issued October 6, 2025. Fix by January 15, 2026. Status: Rectified (October 6, 2025).
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued October 6, 2025. Fix by October 23, 2025. Status: Rectified (October 6, 2025).
- Information Respecting the Accommodation — Accommodation information provision
  Evidence required that information about the accommodation is made available to applicants, resident
  Issued October 6, 2025. Fix by October 23, 2025. Status: Rectified (October 6, 2025).
- Safety Requirements — Accommodation is in safe condition
  Evidence required that the accommodation and its grounds or common areas are safe and free of hazard
  Issued October 6, 2025. Fix by November 20, 2025. Status: Rectified (October 6, 2025).
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued October 6, 2025. Fix by December 18, 2025. Status: Rectified (October 6, 2025).
- Concerns and Complaints — Written processes for managing concerns and complaints
  Evidence required of communication of the written process to residents, their representatives, visit
  Issued October 6, 2025. Fix by January 22, 2026. Status: Rectified (October 6, 2025).
- Water Temperature — Training, maintenance, and risk mitigation to ensure safe water temperatures
  Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
  Issued October 6, 2025. Fix by November 12, 2025. Status: Rectified (October 6, 2025).
- Water Temperature — Training, maintenance and risk mitigation to ensure safe water temperatures
  Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
  Issued October 6, 2025. Fix by November 6, 2025. Status: Rectified (October 6, 2025).
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued October 6, 2025. Fix by December 18, 2025. Status: Rectified (October 6, 2025).
- Information Respecting the Accommodation — Accommodation information provision
  Evidence required that information about the accommodation is made available to applicants, resident
  Issued October 6, 2025. Fix by October 23, 2025. Status: Rectified (October 6, 2025).
- Menu Requirements — Record of meals served
  Evidence required of meals served and substitutions made.
  Issued October 6, 2025. Fix by January 15, 2026. Status: Rectified (October 6, 2025).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued October 6, 2025. Fix by November 20, 2025. Status: Rectified (October 6, 2025).
- Concerns and Complaints — Written processes for managing concerns and complaints
  Evidence required of communication of the written process to residents, their representatives, visit
  Issued October 6, 2025. Fix by January 22, 2026. Status: Rectified (October 6, 2025).
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued October 6, 2025. Fix by October 23, 2025. Status: Rectified (October 6, 2025).
June 14, 2023 · Inspection
Non-compliant
- Menu Requirements — Menu substitutions communicated and made from same food group
  Evidence required of the menu substitutions showing that the substitutions are from within the same
  Issued June 14, 2023. Fix by July 31, 2023. Status: Rectified (July 25, 2023).
- Menu Requirements — Record of meals served
  Evidence required of meals served and substitutions made.
  Issued June 14, 2023. Fix by July 31, 2023. Status: Rectified (July 25, 2023).
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued June 14, 2023. Fix by July 31, 2023. Status: Rectified (July 25, 2023).
April 25, 2023 · CCHSS Audit
Non-compliant
- CCHSS standard 1.2
  The care plan reflects the findings of the assessment and is kept up to date.
  Issued April 25, 2023. Status: Resolved (August 15, 2023).
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued April 25, 2023. Status: Resolved (August 15, 2023).
- CCHSS standard 10.1
  Managed risk agreements are documented and implemented.
  Issued April 25, 2023. Status: Resolved (August 15, 2023).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued April 25, 2023. Status: Resolved (August 15, 2023).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued April 25, 2023. Status: Resolved (August 15, 2023).
June 1, 2022 · Quality Monitoring Visit
Compliant
April 6, 2022 · Quality Monitoring Visit
Non-compliant
- standard not recorded in the file
  Issued April 6, 2022. Status: Resolved (June 1, 2022).
October 6, 2021 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued October 6, 2021. Fix by October 8, 2021. Status: Rectified (October 6, 2021).
October 6, 2021 · Inspection
Non-compliant
- Prevention of Abuse — Education on prevention, identification and reporting abuse
  Evidence required that demonstrates that all employees have received appropriate education respectin
  Issued October 6, 2021. Fix by October 20, 2021. Status: Rectified (October 20, 2021).
May 3, 2021 · Quality Monitoring Visit
Compliant
March 25, 2021 · Quality Monitoring Visit
Compliant
March 2, 2021 · Quality Monitoring Visit
Non-compliant
- standard not recorded in the file
  Issued March 2, 2021. Status: Resolved (March 25, 2021).
- standard not recorded in the file
  Issued March 2, 2021. Status: Resolved (March 25, 2021).
October 15, 2020 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
  Issued October 15, 2020. Fix by October 17, 2020. Status: Rectified (October 16, 2020).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued October 15, 2020. Fix by October 17, 2020. Status: Rectified (October 16, 2020).
June 17, 2020 · Quality Monitoring Visit
Compliant
April 7, 2020 · Consultation
Not assessed (consultation)
October 23, 2019 · Inspection
Non-compliant
- Duties of an Operator — Take all Concerns into Consideration
  Provide evidence that all requests, concerns and proposed solutions expressed by a_x000D_ resident, a me
  Issued October 23, 2019. Fix by December 31, 2019. Status: Rectified (December 13, 2019).
October 23, 2019 · Inspection
Non-compliant
- Menu Requirements — Record of meals served
  Evidence required of meals served and substitutions made.
  Issued October 23, 2019. Fix by December 31, 2019. Status: Rectified (December 13, 2019).
- Menu Requirements — Menu substitutions communicated and made from same food group
  Evidence required of the menu substitutions showing that the substitutions are from within the same
  Issued October 23, 2019. Fix by December 31, 2019. Status: Rectified (December 13, 2019).
- Residents Personal Affairs — Communication of processes
  Evidence required that the policies on involvement in residents' personal affairs have been communic
  Issued October 23, 2019. Fix by December 31, 2019. Status: Rectified (December 13, 2019).
September 18, 2018 · Inspection
Compliant
September 18, 2018 · Inspection
Non-compliant
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued September 18, 2018. Fix by January 31, 2019. Status: Rectified (January 3, 2019).
May 3, 2018 · Complaint Investigation
Compliant
October 24, 2017 · CCHSS Audit
Compliant
September 14, 2017 · Inspection
Compliant
December 13, 2016 · Inspection
Compliant
September 14, 2016 · Inspection
Non-compliant
- Criminal Record Checks — Completion of criminal record checks
  <p>Evidence required that each employee, volunteer and service provider who provide services directl
  Issued September 14, 2016. Fix by December 31, 2016. Status: Rectified (December 13, 2016).
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued September 14, 2016. Fix by December 31, 2016. Status: Rectified (December 13, 2016).
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued September 14, 2016. Fix by December 31, 2016. Status: Rectified (December 13, 2016).
November 5, 2015 · Inspection
Compliant
September 8, 2015 · Inspection
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 24, 2014. Fix by November 30, 2015. Status: Rectified (November 6, 2015).
November 4, 2014 · Complaint Investigation
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 24, 2014. Fix by September 30, 2015. Status: Rectified (November 6, 2015).
October 20, 2014 · Inspection
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 24, 2014. Fix by January 31, 2015. Status: Rectified (November 6, 2015).
September 10, 2014 · Inspection
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 24, 2014. Fix by October 31, 2014. Status: Rectified (November 6, 2015).
July 22, 2014 · Inspection
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 24, 2014. Fix by September 30, 2014. Status: Rectified (November 6, 2015).
June 24, 2014 · Inspection
Non-compliant
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued March 24, 2014. Fix by August 31, 2014. Status: Rectified (July 22, 2014).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 24, 2014. Fix by August 31, 2014. Status: Rectified (November 6, 2015).
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued March 24, 2014. Fix by August 31, 2014. Status: Rectified (July 22, 2014).
May 29, 2014 · Inspection
Non-compliant
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued March 24, 2014. Fix by June 30, 2014. Status: Rectified (July 22, 2014).
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued March 24, 2014. Fix by June 30, 2014. Status: Rectified (July 22, 2014).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 24, 2014. Fix by June 30, 2014. Status: Rectified (November 6, 2015).
- Nutritional Requirements — Menu approved by qualified professional
  Evidence required that the menu is reviewed and approved by a Registered Dietician or a Food & N
  Issued May 29, 2014. Fix by June 30, 2014. Status: Rectified (June 12, 2014).
May 14, 2014 · Complaint Investigation
Non-compliant
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued March 24, 2014. Fix by June 30, 2014. Status: Rectified (July 22, 2014).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 24, 2014. Fix by June 30, 2014. Status: Rectified (November 6, 2015).
- Medication Assistance or Reminders — Self administration, secure storage, training, and error reporting
  Evidence required of written processes for medication assistance and medication reminders including
  Issued May 14, 2014. Fix by May 31, 2014. Status: Rectified (May 27, 2014).
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued March 24, 2014. Fix by June 30, 2014. Status: Rectified (July 22, 2014).
May 1, 2014 · Inspection
Non-compliant
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued March 24, 2014. Fix by May 31, 2014. Status: Rectified (July 22, 2014).
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued March 24, 2014. Fix by May 31, 2014. Status: Rectified (July 22, 2014).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 24, 2014. Fix by May 31, 2014. Status: Rectified (November 6, 2015).
April 17, 2014 · Inspection
Non-compliant
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued March 24, 2014. Fix by May 31, 2014. Status: Rectified (July 22, 2014).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 24, 2014. Fix by May 31, 2014. Status: Rectified (November 6, 2015).
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued March 24, 2014. Fix by May 31, 2014. Status: Rectified (July 22, 2014).
April 1, 2014 · Complaint Investigation
Non-compliant
- Cleaning Requirements — Clean and comfortable environment
  Evidence required of a clean and comfortable environment.
  Issued March 24, 2014. Fix by April 30, 2014. Status: Rectified (April 17, 2014).
- Bedding — Quality and regularly scheduled bedding and towel changes
  Evidence required that bedding is in good condition and changed on a regularly scheduled basis.
  Issued March 24, 2014. Fix by April 30, 2014. Status: Rectified (April 17, 2014).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 24, 2014. Fix by April 30, 2014. Status: Rectified (November 6, 2015).
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued March 24, 2014. Fix by April 30, 2014. Status: Rectified (July 22, 2014).
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued March 24, 2014. Fix by April 30, 2014. Status: Rectified (July 22, 2014).
March 24, 2014 · Complaint Investigation
Non-compliant
- Cleaning Requirements — Clean and comfortable environment
  Evidence required of a clean and comfortable environment.
  Issued March 24, 2014. Fix by April 30, 2014. Status: Rectified (April 17, 2014).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued March 24, 2014. Fix by April 30, 2014. Status: Rectified (November 6, 2015).
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued March 24, 2014. Fix by April 30, 2014. Status: Rectified (July 22, 2014).
- Bedding — Quality and regularly scheduled bedding and towel changes
  Evidence required that bedding is in good condition and changed on a regularly scheduled basis.
  Issued March 24, 2014. Fix by April 30, 2014. Status: Rectified (April 17, 2014).
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued March 24, 2014. Fix by April 30, 2014. Status: Rectified (July 22, 2014).
September 24, 2013 · Inspection
Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.?
How does the home meet: Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.?
How does the home meet: Medication Management — Policies and procedures in Medication Management are documented and implemented.?
How does the home meet: Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Documented bathing preference in Care Plan.?
How does the home meet: Staff Training — Documented compliance to training.?
How does the home meet: Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Golden Hills LodgeThree Hills · 84 units	Lodge	under 1 km	67%2 of 3 visits
Three Hills Health CentreThree Hills · 23 units	Long-term care (Type A)	under 1 km	100%2 of 2 visits
St. Mary's Health Care CentreTrochu · 28 units	Long-term care (Type A)	15 km	67%4 of 6 visits
Linden LodgeLinden · 79 units	Assisted living	19 km	0%0 of 2 visits
Westview Care CommunityLinden · 37 units	Long-term care (Type A)	19 km	50%3 of 6 visits
Bankview ResidenceDrumheller · 5 units	Group home	47 km	100%1 of 1 visit

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.