Long-term care (Type A)

Allen Gray Continuing Care

Mill Woods Town Centre, Edmonton, Alberta. Operated by The Gray House Guild.

Visits since 2023: 8; 6 of 8 visits
Non-compliant visits since 2023: 6; 75% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Dec 2025; Compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type A
Subtype: —
Units: 156
City: Edmonton
District: Mill Woods and Meadows · Mill Woods Town Centre
Address: 5005 28 Avenue, Edmonton, Alberta, T6L7G1
Record source: ASTRAL (as the file gives it)
First and last visit on record: May 2013 to Dec 2025

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

December 1, 2025 · Complaint Investigation
Compliant
October 6, 2025 · CCHSS Inspection
Non-compliant
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Continuity of Health Care — Documented emergency preparedness, pandemic and contingency plan.
  An operator must establish, implement, and maintain documented emergency preparedness, pandemic, and
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Staff Training — Documented compliance to training.
  An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Restraint Management and Secure Spaces — Secure Space usage is documented in Client's chart and Care Plan.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Health Care Providers — Policies and procedures regarding criminal record checks for Staff and volunteers.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Assistive Equipment, Technology And Medical/Surgical Supplies — Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client and/or Client's legal representative participate in the development and review of Care Plan.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Continuity of Health Care — Emergency preparedness, pandemic, contingency plans mitigate risks, are reviewed and communicated.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Palliative Care and End-of-Life Care — Client is informed of palliative care and end-of-life care.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Quality Improvement Reporting — Policies and procedures for reportable incidents are documented and implemented.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Standardized Assessment and Person-Centred Care Planning — Changes in Care Plans are documented and communicated.
  An operator must ensure that any change to a client's care plan is documented and communicated to th
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Quality Improvement Reporting — Policies and procedures for tracking incidents and near-misses are documented and implemented.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Life Enrichment Services — Qualifications of Life Enrichment personnel
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued October 6, 2025. Fix by January 2, 2026. Status: Rectified (October 6, 2025).
May 21, 2025 · Complaint Investigation
Non-compliant
- Information Respecting the Accommodation — Terms of residential services agreement
  Evidence required that residential service agreements include the services provided, rates charged,
  Issued April 10, 2025. Fix by May 31, 2025. Status: Rectified (April 10, 2025).
- Safeguarding of Resident Property — Communication of policy for safeguarding of resident property
  Evidence required that the written policy for safeguarding of resident property has been communicate
  Issued April 10, 2025. Fix by May 31, 2025. Status: Rectified (April 10, 2025).
- Continuation of Services — Practicability, communication, and review of plans
  Evidence required that the continuation of services plan is practical, identifies relevant supports,
  Issued April 10, 2025. Fix by May 31, 2025. Status: Rectified (April 10, 2025).
- Safeguarding of Resident Property — Written processes for safeguarding property
  Evidence required of a maintained, implemented and written policy for the safeguarding of resident p
  Issued April 10, 2025. Fix by May 31, 2025. Status: Rectified (April 10, 2025).
April 10, 2025 · Inspection
Non-compliant
- Safeguarding of Resident Property — Communication of policy for safeguarding of resident property
  Evidence required that the written policy for safeguarding of resident property has been communicate
  Issued April 10, 2025. Fix by May 31, 2025. Status: Rectified (April 10, 2025).
- Safeguarding of Resident Property — Written processes for safeguarding property
  Evidence required of a maintained, implemented and written policy for the safeguarding of resident p
  Issued April 10, 2025. Fix by May 31, 2025. Status: Rectified (April 10, 2025).
- Continuation of Services — Practicability, communication, and review of plans
  Evidence required that the continuation of services plan is practical, identifies relevant supports,
  Issued April 10, 2025. Fix by May 31, 2025. Status: Rectified (April 10, 2025).
- Information Respecting the Accommodation — Terms of residential services agreement
  Evidence required that residential service agreements include the services provided, rates charged,
  Issued April 10, 2025. Fix by May 31, 2025. Status: Rectified (April 10, 2025).
- Continuation of Services — Practicability, communication and review of plans
  Evidence required that the continuation of services plan is communicated and made available to resid
  Issued April 10, 2025. Fix by May 31, 2025. Status: Rectified (April 10, 2025).
September 12, 2024 · Complaint Investigation
Non-compliant
- Social or Leisure Activities — Communication of activities
  Evidence required showing how information on social and leisure activities is communicated to reside
  Issued September 12, 2024. Fix by October 31, 2024. Status: Rectified (October 24, 2024).
April 3, 2023 · CCHSS Investigation
Non-compliant
- Nutrition and Hydration Management — Client nutrition and hydration assessment completed, when concerns are identified.
  Where concerns regarding a client's nutrition and hydration needs are identified by health care prov
  Issued April 3, 2023. Fix by June 30, 2023. Status: Rectified (July 12, 2023).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued April 3, 2023. Fix by June 30, 2023. Status: Rectified (July 12, 2023).
- Assistive Equipment, Technology and Medical/Surgical Supplies — Provided with/referred to Assistive Equipment, Technology and Medical/Surgical Supplies.
  Issued April 3, 2023. Fix by June 30, 2023. Status: Rectified (May 18, 2023).
- Restraint Management — Policies and procedures regarding Restraint use are documented and implemented.
  Issued April 3, 2023. Fix by June 30, 2023. Status: Rectified (February 9, 2024).
- Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.
  Issued April 3, 2023. Fix by June 30, 2023. Status: Rectified (May 24, 2023).
- Restraint Management — Documentation for restraint use.
  Issued April 3, 2023. Fix by June 30, 2023. Status: Rectified (February 9, 2024).
- Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.
  Issued April 3, 2023. Fix by June 30, 2023. Status: Rectified (February 9, 2024).
- Staff Training — Documented compliance to training.
  An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
  Issued April 3, 2023. Fix by June 30, 2023. Status: Rectified (July 12, 2023).
- Restraint Management — Restraint use is reviewed by the Interdisciplinary Team.
  Operator must ensure that when a restraint is used, it is reviewed by the Interdisciplinary Team on
  Issued April 3, 2023. Fix by June 30, 2023. Status: Rectified (February 9, 2024).
April 3, 2023 · CCHSS Audit
Non-compliant
- Continuity of Health Care — Emergency preparedness, pandemic, contingency plans mitigate risks, are reviewed and communicated.
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (May 18, 2023).
- Restraint Management — Policies and procedures regarding Restraint use are documented and implemented.
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (February 9, 2024).
- Staff Training — Training materials are current.
  An operator must ensure that training materials are current in relation to the legislation, regulati
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (July 12, 2023).
- Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (May 24, 2023).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (February 9, 2024).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (July 12, 2023).
- Infection Prevention and Control (IPC) — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (July 12, 2023).
- Oral Care Assistance and Bathing Frequency — Documented bathing preference in Care Plan.
  A client's preference for method and frequency of bathing must be documented in the client's care pl
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (July 12, 2023).
- Palliative and End-Of-Life Care — Palliative and End-of-Life care documentation in Care Plan.
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (May 18, 2023).
- Standardized Assessment and Person-Centred Care Planning — Changes in Care Plans are documented and communicated.
  An operator must ensure that any change to a client's care plan is documented and communicated to th
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (May 18, 2023).
- Restraint Management — Restraint use is reviewed by the Interdisciplinary Team.
  Operator must ensure that when a restraint is used, it is reviewed by the Interdisciplinary Team on
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (February 9, 2024).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (February 9, 2024).
- Assistive Equipment, Technology and Medical/Surgical Supplies — Provided with/referred to Assistive Equipment, Technology and Medical/Surgical Supplies.
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (May 18, 2023).
- Staff Training — Documented compliance to training.
  An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (July 12, 2023).
- Staff Training — Policies and procedures for Staff training are documented and implemented.
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (July 12, 2023).
- Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (February 9, 2024).
- Nutrition and Hydration Management — Client nutrition and hydration assessment completed, when concerns are identified.
  Where concerns regarding a client's nutrition and hydration needs are identified by health care prov
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (July 12, 2023).
- Restraint Management — Documentation for restraint use.
  Issued April 3, 2023. Fix by June 22, 2023. Status: Rectified (February 9, 2024).
February 7, 2023 · Inspection
Compliant
April 11, 2022 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued April 11, 2022. Fix by April 13, 2022. Status: Rectified (April 19, 2022).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued April 11, 2022. Fix by April 19, 2022. Status: Rectified (April 19, 2022).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
  Issued April 11, 2022. Fix by April 13, 2022. Status: Rectified (April 14, 2022).
January 24, 2022 · Quality Monitoring Visit
Compliant
January 28, 2021 · Quality Monitoring Visit
Compliant
October 21, 2020 · CMOH Inspection
Compliant
June 4, 2020 · Quality Monitoring Visit
Compliant
April 21, 2020 · CMOH Inspection
Compliant
April 1, 2020 · Consultation
Not assessed (consultation)
October 29, 2019 · CCHSS Audit
Non-compliant
- CCHSS standard 19.2
  Policies and procedures for tracking incidents and near-misses are documented and implemented.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 1.2
  The care plan reflects the findings of the assessment and is kept up to date.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 1.4
  Medical Status assessments are documented.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 5.3
  Palliative and End-of-Life care documentation in Care Plan.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 6.1
  Provided with/referred to Assistive Equipment, Technology and Medical/Surgical Supplies.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 6.3
  Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 9.2
  Policies and procedures for Staff training are documented and implemented.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 9.3
  Policies and procedures for Staff training are documented and implemented.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 10.1
  Managed risk agreements are documented and implemented.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 14.1
  Oral care assistance and bathing frequency policies and procedures are implemented.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 15.1
  Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 16.1
  Policies and procedures regarding Restraint use are documented and implemented.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 16.3
  Documentation for restraint use.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 16.4
  Policies and procedures for Secure Spaces are documented and implemented.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 16.5
  Secure Space usage is documented and reviewed by the Interdisciplinary Team.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 16.6
  Secure Space usage is documented in Client's chart and Care Plan.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 17.2
  Emergency preparedness, pandemic, contingency plans mitigate risks, are reviewed and communicated.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
- CCHSS standard 18.1
  Policy and procedure for responding to concerns about the Health Care provided.
  Issued October 29, 2019. Status: Resolved (February 20, 2020).
June 11, 2019 · Inspection
Non-compliant
- Establishment of a Resident and Family Council — Meeting Every 6 Months to Inform Residents
  Provide evidence that a meeting has been convened to inform residents, their families and persons of
  Issued June 11, 2019. Fix by June 30, 2019. Status: Rectified (July 3, 2019).
June 11, 2019 · Inspection
Compliant
June 10, 2019 · Inspection
Non-compliant
- Establishment of a Resident and Family Council — Meeting Every 6 Months to Inform Residents
  Provide evidence that a meeting has been convened to inform residents, their families and persons of
  Issued June 10, 2019. Fix by June 30, 2019. Status: Rectified (July 3, 2019).
June 10, 2019 · Inspection
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued June 10, 2019. Fix by June 30, 2019. Status: Rectified (July 3, 2019).
June 14, 2018 · Inspection
Non-compliant
- Duties of an Operator — Designate a Facility Representative
  Provide evidence that a person has been designated in writing as facility_x000D_ representatives for the
  Issued June 14, 2018. Fix by August 31, 2018. Status: Rectified (August 24, 2018).
- Duties of an Operator — Provide Copies of Process to Address Requests and Concerns
  Provide evidence that copies of the written process established under clause 5(f) are_x000D_ provided to
  Issued June 14, 2018. Fix by August 31, 2018. Status: Rectified (August 24, 2018).
- Duties of an Operator — Establish a Written Process for Addressing Concerns
  Provide evidence that a written process is established for addressing requests and_x000D_ concerns of th
  Issued June 14, 2018. Fix by August 31, 2018. Status: Rectified (August 24, 2018).
- Duties of an Operator — Establish a Written Process for Addressing Concerns
  Provide evidence that a written process is established for addressing requests and_x000D_ concerns of th
  Issued June 14, 2018. Fix by August 31, 2018. Status: Rectified (August 24, 2018).
- Duties of an Operator — Provide Copies of Process to Address Requests and Concerns
  Provide evidence that copies of the written process established under clause 5(f) are_x000D_ provided to
  Issued June 14, 2018. Fix by August 31, 2018. Status: Rectified (August 24, 2018).
- Duties of an Operator — Designate a Facility Representative
  Provide evidence that a person has been designated in writing as facility_x000D_ representatives for the
  Issued June 14, 2018. Fix by August 31, 2018. Status: Rectified (August 24, 2018).
June 14, 2018 · Inspection
Compliant
June 2, 2017 · Inspection
Non-compliant
- Residents Personal Affairs — Communication of processes
  Evidence required that the policies on involvement in residents' personal affairs have been communic
  Issued June 2, 2017. Fix by July 31, 2017. Status: Rectified (July 17, 2017).
June 17, 2016 · Inspection
Compliant
June 16, 2016 · Inspection
Compliant
December 8, 2015 · Inspection
Compliant
June 11, 2015 · Inspection
Compliant
December 8, 2014 · Inspection
Compliant
June 12, 2014 · Inspection
Compliant
May 1, 2014 · Complaint Investigation
Compliant
December 16, 2013 · Inspection
Non-compliant
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued December 16, 2013. Fix by January 31, 2014. Status: Rectified (January 23, 2014).
- Information Respecting the Supportive Living Accommodation — Accommodation information provision
  Evidence required that the information is made available regarding:
  Issued December 16, 2013. Fix by January 31, 2014. Status: Rectified (January 17, 2014).
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued December 16, 2013. Fix by December 31, 2014. Status: Rectified (January 23, 2014).
- Water Temperature — Training, maintenance and risk mitigation to ensure safe water temperatures
  Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
  Issued December 16, 2013. Fix by February 28, 2014. Status: Rectified (January 23, 2014).
June 20, 2013 · Inspection
Compliant
May 23, 2013 · Complaint Investigation
Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.?
How does the home meet: Continuity of Health Care — Documented emergency preparedness, pandemic and contingency plan.?
How does the home meet: Staff Training — Documented compliance to training.?
How does the home meet: Restraint Management and Secure Spaces — Secure Space usage is documented in Client's chart and Care Plan.?
How does the home meet: Health Care Providers — Policies and procedures regarding criminal record checks for Staff and volunteers.?
How does the home meet: Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Millwoods Shepherd's Care CentreTawa, Edmonton · 147 units	Long-term care (Type A)	under 1 km	67%2 of 3 visits
Shepherd's GardensTawa, Edmonton · 45 units	Type B (designated supportive living)	under 1 km	100%3 of 3 visits
Mirkacare Services INCBisset, Edmonton · 6 units	Type B (designated supportive living)	1.0 km	100%2 of 2 visits
Mirkacare Services INC.Bisset, Edmonton · 6 units	Group home	1.0 km	100%1 of 1 visit
Residential and Support Services - MillhurstMeyokumin, Edmonton · 6 units	Group home	1.0 km	0%0 of 1 visit
Residential and Support Services - WoodvaleHillview, Edmonton · 7 units	Group home	1.0 km	0%0 of 1 visit

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.