Lodge

Whispering Pines Lodge

Grande Cache, Alberta. Operated by The Evergreens Foundation.

Visits since 2023: 4; 3 of 4 visits
Non-compliant visits since 2023: 3; 75% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Nov 2025; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Supportive Living Accommodation
Subtype: Lodge
Units: 18
City: Grande Cache
Address: 10210 Shand Avenue, PO Box 9000, Grande Cache, Alberta, T0E0Y0
Record source: ASTRAL (as the file gives it)
First and last visit on record: May 2013 to Nov 2025

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

November 4, 2025 · Inspection
Non-compliant
- Concerns and Complaints — Written processes for managing concerns and complaints
  Evidence required of communication of the written process to residents, their representatives, visit
  Issued November 4, 2025. Fix by December 8, 2025. Status: Rectified (November 4, 2025).
- Concerns and Complaints — Written processes for managing concerns and complaints
  Evidence required of communication of the written process to residents, their representatives, visit
  Issued November 4, 2025. Fix by December 8, 2025. Status: Rectified (November 4, 2025).
July 30, 2025 · CCHSS Inspection
Non-compliant
- Staff Training — Policies and procedures for Staff training are documented and implemented.
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
- Risk Management — Managed risk agreements are documented and implemented.
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
- Risk Management — Clients understand their choice to live at risk.
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
- Palliative Care and End-of-Life Care — Documented policies and procedures for Palliative and End-of-Life Care.
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
- Safe Bath and Shower Water Temperature — Policies and procedures for water supply system and temperature checks
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
- Continuity of Health Care — Emergency preparedness, pandemic, contingency plans mitigate risks, are reviewed and communicated.
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
- Infection Prevention and Control — Staff have access to Infection Prevention and Control (IPC) equipment.
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
- Quality Improvement Reporting — Reporting reportable incidents.
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
- Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.
  Issued July 30, 2025. Fix by October 22, 2025. Status: Rectified (July 30, 2025).
September 20, 2024 · Complaint Investigation
Compliant
January 10, 2023 · Inspection
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued January 10, 2023. Fix by April 30, 2023. Status: Rectified (April 21, 2023).
September 28, 2022 · CCHSS Audit
Non-compliant
- CCHSS standard 1.7
  Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued September 28, 2022. Status: Resolved (February 3, 2023).
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued September 28, 2022. Status: Resolved (February 3, 2023).
- CCHSS standard 5.3
  Palliative and End-of-Life care documentation in Care Plan.
  Issued September 28, 2022. Status: Resolved (February 3, 2023).
- CCHSS standard 6.3
  Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.
  Issued September 28, 2022. Status: Resolved (February 3, 2023).
- CCHSS standard 10.1
  Managed risk agreements are documented and implemented.
  Issued September 28, 2022. Status: Resolved (February 3, 2023).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued September 28, 2022. Status: Resolved (February 3, 2023).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued September 28, 2022. Status: Resolved (February 3, 2023).
- CCHSS standard 15.1
  Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued September 28, 2022. Status: Resolved (February 3, 2023).
- CCHSS standard 16.3
  Documentation for restraint use.
  Issued September 28, 2022. Status: Resolved (February 3, 2023).
- CCHSS standard 17.2
  Emergency preparedness, pandemic, contingency plans mitigate risks, are reviewed and communicated.
  Issued September 28, 2022. Status: Resolved (February 3, 2023).
May 14, 2021 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
  Issued May 14, 2021. Fix by May 31, 2021. Status: Rectified (June 4, 2021).
May 14, 2021 · Inspection
Non-compliant
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued May 14, 2021. Fix by June 30, 2021. Status: Rectified (July 12, 2021).
April 28, 2020 · Quality Monitoring Visit
Compliant
April 9, 2020 · Consultation
Not assessed (consultation)
May 8, 2019 · Inspection
Compliant
May 8, 2019 · Inspection
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued May 8, 2019. Fix by June 30, 2019. Status: Rectified (June 3, 2019).
May 3, 2018 · Inspection
Compliant
May 10, 2017 · Inspection
Compliant
March 27, 2017 · CCHSS Audit
Compliant
May 11, 2016 · Inspection
Compliant
May 13, 2015 · Inspection
Non-compliant
- Residents Personal Affairs — Communication of processes
  Evidence required that the policies on involvement in residents' personal affairs have been communic
  Issued May 13, 2015. Fix by July 31, 2015. Status: Rectified (July 6, 2015).
- Menu Requirements — Resident consultation on meal times
  Evidence required that residents are consulted, every 6 months at minimum, regarding meal times and
  Issued May 13, 2015. Fix by June 30, 2015. Status: Rectified (June 19, 2015).
- Nutritional Requirements — Menu approved by qualified professional
  Evidence required that the menu is reviewed and approved by a Registered Dietician or a Food & N
  Issued May 13, 2015. Fix by June 30, 2015. Status: Rectified (June 19, 2015).
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued May 13, 2015. Fix by June 30, 2015. Status: Rectified (June 19, 2015).
- Information Respecting the Supportive Living Accommodation — Accommodation information provision
  Evidence required that the information is made available regarding:
  Issued May 13, 2015. Fix by July 31, 2015. Status: Rectified (July 6, 2015).
- Contracted Services — Minimum contract requirements
  Please ensure that contracts include a provision that addresses the handling of personal information
  Issued May 13, 2015. Fix by June 30, 2015. Status: Rectified (June 19, 2015).
- Criminal Record Checks — Completion of criminal record checks
  <p>Evidence required that each employee, volunteer and service provider who provide services directl
  Issued May 13, 2015. Fix by June 30, 2015. Status: Rectified (May 19, 2015).
- Menu Requirements — Record of meals served
  Evidence required of meals served and substitutions made.
  Issued May 13, 2015. Fix by June 30, 2015. Status: Rectified (June 19, 2015).
- Residents Personal Affairs — Requirements for written processes
  Evidence required of written policies that address the accepting of gifts and the involvement of emp
  Issued May 13, 2015. Fix by June 30, 2015. Status: Rectified (June 19, 2015).
- Water Temperature — Therapeutic tub temperature checks
  Evidence required of the testing of the temperature of the hottest flowing water from each therapeut
  Issued May 13, 2015. Fix by July 31, 2015. Status: Rectified (July 6, 2015).
May 1, 2014 · Inspection
Compliant
May 1, 2013 · Inspection
Non-compliant
- Water Temperature — Qualifications of water system personnel
  Evidence required that personnel are sufficiently knowledgeable in the operation of water gauges, mi
  Issued May 1, 2013. Fix by May 31, 2014. Status: Rectified (May 21, 2013).
- Water Temperature — Therapeutic tub temperature checks
  Evidence required of the testing of the temperature of the hottest flowing water from each therapeut
  Issued May 1, 2013. Fix by May 31, 2014. Status: Rectified (May 21, 2013).
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued May 1, 2013. Fix by May 31, 2014. Status: Rectified (May 21, 2013).
- Water Temperature — Training, maintenance and risk mitigation to ensure safe water temperatures
  Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
  Issued May 1, 2013. Fix by May 31, 2014. Status: Rectified (May 21, 2013).

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Concerns and Complaints — Written processes for managing concerns and complaints?
How does the home meet: Staff Training — Policies and procedures for Staff training are documented and implemented.?
How does the home meet: Risk Management — Managed risk agreements are documented and implemented.?
How does the home meet: Risk Management — Clients understand their choice to live at risk.?
How does the home meet: Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.?
How does the home meet: Palliative Care and End-of-Life Care — Documented policies and procedures for Palliative and End-of-Life Care.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Kikinow Elders LodgeGrand Cache · 14 units	Lodge	under 1 km	0%0 of 1 visit
Grande Cache Community Health ComplexGrande Cache · 4 units	Long-term care (Type A)	under 1 km	100%2 of 2 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.