Type B (designated supportive living)

Riverbend Retirement Residence

Falconer Heights, Edmonton, Alberta. Operated by Wc Operating (Alberta-1) LP.

Visits since 2023: 5; 4 of 5 visits
Non-compliant visits since 2023: 4; 80% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Dec 2025; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type B
Subtype: —
Units: 43
City: Edmonton
District: Whitemud · Falconer Heights
Address: 103 Rabbit Hill Court NW, Edmonton, Alberta, T6R2V3
Record source: ASTRAL (as the file gives it)
First and last visit on record: Feb 2020 to Dec 2025

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

December 16, 2025 · CCHSS Inspection
Non-compliant
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Staff Training — Policies and procedures for Staff training are documented and implemented.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Client Access to Information — Personal Directives, Power of Attorney, guardian/trusteeship or Advance Care Planning information.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Act and Regulation Requirements — Director of Care
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Palliative Care and End-of-Life Care — Documented policies and procedures for Palliative and End-of-Life Care.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Assistive Equipment, Technology And Medical/Surgical Supplies — Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Restraint Management and Secure Spaces — Policies and procedures for Secure Spaces are documented and implemented.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Quality Improvement Reporting — Policies and procedures for tracking incidents and near-misses are documented and implemented.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Act and Regulation Requirements — Staff Educator
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Life Enrichment Services — Qualifications of Life Enrichment personnel
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Concerns Resolution on Health Care — Policy and procedure for responding to concerns about the Health Care provided.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued December 16, 2025. Fix by March 10, 2026. Status: Rectified (December 16, 2025).
October 9, 2024 · Inspection
Non-compliant
- Resident Safety and Security — Suitability, maintenance and inspection of emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued October 9, 2024. Fix by November 30, 2024. Status: Rectified (October 9, 2024).
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued October 9, 2024. Fix by November 30, 2024. Status: Rectified (October 9, 2024).
October 9, 2024 · Complaint Investigation
Compliant
March 26, 2024 · Inspection
Non-compliant
- Privacy and Personal Information — Protection of information and privacy
  Evidence required that the privacy and personal information of residents are protected.
  Issued March 26, 2024. Fix by April 30, 2024. Status: Rectified (March 26, 2024).
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued March 26, 2024. Fix by April 30, 2024. Status: Rectified (April 26, 2024).
January 17, 2023 · CCHSS Audit
Non-compliant
- CCHSS standard 1.2
  The care plan reflects the findings of the assessment and is kept up to date.
  Issued January 17, 2023. Status: Resolved (April 27, 2023).
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued January 17, 2023. Status: Resolved (April 27, 2023).
- CCHSS standard 5.3
  Palliative and End-of-Life care documentation in Care Plan.
  Issued January 17, 2023. Status: Resolved (April 27, 2023).
- CCHSS standard 10.1
  Managed risk agreements are documented and implemented.
  Issued January 17, 2023. Status: Resolved (April 27, 2023).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued January 17, 2023. Status: Resolved (April 27, 2023).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued January 17, 2023. Status: Resolved (April 27, 2023).
May 9, 2022 · Quality Monitoring Visit
Compliant
March 24, 2022 · Quality Monitoring Visit
Non-compliant
- standard not recorded in the file
  Issued March 24, 2022. Status: Resolved (May 9, 2022).
November 23, 2021 · Quality Monitoring Visit
Compliant
October 7, 2021 · Quality Monitoring Visit
Non-compliant
- standard not recorded in the file
  Issued October 7, 2021. Status: Resolved (November 23, 2021).
August 26, 2021 · Quality Monitoring Visit
Non-compliant
- standard not recorded in the file
  Issued August 26, 2021. Status: Resolved (November 23, 2021).
January 26, 2021 · Quality Monitoring Visit
Compliant
August 4, 2020 · Quality Monitoring Visit
Compliant
June 10, 2020 · Quality Monitoring Visit
Compliant
February 20, 2020 · CCHSS Audit
Non-compliant
- CCHSS standard 5.1
  Documented policies and procedures for Palliative and End-of-Life Care.
  Issued February 20, 2020. Status: Resolved (September 17, 2021).
- CCHSS standard 8.1
  Policies and procedures regarding criminal record checks for staff and volunteers.
  Issued February 20, 2020. Status: Resolved (September 17, 2021).
- CCHSS standard 9.2
  Policies and procedures for Staff training are documented and implemented.
  Issued February 20, 2020. Status: Resolved (September 17, 2021).
- CCHSS standard 9.3
  Policies and procedures for Staff training are documented and implemented.
  Issued February 20, 2020. Status: Resolved (September 17, 2021).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued February 20, 2020. Status: Resolved (September 17, 2021).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued February 20, 2020. Status: Resolved (September 17, 2021).
- CCHSS standard 15.1
  Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued February 20, 2020. Status: Resolved (September 17, 2021).
- CCHSS standard 16.4
  Policies and procedures for Secure Spaces are documented and implemented.
  Issued February 20, 2020. Status: Resolved (September 17, 2021).
- CCHSS standard 17.2
  Emergency preparedness, pandemic, contingency plans mitigate risks, are reviewed and communicated.
  Issued February 20, 2020. Status: Resolved (September 17, 2021).

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Restraint Management and Secure Spaces — Documentation for restraint use.?
How does the home meet: Staff Training — Policies and procedures for Staff training are documented and implemented.?
How does the home meet: Client Access to Information — Personal Directives, Power of Attorney, guardian/trusteeship or Advance Care Planning information.?
How does the home meet: Act and Regulation Requirements — Director of Care?
How does the home meet: Palliative Care and End-of-Life Care — Documented policies and procedures for Palliative and End-of-Life Care.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Devonshire Care CentreBulyea Heights, Edmonton · 156 units	Long-term care (Type A)	1.2 km	83%5 of 6 visits
Leecaring Communities - Holsome PlaceEdmonton · 138 units	Long-term care (Type A)	1.3 km	80%4 of 5 visits
Hope Cottage LTD. - Residence #4Leger, Edmonton · 6 units	Type B (designated supportive living)	2.3 km	100%1 of 1 visit
Devonshire Manor LTD.Terwillegar Towne, Edmonton · 59 units	Type B (designated supportive living)	3.0 km	75%3 of 4 visits
Hope Cottage INC. - Residence #6Magrath Heights, Edmonton · 6 units	Type B (designated supportive living)	3.4 km	100%1 of 1 visit
Cameron Heights By ExquisicareDonsdale, Edmonton · 10 units	Assisted living	3.5 km	100%2 of 2 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.