River House

1. November 27, 2025 · Inspection

   Non-compliant

   • Concerns and Complaints — Written processes for managing concerns and complaints

     Evidence required of communication of the written process to residents, their representatives, visit

     Issued November 27, 2025. Fix by May 31, 2026. Status: Rectified (May 13, 2026).

   • Safeguarding of Resident Property — Written policy for safeguarding personal possessions

     Evidence required of a maintained, implemented and written policy for the safeguarding of resident p

     Issued November 27, 2025. Fix by May 31, 2026. Status: Rectified (May 13, 2026).

   • Maintenance Requirements — Preventative and corrective maintenance

     Evidence required of a scheduled preventative maintenance and repair program.

     Issued November 27, 2025. Fix by May 31, 2026. Status: Rectified (May 13, 2026).

2. August 25, 2022 · Inspection

   Non-compliant

   • Maintenance Requirements — Accommodation is maintained

     Evidence required that the accommodation, equipment and furnishings are well maintained and in good

     Issued August 25, 2022. Fix by January 31, 2023. Status: Rectified (January 25, 2023).

3. March 30, 2020 · Consultation

   Not assessed (consultation)

4. August 22, 2019 · Inspection

   Compliant

5. August 22, 2019 · Inspection

   Compliant

6. August 21, 2018 · Inspection

   Compliant

7. August 21, 2018 · Inspection

   Compliant

8. August 2, 2017 · Inspection

   Compliant

9. August 10, 2016 · Inspection

   Compliant

10. February 18, 2016 · Inspection

    Compliant

11. August 5, 2015 · Inspection

    Non-compliant

    • Residents Personal Affairs — Communication of processes

      Evidence required that the policies on involvement in residents' personal affairs have been communic

      Issued August 5, 2015. Fix by October 31, 2015. Status: Rectified (October 21, 2015).

    • Water Temperature — Safe water temperatures

      Evidence required that the hottest water temperature flowing out of the faucets in resident areas do

      Issued August 5, 2015. Fix by October 31, 2015. Status: Rectified (August 7, 2015).

    • Continuation of Services — Contingency plans

      Evidence required that the continuation of services plan includes provisions for loss of utilities,

      Issued August 5, 2015. Fix by October 31, 2015. Status: Rectified (October 21, 2015).

    • Cleaning Requirements — Cleaning procedures

      Evidence required of written cleaning procedures.

      Issued August 5, 2015. Fix by October 31, 2015. Status: Rectified (October 21, 2015).

    • Water Temperature — Training, maintenance and risk mitigation to ensure safe water temperatures

      Evidence required that regularly scheduled checks are in place to ensure that safe water temperature

      Issued August 5, 2015. Fix by October 31, 2015. Status: Rectified (October 21, 2015).

    • Information Respecting the Supportive Living Accommodation — Terms of residential services agreement

      Evidence required that residential service agreements include the services provided, rates charged,

      Issued August 5, 2015. Fix by October 31, 2015. Status: Rectified (October 21, 2015).

    • Continuation of Services — Practicability, communication and review of plans

      Evidence required that the continuation of services plan is communicated and made available to resid

      Issued August 5, 2015. Fix by October 31, 2015. Status: Rectified (October 21, 2015).

12. November 14, 2014 · Inspection

    Non-compliant

    • Continuation of Services — Practicability, communication and review of plans

      Evidence required that the continuation of services plan is communicated and made available to resid

      Issued November 14, 2014. Fix by June 30, 2015. Status: Rectified (June 17, 2015).

    • Menu Requirements — Menu substitutions communicated and made from same food group

      Evidence required of the menu substitutions showing that the substitutions are from within the same

      Issued November 14, 2014. Fix by June 30, 2015. Status: Rectified (June 17, 2015).

    • Nutritional Requirements — Quality and quantity of food, communication of menu/times

      Evidence required that residents are aware of the times that meals, fluids and snacks are served, an

      Issued November 14, 2014. Fix by June 30, 2015. Status: Rectified (June 17, 2015).

    • Menu Requirements — Resident feedback into meals, fluids and snacks

      Evidence required of obtaining residents' opinions and feedback regarding the meals, fluids and snac

      Issued November 14, 2014. Fix by August 31, 2015. Status: Rectified (August 7, 2015).

    • Safety Requirements — Accommodation in safe condition

      Evidence required that the accommodation and grounds are safe and free of hazards.

      Issued November 14, 2014. Fix by April 30, 2015. Status: Rectified (April 20, 2015).

    • Information Respecting the Supportive Living Accommodation — Accommodation information provision

      Evidence required that the information is made available regarding:

      Issued November 14, 2014. Fix by April 30, 2015. Status: Rectified (April 27, 2015).

    • Water Temperature — Safe water temperatures

      Evidence required that the hottest water temperature flowing out of the faucets in resident areas do

      Issued November 14, 2014. Fix by June 30, 2015. Status: Rectified (June 17, 2015).

    • Cleaning Requirements — Regularly scheduled cleaning of all areas

      Evidence required that the accommodation is cleaned on a regularly scheduled basis.

      Issued November 14, 2014. Fix by August 31, 2015. Status: Rectified (August 7, 2015).

    • Social or Leisure Activities — Resident needs, feedback and opinions considered

      Evidence required that residents' opinions have been considered in the planning of social or leisure

      Issued November 14, 2014. Fix by August 31, 2015. Status: Rectified (August 7, 2015).

    • Menu Requirements — Resident consultation on meal times

      Evidence required that residents are consulted, every 6 months at minimum, regarding meal times and

      Issued November 14, 2014. Fix by August 31, 2015. Status: Rectified (August 7, 2015).

13. May 8, 2014 · Inspection

    Compliant

14. November 13, 2013 · Inspection

    Non-compliant

    • Maintenance Requirements — Accommodation is maintained

      Evidence required that the accommodation, equipment and furnishings are well maintained and in good

      Issued November 13, 2013. Fix by November 30, 2014. Status: Rectified (May 8, 2014).

• How does the home meet: Concerns and Complaints — Written processes for managing concerns and complaints?
• How does the home meet: Safeguarding of Resident Property — Written policy for safeguarding personal possessions?
• How does the home meet: Maintenance Requirements — Preventative and corrective maintenance?
• How does the home meet: Maintenance Requirements — Accommodation is maintained?
• How does the home meet: Residents Personal Affairs — Communication of processes?
• How does the home meet: Water Temperature — Safe water temperatures?

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