Long-term care (Type A)

Gene Zwozdesky Centre at Norwood

Spruce Avenue, Edmonton, Alberta. Operated by Capital Care Group INC..

Visits since 2023: 6; 5 of 6 visits
Non-compliant visits since 2023: 5; 83% of visits
Open non-compliances: 0; issued, in progress or ongoing
Last assessed visit: Mar 2026; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type A
Subtype: —
Units: 114
City: Edmonton
District: North Central · Spruce Avenue
Address: 10508 111 Avenue, Edmonton, Alberta, T5G0B9
Record source: ASTRAL (as the file gives it)
First and last visit on record: Nov 2023 to Mar 2026

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

March 19, 2026 · Inspection
Non-compliant
- Water Temperature — Therapeutic tub temperature checks
  Evidence required of the testing of the temperature of the hottest flowing water from each therapeut
  Issued March 19, 2026. Fix by May 31, 2026. Status: Rectified (May 29, 2026).
- Act and Regulation Requirements — REG- Current and up-to-date insurance coverage
  Evidence required of current general liability and comprehensive crime insurance coverage.
  Issued March 19, 2026. Fix by May 31, 2026. Status: Rectified (May 29, 2026).
- Safety Requirements — Accommodation is in safe condition
  Evidence required that the accommodation and its grounds or common areas are safe and free of hazard
  Issued March 19, 2026. Fix by May 31, 2026. Status: Rectified (May 29, 2026).
- Trust Accounts — Written policy for trust accounts
  Evidence required of a maintained, implemented and written policy for trust accounts and the written
  Issued March 19, 2026. Fix by May 31, 2026. Status: Rectified (May 29, 2026).
- Resident Safety and Security — Suitability, maintenance and inspection of emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued March 19, 2026. Fix by May 31, 2026. Status: Rectified (May 29, 2026).
- Safeguarding of Resident Property — Written processes for safeguarding property
  Evidence required of a maintained, implemented and written policy for the safeguarding of resident p
  Issued March 19, 2026. Fix by May 31, 2026. Status: Rectified (May 29, 2026).
February 18, 2026 · CCHSS Inspection
Non-compliant
- Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.
  Issued February 18, 2026. Fix by May 13, 2026. Status: Rectified (February 18, 2026).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued February 18, 2026. Fix by May 13, 2026. Status: Rectified (February 18, 2026).
- Standardized Assessment and Person-Centred Care Planning — Physician or Nurse Practitioner reviews the Care Plan.
  An operator of a long-term care facility must ensure that the client's responsible Physician or Nurs
  Issued February 18, 2026. Fix by May 13, 2026. Status: Rectified (February 18, 2026).
- Restraint Management and Secure Spaces — Secure Space usage is documented in Client's chart and Care Plan.
  Issued February 18, 2026. Fix by May 13, 2026. Status: Rectified (February 18, 2026).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for assistance with oral care.
  Issued February 18, 2026. Fix by May 13, 2026. Status: Rectified (February 18, 2026).
- Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.
  Issued February 18, 2026. Fix by May 13, 2026. Status: Rectified (February 18, 2026).
- Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
  Issued February 18, 2026. Fix by May 13, 2026. Status: Rectified (February 18, 2026).
- Staff Training — Documented compliance to training.
  An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
  Issued February 18, 2026. Fix by May 13, 2026. Status: Rectified (February 18, 2026).
- Safe Bath and Shower Water Temperature — Policies and procedures for water supply system and temperature checks
  Issued February 18, 2026. Fix by May 13, 2026. Status: Rectified (February 18, 2026).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued February 18, 2026. Fix by May 13, 2026. Status: Rectified (February 18, 2026).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued February 18, 2026. Fix by May 13, 2026. Status: Rectified (February 18, 2026).
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued February 18, 2026. Fix by May 13, 2026. Status: Rectified (February 18, 2026).
October 9, 2024 · CCHSS Investigation
Non-compliant
- Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.
  Issued June 20, 2024. Fix by November 20, 2024. Status: Rectified (October 28, 2024).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued June 20, 2024. Fix by November 20, 2024. Status: Rectified (October 28, 2024).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.
  Issued June 20, 2024. Fix by November 20, 2024. Status: Rectified (October 28, 2024).
- Staff Training — Documented compliance to training.
  An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
  Issued June 20, 2024. Fix by November 20, 2024. Status: Rectified (October 28, 2024).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued June 20, 2024. Fix by November 20, 2024. Status: Rectified (October 28, 2024).
- Client Access to Information — Personal Directives, Power of Attorney, guardian/trusteeship or Advance Care Planning information.
  Issued June 20, 2024. Fix by November 20, 2024. Status: Rectified (October 28, 2024).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued June 20, 2024. Fix by November 20, 2024. Status: Rectified (October 28, 2024).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued June 20, 2024. Fix by November 20, 2024. Status: Rectified (October 28, 2024).
- Assistive Equipment, Technology and Medical/Surgical Supplies — Provided with/referred to Assistive Equipment, Technology and Medical/Surgical Supplies.
  Issued June 20, 2024. Fix by November 20, 2024. Status: Rectified (October 28, 2024).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for assistance with oral care.
  Issued June 20, 2024. Fix by November 20, 2024. Status: Rectified (October 28, 2024).
June 20, 2024 · CCHSS Inspection
Non-compliant
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued June 20, 2024. Fix by September 20, 2024. Status: Rectified (October 28, 2024).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued June 20, 2024. Fix by September 20, 2024. Status: Rectified (October 28, 2024).
- Client Access to Information — Personal Directives, Power of Attorney, guardian/trusteeship or Advance Care Planning information.
  Issued June 20, 2024. Fix by September 20, 2024. Status: Rectified (October 28, 2024).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued June 20, 2024. Fix by September 20, 2024. Status: Rectified (October 28, 2024).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for assistance with oral care.
  Issued June 20, 2024. Fix by September 20, 2024. Status: Rectified (October 28, 2024).
- Assistive Equipment, Technology and Medical/Surgical Supplies — Provided with/referred to Assistive Equipment, Technology and Medical/Surgical Supplies.
  Issued June 20, 2024. Fix by September 20, 2024. Status: Rectified (October 28, 2024).
- Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.
  Issued June 20, 2024. Fix by September 20, 2024. Status: Rectified (October 28, 2024).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued June 20, 2024. Fix by September 20, 2024. Status: Rectified (October 28, 2024).
- Staff Training — Documented compliance to training.
  An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
  Issued June 20, 2024. Fix by September 20, 2024. Status: Rectified (October 28, 2024).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.
  Issued June 20, 2024. Fix by September 20, 2024. Status: Rectified (October 28, 2024).
January 8, 2024 · Inspection
Compliant
November 14, 2023 · Inspection
Non-compliant
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued November 14, 2023. Fix by December 31, 2023. Status: Rectified (December 13, 2023).

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Water Temperature — Therapeutic tub temperature checks?
How does the home meet: Act and Regulation Requirements — REG- Current and up-to-date insurance coverage?
How does the home meet: Safety Requirements — Accommodation is in safe condition?
How does the home meet: Trust Accounts — Written policy for trust accounts?
How does the home meet: Resident Safety and Security — Suitability, maintenance and inspection of emergency call/communication system?
How does the home meet: Safeguarding of Resident Property — Written processes for safeguarding property?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Capitalcare - Norwood HospiceSpruce Avenue, Edmonton	Hospice	under 1 km	—no visits in the window
Sprucewood Place Housing Community PartnershipSpruce Avenue, Edmonton · 93 units	Type B (designated supportive living)	under 1 km	40%2 of 5 visits
Operation Friendship Seniors Society - Sparling LodgeMcCauley, Edmonton · 20 units	Assisted living	under 1 km	50%4 of 8 visits
Excel Society - Residence 44 (Norwood)Spruce Avenue, Edmonton · 8 units	Type B (designated supportive living)	1.1 km	0%0 of 1 visit
Meadow's PlaceMcCauley, Edmonton · 6 units	Group home	1.3 km	100%3 of 3 visits
Ambrose PlaceMcCauley, Edmonton · 43 units	Assisted living	1.4 km	75%3 of 4 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.