Type B (designated supportive living)

Chartwell St. Albert

St. Albert, Alberta. Operated by Chartwell Master Care LP.

Visits since 2023: 6; 5 of 6 visits
Non-compliant visits since 2023: 5; 83% of visits
Open non-compliances: 7; issued, in progress or ongoing
Last assessed visit: Nov 2025; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type B
Subtype: —
Units: 70
City: St. Albert
Address: 20 Hebert Road, St. Albert, Alberta, T8N3Y6
Record source: ASTRAL (as the file gives it)
First and last visit on record: Apr 2018 to Nov 2025

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

November 3, 2025 · CCHSS Inspection
Non-compliant
- Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
- Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
- Risk Management — Managed risk agreements are documented and implemented.
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
- Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
- Quality Improvement Reporting — Policies and procedures for reportable incidents are documented and implemented.
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
- Standardized Assessment and Person-Centred Care Planning — An appropriate assessment tool for Client's Health Care needs is used.
  An operator must ensure that a client's health care needs are assessed using the appropriate InterRA
  Issued November 3, 2025. Fix by January 26, 2026. Status: Rectified (November 3, 2025).
July 18, 2025 · Inspection
Non-compliant
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued July 18, 2025. Fix by October 31, 2025. Status: Rectified (July 18, 2025).
- Nutritional Requirements — Quality and quantity of food, communication of menu/times
  Evidence required that residents are aware of the times that meals, fluids and snacks are served, an
  Issued July 18, 2025. Fix by September 30, 2025. Status: Rectified (July 18, 2025).
January 24, 2024 · CCHSS Audit
Non-compliant
- Palliative and End-Of-Life Care — Palliative and End-of-Life care documentation in Care Plan.
  Issued January 24, 2024. Fix by July 24, 2025. Status: Rectified (January 24, 2024).
- Staff Training — Documented compliance to training.
  An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
  Issued January 24, 2024. Fix by July 24, 2025. Status: Rectified (January 24, 2024).
- Infection Prevention and Control (IPC) — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued January 24, 2024. Fix by July 24, 2025. Status: Rectified (January 24, 2024).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued January 24, 2024. Fix by July 24, 2025. Status: Rectified (January 24, 2024).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued January 24, 2024. Fix by July 24, 2025. Status: Rectified (January 24, 2024).
- Standardized Assessment and Person-Centred Care Planning — An appropriate assessment tool for Client's Health Care needs is used.
  An operator must ensure that a client's health care needs are assessed using the appropriate InterRA
  Issued January 24, 2024. Fix by July 24, 2025. Status: Rectified (January 24, 2024).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued January 24, 2024. Fix by July 24, 2025. Status: Rectified (January 24, 2024).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued January 24, 2024. Fix by July 24, 2025. Status: Rectified (January 24, 2024).
- CCHSS standard 1.1
  An appropriate assessment tool for Client's Health Care needs is used.
  Issued January 24, 2024. Status: Ongoing.
- CCHSS standard 1.7
  Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
  Issued January 24, 2024. Status: Ongoing.
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued January 24, 2024. Status: Ongoing.
- CCHSS standard 5.3
  Palliative and End-of-Life care documentation in Care Plan.
  Issued January 24, 2024. Status: Ongoing.
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued January 24, 2024. Status: Ongoing.
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued January 24, 2024. Status: Ongoing.
- CCHSS standard 15.1
  Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued January 24, 2024. Status: Ongoing.
May 5, 2023 · Complaint Investigation
Non-compliant
- Resident Safety and Security — Incident reporting
  Please submit completed reportable incident form for the incident on DATE within one business day.
  Issued May 5, 2023. Fix by September 14, 2023. Status: Rectified (September 11, 2023).
February 23, 2023 · Inspection
Compliant
February 15, 2023 · Inspection
Non-compliant
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued February 15, 2023. Fix by March 31, 2023. Status: Rectified (February 17, 2023).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued February 15, 2023. Fix by March 31, 2023. Status: Rectified (February 23, 2023).
- Cleaning Requirements — Clean and comfortable environment
  Evidence required of a clean and comfortable environment.
  Issued February 15, 2023. Fix by March 31, 2023. Status: Rectified (February 17, 2023).
June 2, 2022 · Quality Monitoring Visit
Compliant
April 27, 2022 · CMOH Inspection
Compliant
March 8, 2022 · Quality Monitoring Visit
Compliant
January 24, 2022 · Quality Monitoring Visit
Non-compliant
- standard not recorded in the file
  Issued January 24, 2022. Status: Resolved (March 8, 2022).
September 22, 2021 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued September 22, 2021. Fix by September 29, 2021. Status: Rectified (September 28, 2021).
September 22, 2021 · Inspection
Non-compliant
- Water Temperature — Training, maintenance and risk mitigation to ensure safe water temperatures
  Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
  Issued September 22, 2021. Fix by October 31, 2021. Status: Rectified (November 1, 2021).
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued September 22, 2021. Fix by October 31, 2021. Status: Rectified (November 1, 2021).
July 27, 2021 · Quality Monitoring Visit
Compliant
January 21, 2021 · Quality Monitoring Visit
Compliant
December 18, 2020 · CMOH Inspection
Compliant
December 15, 2020 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Personal Protective Equipment
  Issued December 15, 2020. Fix by December 17, 2020. Status: Rectified (December 18, 2020).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued December 15, 2020. Fix by December 17, 2020. Status: Rectified (December 18, 2020).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Shared Spaces
  Issued December 15, 2020. Fix by December 17, 2020. Status: Rectified (December 18, 2020).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning
  Issued December 15, 2020. Fix by December 17, 2020. Status: Rectified (December 18, 2020).
October 15, 2020 · Quality Monitoring Visit
Compliant
June 11, 2020 · Quality Monitoring Visit
Compliant
March 30, 2020 · Consultation
Not assessed (consultation)
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued October 22, 2019. Fix by April 30, 2020. Status: Rectified (April 28, 2020).
February 28, 2020 · Inspection
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued October 22, 2019. Fix by April 30, 2020. Status: Rectified (April 28, 2020).
January 24, 2020 · Inspection
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued October 22, 2019. Fix by March 31, 2020. Status: Rectified (April 28, 2020).
January 7, 2020 · CCHSS Audit
Non-compliant
- CCHSS standard 1.3
  The care plan addresses the Client's needs, goals, and intervention details.
  Issued January 7, 2020. Status: Resolved (August 27, 2021).
- CCHSS standard 1.8
  Client's Care Plan is reviewed.
  Issued January 7, 2020. Status: Resolved (August 27, 2021).
- CCHSS standard 9.3
  Policies and procedures for Staff training are documented and implemented.
  Issued January 7, 2020. Status: Resolved (August 27, 2021).
- CCHSS standard 11.1
  Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued January 7, 2020. Status: Resolved (August 27, 2021).
- CCHSS standard 12.1
  Policies and procedures in Medication Management are documented and implemented.
  Issued January 7, 2020. Status: Resolved (August 27, 2021).
- CCHSS standard 15.1
  Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued January 7, 2020. Status: Resolved (August 27, 2021).
December 19, 2019 · Inspection
Compliant
December 19, 2019 · Inspection
Non-compliant
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued October 22, 2019. Fix by February 29, 2020. Status: Rectified (April 28, 2020).
- Menu Requirements — Record of meals served
  Evidence required of meals served and substitutions made.
  Issued October 22, 2019. Fix by February 29, 2020. Status: Rectified (January 24, 2020).
- Resident Safety and Security — Monitoring and accounting for residents
  Evidence required that residents are accounted for on a daily basis.
  Issued October 22, 2019. Fix by January 31, 2020. Status: Rectified (January 13, 2020).
- Water Temperature — Training, maintenance and risk mitigation to ensure safe water temperatures
  Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
  Issued October 22, 2019. Fix by February 29, 2020. Status: Rectified (January 24, 2020).
October 22, 2019 · Inspection
Non-compliant
- Duties of an Operator — Provide Inspection Results
  Provide evidence that information on inspection results have been provided to_x000D_ residents and their
  Issued October 22, 2019. Fix by January 31, 2020. Status: Rectified (December 19, 2019).
October 22, 2019 · Inspection
Non-compliant
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued October 22, 2019. Fix by January 31, 2020. Status: Rectified (December 19, 2019).
- Water Temperature — Training, maintenance and risk mitigation to ensure safe water temperatures
  Evidence required that regularly scheduled checks are in place to ensure that safe water temperature
  Issued October 22, 2019. Fix by January 31, 2020. Status: Rectified (January 24, 2020).
- Laundry — Condition of laundry facilities
  Evidence required that the equipment and the laundry area are appropriate, clean and in good repair.
  Issued October 22, 2019. Fix by January 31, 2020. Status: Rectified (December 19, 2019).
- Menu Requirements — Record of meals served
  Evidence required of meals served and substitutions made.
  Issued October 22, 2019. Fix by January 31, 2020. Status: Rectified (January 24, 2020).
- Safety Requirements — Accommodation in safe condition
  Evidence required that the accommodation and grounds are safe and free of hazards.
  Issued October 22, 2019. Fix by January 31, 2020. Status: Rectified (April 28, 2020).
- Water Temperature — Therapeutic tub temperature checks
  Evidence required of the testing of the temperature of the hottest flowing water from each therapeut
  Issued October 22, 2019. Fix by January 31, 2020. Status: Rectified (December 19, 2019).
- Nutritional Requirements — Menu approved by qualified professional
  Evidence required that the menu is reviewed and approved by a Registered Dietician or a Food & N
  Issued October 22, 2019. Fix by January 31, 2020. Status: Rectified (December 19, 2019).
- Resident Safety and Security — Monitoring and accounting for residents
  Evidence required that residents are accounted for on a daily basis.
  Issued October 22, 2019. Fix by January 31, 2020. Status: Rectified (January 13, 2020).
October 11, 2018 · Inspection
Compliant
October 11, 2018 · Inspection
Compliant
April 23, 2018 · Inspection
Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.?
How does the home meet: Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.?
How does the home meet: Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.?
How does the home meet: Risk Management — Managed risk agreements are documented and implemented.?
How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.?
How does the home meet: Restraint Management and Secure Spaces — Policies and procedures regarding Restraint use are documented and implemented.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
FalstaffSt. Albert · 4 units	Group home	1.3 km	0%0 of 2 visits
Woodlands (Loseca Foundation)St. Albert · 4 units	Group home	1.4 km	50%1 of 2 visits
Windsor - Loseca FoundationSt. Albert · 4 units	Group home	1.8 km	0%0 of 1 visit
Chateau Mission CourtSt. Albert · 42 units	Lodge	3.1 km	0%0 of 2 visits
Foyer LacombeSt. Albert · 12 units	Long-term care (Type A)	3.4 km	56%5 of 9 visits
Foyer Lacombe HospiceSt. Albert	Hospice	3.4 km	100%1 of 1 visit

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.