CareTrail

Assisted living

Chartwell Emerald Hills Retirement Residence

Sherwood Park, Alberta. Operated by Chartwell Master Care LP.

Visits since 2023
4
2 of 4 visits
Non-compliant visits since 2023
2
50% of visits
Open non-compliances
0
issued, in progress or ongoing
Last assessed visit
Apr 2026
Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type
Supportive Living Accommodation
Subtype
Assisted Living Accommodation
Units
368
City
Sherwood Park
Address
6101 Eton Blvd, Sherwood Park, Alberta, T8H2R8
Record source
ASTRAL (as the file gives it)
First and last visit on record
Dec 2019 to Apr 2026

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

  1. April 27, 2026 · Inspection

    Non-compliant

    • Contracted Services — Minimum contract requirements

      Please ensure that contracts include a provision that addresses the handling of personal information

      Issued April 27, 2026. Fix by April 27, 2027. Status: Rectified (April 27, 2026).

    • Contracted Services — Minimum contract requirements

      Please ensure that contracts include a provision that addresses the handling of personal information

      Issued April 27, 2026. Fix by April 27, 2027. Status: Rectified (April 27, 2026).

  2. November 25, 2025 · CCHSS Inspection

    Non-compliant

    • Staff Training — Documented compliance to training.

      An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Safe Bath and Shower Water Temperature — Policies and procedures for water supply system and temperature checks

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Assistive Equipment, Technology And Medical/Surgical Supplies — Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Risk Management — Clients understand their choice to live at risk.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Assistive Equipment, Technology And Medical/Surgical Supplies — Policies and procedures on reporting unsafe equipment not owned by Operator.

      Where an operator uses assistive equipment that it does not own for the purpose of providing health

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Restraint Management and Secure Spaces — Documentation for restraint use.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Risk Management — Managed risk agreements are documented and implemented.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Medication Management — Policies and procedures in Medication Management are documented and implemented.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Staff Training — Policies and procedures for Staff training are documented and implemented.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Quality Improvement Reporting — Quality improvement policies and programs are documented and implemented.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

    • Restraint Management and Secure Spaces — Restraint use is reviewed by the Interdisciplinary Team.

      Issued November 25, 2025. Fix by February 17, 2026. Status: Rectified (November 25, 2025).

  3. November 2, 2023 · Quality Monitoring Visit

    Compliant

  4. September 11, 2023 · Inspection

    Compliant

  5. October 25, 2022 · CCHSS Audit

    Non-compliant

    • CCHSS standard 1.1

      An appropriate assessment tool for Client's Health Care needs is used.

      Issued October 25, 2022. Status: Resolved (March 1, 2023).

    • CCHSS standard 1.7

      Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.

      Issued October 25, 2022. Status: Resolved (March 1, 2023).

    • CCHSS standard 1.8

      Client's Care Plan is reviewed.

      Issued October 25, 2022. Status: Resolved (March 1, 2023).

    • CCHSS standard 5.3

      Palliative and End-of-Life care documentation in Care Plan.

      Issued October 25, 2022. Status: Resolved (March 1, 2023).

    • CCHSS standard 11.1

      Infection Prevention and Control (IPC) policies and procedures are documented and implemented.

      Issued October 25, 2022. Status: Resolved (March 1, 2023).

    • CCHSS standard 12.1

      Policies and procedures in Medication Management are documented and implemented.

      Issued October 25, 2022. Status: Resolved (March 1, 2023).

    • CCHSS standard 15.1

      Policies and procedures regarding safe water temperatures are documented and implemented.

      Issued October 25, 2022. Status: Resolved (March 1, 2023).

    • CCHSS standard 16.1

      Policies and procedures regarding Restraint use are documented and implemented.

      Issued October 25, 2022. Status: Resolved (March 1, 2023).

    • CCHSS standard 16.3

      Documentation for restraint use.

      Issued October 25, 2022. Status: Resolved (March 1, 2023).

    • CCHSS standard 16.4

      Policies and procedures for Secure Spaces are documented and implemented.

      Issued October 25, 2022. Status: Resolved (March 1, 2023).

    • CCHSS standard 16.6

      Secure Space usage is documented in Client's chart and Care Plan.

      Issued October 25, 2022. Status: Resolved (March 1, 2023).

  6. June 10, 2022 · CMOH Inspection

    Compliant

  7. June 10, 2022 · Inspection

    Non-compliant

    • Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system

      Evidence required that the emergency call/communication system is maintained, inspected and tested.

      Issued June 10, 2022. Fix by June 24, 2022. Status: Rectified (June 21, 2022).

  8. April 12, 2022 · Quality Monitoring Visit

    Compliant

  9. June 8, 2021 · CMOH Inspection

    Non-compliant

    • COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Enhanced Cleaning

      Issued June 8, 2021. Fix by June 18, 2021. Status: Rectified (June 11, 2021).

  10. April 29, 2021 · Quality Monitoring Visit

    Compliant

  11. February 2, 2021 · Quality Monitoring Visit

    Compliant

  12. January 28, 2021 · CMOH Inspection

    Non-compliant

    • COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation

      Issued January 28, 2021. Fix by February 2, 2021. Status: Rectified (February 4, 2021).

  13. July 15, 2020 · CMOH Inspection

    Compliant

  14. May 5, 2020 · Quality Monitoring Visit

    Compliant

  15. April 1, 2020 · Consultation

    Not assessed (consultation)

  16. December 11, 2019 · Inspection

    Compliant

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

  • How does the home meet: Contracted Services — Minimum contract requirements?
  • How does the home meet: Staff Training — Documented compliance to training.?
  • How does the home meet: Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.?
  • How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.?
  • How does the home meet: Safe Bath and Shower Water Temperature — Policies and procedures for water supply system and temperature checks?
  • How does the home meet: Assistive Equipment, Technology And Medical/Surgical Supplies — Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

HomeDistanceNon-compliant
Robin Hood Residence 37Sherwood Park · 4 unitsunder 1 km0%0 of 3 visits
Robin Hood Residence 38Sherwood Park · 4 unitsunder 1 km33%1 of 3 visits
Robin Hood Residence 39Sherwood Park · 4 unitsunder 1 km0%0 of 3 visits
Robin Hood Residence 40Sherwood Park · 4 unitsunder 1 km0%0 of 3 visits
Summerwood Village Retirement ResidenceSherwood Park · 79 units1.6 km100%4 of 4 visits
Aspen Village - Residence 41 - Robin Hood AssociationSherwood Park · 8 units1.7 km0%0 of 2 visits

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.