Long-term care (Type A)

Big Country Hospital

Oyen, Alberta. Operated by Alberta Health Services.

Visits since 2023: 4; 4 of 4 visits
Non-compliant visits since 2023: 4; 100% of visits
Open non-compliances: 13; issued, in progress or ongoing
Last assessed visit: Mar 2026; Non-compliant

Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.

About this home

Type: Continuing Care Home Type A
Subtype: —
Units: 30
City: Oyen
Address: 312 3 Ave E, Oyen, Alberta, T0J2J0
Record source: ASTRAL (as the file gives it)
First and last visit on record: Oct 2013 to Mar 2026

Every visit on record

Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.

March 25, 2026 · Complaint Investigation
Non-compliant
- Concerns and Complaints — Concerns and complaints resolution
  Evidence required of documented concerns received and the measures taken to resolve them.
  Issued March 25, 2026. Fix by August 10, 2026. Status: Rectified (March 25, 2026).
- Safety Requirements — Accommodation is in safe condition
  Evidence required that the accommodation and its grounds or common areas are safe and free of hazard
  Issued March 25, 2026. Fix by August 10, 2026. Status: Rectified (March 25, 2026).
- Concerns and Complaints — Written processes for managing concerns and complaints
  Evidence required of communication of the written process to residents, their representatives, visit
  Issued March 25, 2026. Fix by August 10, 2026. Status: In Progress (March 25, 2026).
March 25, 2026 · Inspection
Non-compliant
- Concerns and Complaints — Written processes for managing concerns and complaints
  Evidence required of communication of the written process to residents, their representatives, visit
  Issued March 25, 2026. Fix by August 10, 2026. Status: In Progress (March 25, 2026).
- Concerns and Complaints — Concerns and complaints resolution
  Evidence required of documented concerns received and the measures taken to resolve them.
  Issued March 25, 2026. Fix by June 25, 2026. Status: Rectified (March 25, 2026).
- Family and Resident Involvement — Communication with residents and representatives
  Evidence required of communication with residents and their representatives about matters that impac
  Issued March 25, 2026. Fix by August 10, 2026. Status: Issued (March 25, 2026).
- Menu Requirements — Resident consultation on meal times
  Evidence required that residents are consulted, every 6 months at minimum, regarding meal times and
  Issued March 25, 2026. Fix by August 10, 2026. Status: Issued (March 25, 2026).
- Safety Requirements — Accommodation is in safe condition
  Evidence required that the accommodation and its grounds or common areas are safe and free of hazard
  Issued March 25, 2026. Fix by August 10, 2026. Status: In Progress (March 25, 2026).
- Continuation of Services — Practicability, communication, and review of plans
  Evidence required that the continuation of services plan is practical, identifies relevant supports,
  Issued March 25, 2026. Fix by August 10, 2026. Status: Issued (March 25, 2026).
- Maintenance Requirements — Preventative and corrective maintenance
  Evidence required of a scheduled preventative maintenance and repair program.
  Issued March 25, 2026. Fix by August 10, 2026. Status: In Progress (March 25, 2026).
- Social or Leisure Activities — Resident needs, feedback and opinions considered
  Evidence required that residents' opinions have been considered in the planning of social or leisure
  Issued March 25, 2026. Fix by August 10, 2026. Status: In Progress (March 25, 2026).
- Nutritional Requirements — Quality and quantity of food, communication of menu/times
  Evidence required that residents are aware of the times that meals, fluids and snacks are served, an
  Issued March 25, 2026. Fix by August 10, 2026. Status: Issued (March 25, 2026).
- Menu Requirements — Resident feedback into meals, fluids, and snacks
  Evidence required of obtaining residents' opinions and feedback regarding the meals, fluids and snac
  Issued March 25, 2026. Fix by August 10, 2026. Status: Issued (March 25, 2026).
- Menu Requirements — Menu substitutions communicated and made from same food group
  Evidence required of the menu substitutions showing that the substitutions are from within the same
  Issued March 25, 2026. Fix by August 10, 2026. Status: Issued (March 25, 2026).
- Concerns and Complaints — Written processes for managing concerns and complaints
  Evidence required of communication of the written process to residents, their representatives, visit
  Issued March 25, 2026. Fix by August 10, 2026. Status: In Progress (March 25, 2026).
- Continuation of Services — Contingency plans
  Evidence required that the continuation of services plan includes provisions for loss of utilities,
  Issued March 25, 2026. Fix by August 10, 2026. Status: Issued (March 25, 2026).
- Safety Requirements — Accommodation is in safe condition
  Evidence required that the accommodation and its grounds or common areas are safe and free of hazard
  Issued March 25, 2026. Fix by April 2, 2026. Status: Rectified (March 25, 2026).
- Concerns and Complaints — Concerns and complaints resolution
  Evidence required of documented concerns received and the measures taken to resolve them.
  Issued March 25, 2026. Fix by June 25, 2026. Status: Rectified (March 25, 2026).
November 6, 2025 · CCHSS Inspection
Non-compliant
- Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued November 6, 2025. Fix by January 29, 2026. Status: Rectified (November 6, 2025).
- Restraint Management and Secure Spaces — Restraint use is reviewed by the Interdisciplinary Team.
  Issued November 6, 2025. Fix by March 17, 2026. Status: Rectified (November 6, 2025).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued November 6, 2025. Fix by June 23, 2026. Status: Rectified (November 6, 2025).
- Quality Improvement Reporting — Reporting reportable incidents.
  Issued November 6, 2025. Fix by January 29, 2026. Status: Rectified (November 6, 2025).
- Staff Training — Documented compliance to training.
  An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
  Issued November 6, 2025. Fix by June 23, 2026. Status: Rectified (November 6, 2025).
- Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Policies and procedures to provide Clients the opportunity for bathing at a minimum of twice a week.
  Issued November 6, 2025. Fix by January 29, 2026. Status: Rectified (November 6, 2025).
- Restraint Management and Secure Spaces — Documentation for restraint use.
  Issued November 6, 2025. Fix by March 17, 2026. Status: Rectified (November 6, 2025).
- Medication Management — Client is provided with medication assistance.
  Where a client is assessed as being unable to competently self-administer their medication, an Opera
  Issued November 6, 2025. Fix by January 29, 2026. Status: Rectified (November 6, 2025).
- Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.
  Issued November 6, 2025. Fix by January 29, 2026. Status: Rectified (November 6, 2025).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued November 6, 2025. Fix by January 29, 2026. Status: Rectified (November 6, 2025).
June 21, 2023 · CCHSS Audit
Non-compliant
- Restraint Management — Documentation for restraint use.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (October 23, 2023).
- Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is reviewed.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (October 23, 2023).
- Staff Training — Documented compliance to training.
  An operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (January 18, 2024).
- Medication Management — Policies and procedures in Medication Management are documented and implemented.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (October 23, 2023).
- Nutrition and Hydration Management — Nutrition and hydration interventions reviewed and documented in Care Plan.
  An operator must ensure that the directions for nutrition and hydration interventions for a Client a
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (October 23, 2023).
- Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (September 28, 2023).
- Standardized Assessment and Person-Centred Care Planning — Changes in Care Plans are documented and communicated.
  An operator must ensure that any change to a client's care plan is documented and communicated to th
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (September 28, 2023).
- Restraint Management — Secure Space usage is documented in Client's chart and Care Plan.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (October 23, 2023).
- Staff Training — Policies and procedures for Staff training are documented and implemented.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (January 18, 2024).
- Standardized Assessment and Person-Centred Care Planning — Medical Status assessments are documented.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (September 28, 2023).
- Palliative and End-Of-Life Care — Palliative and End-of-Life care documentation in Care Plan.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (September 28, 2023).
- Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (September 28, 2023).
- Restraint Management — Policies and procedures regarding Restraint use are documented and implemented.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (September 28, 2023).
- Safe Bath and Shower Water Temperature — Policies and procedures regarding safe water temperatures are documented and implemented.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (September 28, 2023).
- Risk Management — Managed risk agreements are documented and implemented.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (October 23, 2023).
- Infection Prevention and Control (IPC) — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
  Issued June 21, 2023. Fix by September 25, 2023. Status: Rectified (October 23, 2023).
March 28, 2022 · Complaint Investigation
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued March 28, 2022. Fix by March 31, 2022. Status: Rectified (March 31, 2022).
March 28, 2022 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued March 28, 2022. Fix by March 31, 2022. Status: Rectified (March 29, 2022).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued March 28, 2022. Fix by March 31, 2022. Status: Rectified (March 29, 2022).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued March 28, 2022. Fix by March 31, 2022. Status: Rectified (March 31, 2022).
December 9, 2021 · Quality Monitoring Visit
Compliant
November 8, 2021 · Quality Monitoring Visit
Compliant
October 5, 2021 · Quality Monitoring Visit
Compliant
August 30, 2021 · Quality Monitoring Visit
Compliant
July 15, 2021 · Quality Monitoring Visit
Non-compliant
- standard not recorded in the file
  Issued July 15, 2021. Status: Resolved (August 30, 2021).
- standard not recorded in the file
  Issued July 15, 2021. Status: Resolved (August 30, 2021).
June 17, 2021 · Quality Monitoring Visit
Compliant
May 11, 2021 · Quality Monitoring Visit
Non-compliant
- standard not recorded in the file
  Issued May 11, 2021. Status: Resolved (August 30, 2021).
- standard not recorded in the file
  Issued May 11, 2021. Status: Resolved (August 30, 2021).
April 7, 2021 · CMOH Inspection
Non-compliant
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Entry Screening Process
  Issued April 7, 2021. Fix by April 9, 2021. Status: Rectified (April 15, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — COVID Outbreak Policies, Procedures and Implementation
  Issued April 7, 2021. Fix by April 9, 2021. Status: Rectified (April 15, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Personal Protective Equipment
  Issued April 7, 2021. Fix by April 9, 2021. Status: Rectified (April 15, 2021).
- COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Shared Spaces
  Issued April 7, 2021. Fix by April 9, 2021. Status: Rectified (April 15, 2021).
April 3, 2020 · Consultation
Not assessed (consultation)
October 8, 2019 · Inspection
Non-compliant
- Duties of an Operator — Provide Inspection Results
  Provide evidence that information on inspection results have been provided to_x000D_ residents and their
  Issued October 8, 2019. Fix by October 31, 2019. Status: Rectified (October 10, 2019).
October 8, 2019 · Inspection
Non-compliant
- Residents Personal Affairs — Communication of processes
  Evidence required that the policies on involvement in residents' personal affairs have been communic
  Issued October 8, 2019. Fix by January 31, 2020. Status: Rectified (October 24, 2019).
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued October 8, 2019. Fix by January 31, 2020. Status: Rectified (November 4, 2019).
October 23, 2018 · Inspection
Non-compliant
- Duties of an Operator — Provide Copies of Process to Address Requests and Concerns
  Provide evidence that copies of the written process established under clause 5(f) are_x000D_ provided to
  Issued October 23, 2018. Fix by December 31, 2018. Status: Rectified (December 3, 2018).
- Duties of an Operator — Establish a Written Process for Addressing Concerns
  Provide evidence that a written process is established for addressing requests and_x000D_ concerns of th
  Issued October 23, 2018. Fix by December 31, 2018. Status: Rectified (December 3, 2018).
October 23, 2018 · Inspection
Non-compliant
- Criminal Record Checks — Completion of criminal record checks
  <p>Evidence required that each employee, volunteer and service provider who provide services directl
  Issued October 23, 2018. Fix by November 30, 2018. Status: Rectified (November 15, 2018).
- Resident Safety and Security — Training on security, communication, and emergency call systems
  Evidence required that training for the security, communication, or emergency call systems has been
  Issued October 23, 2018. Fix by December 31, 2018. Status: Rectified (December 3, 2018).
- Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
  Evidence required that the emergency call/communication system is maintained, inspected and tested.
  Issued October 23, 2018. Fix by November 30, 2018. Status: Rectified (November 8, 2018).
- Information Respecting the Long Term Care Accommodation — Signed residential services agreement
  Evidence required that residential service agreements have been signed by the resident/representativ
  Issued October 23, 2018. Fix by November 30, 2018. Status: Rectified (October 25, 2018).
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued October 23, 2018. Fix by November 30, 2018. Status: Rectified (November 15, 2018).
- Information Respecting the Long Term Care Accommodation — Accommodation information provision
  Evidence required that information is made available to applicants and residents and their represent
  Issued October 23, 2018. Fix by November 30, 2018. Status: Rectified (November 9, 2018).
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued October 23, 2018. Fix by November 30, 2018. Status: Rectified (November 8, 2018).
October 12, 2017 · Inspection
Non-compliant
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued October 12, 2017. Fix by November 30, 2017. Status: Rectified (November 21, 2017).
- Resident Safety and Security — Incident reporting
  Please submit completed reportable incident form for the incident on DATE within one business day.
  Issued October 12, 2017. Fix by October 13, 2017. Status: Rectified (October 13, 2017).
October 5, 2016 · Inspection
Non-compliant
- Nutritional Requirements — Quality and quantity of food, communication of menu/times
  Evidence required that residents are aware of the times that meals, fluids and snacks are served, an
  Issued October 5, 2016. Fix by November 30, 2016. Status: Rectified (November 18, 2016).
September 27, 2016 · CCHSS Audit
Compliant
October 8, 2015 · Inspection
Compliant
August 20, 2015 · CCHSS Inspection
Non-compliant
- Communicable Disease and Infection Prevention and Control — Services are provided in accordance with all communicable disease, & IPC standards issued by AH .
  (a) Continuing care health services shall be provided in accordance with all communicable disease an
  Issued August 20, 2015. Fix by October 20, 2015. Status: Rectified (August 26, 2015).
- Medication Management — Medication management policies and processes in place and implemented.
  (a) Medication management policies and processes are in place and implemented.
  Issued August 20, 2015. Fix by October 20, 2015. Status: Rectified (August 26, 2015).
July 23, 2015 · Complaint Investigation
Non-compliant
- Water Temperature — Therapeutic tub temperature checks
  Evidence required of the testing of the temperature of the hottest flowing water from each therapeut
  Issued July 23, 2015. Fix by October 31, 2015. Status: Rectified (October 9, 2015).
October 1, 2014 · Inspection
Non-compliant
- Information Respecting the Long Term Care Accommodation — Accommodation information provision
  Evidence required that information is made available to applicants and residents and their represent
  Issued October 1, 2014. Fix by December 31, 2014. Status: Rectified (October 14, 2014).
- Information Respecting the Long Term Care Accommodation — Signed residential services agreement
  Evidence required that residential service agreements have been signed by the resident/representativ
  Issued October 1, 2014. Fix by December 31, 2014. Status: Rectified (November 28, 2014).
- Water Temperature — Therapeutic tub temperature checks
  Evidence required of the testing of the temperature of the hottest flowing water from each therapeut
  Issued October 1, 2014. Fix by December 31, 2014. Status: Rectified (November 28, 2014).
January 22, 2014 · Inspection
Non-compliant
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (February 5, 2014).
- Residents Personal Affairs — Communication of processes
  Evidence required that the policies on involvement in residents' personal affairs have been communic
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (February 5, 2014).
- Resident Safety and Security — Training on security, communication, and emergency call systems
  Evidence required that training for the security, communication, or emergency call systems has been
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (February 5, 2014).
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (April 16, 2014).
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (February 5, 2014).
- Information Respecting the Long Term Care Accommodation — Accommodation information provision
  Evidence required that information is made available to applicants and residents and their represent
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (February 5, 2014).
- Continuation of Services — Practicability, communication, and review of plans
  Evidence required that the continuation of services plan is practical, identifies relevant supports,
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (February 5, 2014).
October 1, 2013 · Inspection
Non-compliant
- Cleaning Requirements — Regularly scheduled cleaning of all areas
  Evidence required that the accommodation is cleaned on a regularly scheduled basis.
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (April 16, 2014).
- Trust Accounts — Trust account records
  Evidence required that trust account records are made available to residents/their representatives.
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (January 23, 2014).
- Water Temperature — Safe water temperatures
  Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (February 5, 2014).
- Information Respecting the Long Term Care Accommodation — Accommodation information provision
  Evidence required that information is made available to applicants and residents and their represent
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (February 5, 2014).
- Maintenance Requirements — Accommodation is maintained
  Evidence required that the accommodation, equipment and furnishings are well maintained and in good
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (February 5, 2014).
- Privacy and Personal Information — Protection of information and privacy
  Evidence required that the privacy and personal information of residents are protected.
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (January 23, 2014).
- Trust Accounts — Opening and maintaining trust accounts
  Evidence required that trust accounts are maintained and receipts are kept for each transaction.
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (January 23, 2014).
- Resident Safety and Security — Training on security, communication, and emergency call systems
  Evidence required that training for the security, communication, or emergency call systems has been
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (February 5, 2014).
- Residents Personal Affairs — Communication of processes
  Evidence required that the policies on involvement in residents' personal affairs have been communic
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (February 5, 2014).
- Continuation of Services — Practicability, communication, and review of plans
  Evidence required that the continuation of services plan is practical, identifies relevant supports,
  Issued October 1, 2013. Fix by April 30, 2014. Status: Rectified (February 5, 2014).

Questions to ask on a visit

Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.

How does the home meet: Concerns and Complaints — Concerns and complaints resolution?
How does the home meet: Safety Requirements — Accommodation is in safe condition?
How does the home meet: Concerns and Complaints — Written processes for managing concerns and complaints?
How does the home meet: Family and Resident Involvement — Communication with residents and representatives?
How does the home meet: Menu Requirements — Resident consultation on meal times?
How does the home meet: Continuation of Services — Practicability, communication, and review of plans?

Homes nearby

Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.

Home	Type	Distance	Non-compliant
Oyen LodgeOyen · 10 units	Type B (designated supportive living)	under 1 km	100%3 of 3 visits
Consort Hospital and Care CentreConsort · 15 units	Long-term care (Type A)	75 km	100%3 of 3 visits
Consort LodgeConsort · 42 units	Lodge	75 km	0%0 of 1 visit

Find homes near any postal code

Check the government’s record

Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).

Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.