Type B (designated supportive living)
Balwin Villa
Balwin, Edmonton, Alberta. Operated by Excel Society.
- Visits since 2023
- 6
- 5 of 6 visits
- Non-compliant visits since 2023
- 5
- 83% of visits
- Open non-compliances
- 0
- issued, in progress or ongoing
- Last assessed visit
- Dec 2025
- Non-compliant
Visits from January 1, 2023 to July 6, 2026, the comparison window. Only visits that assessed compliance are counted; consultations are not. Open means issued, in progress or ongoing when the file was taken; the other counts cover every year.
About this home
Every visit on record
Newest first. A visit that found nothing says so. Each finding shows the standard it was cited under, when it was issued, the date by which it had to be fixed, and where it stands.
December 11, 2025 · CCHSS Inspection
Non-compliant
Assistive Equipment, Technology And Medical/Surgical Supplies — Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
Standardized Assessment and Person-Centred Care Planning — An appropriate assessment tool for Client's Health Care needs is used.
An operator must ensure that a client's health care needs are assessed using the appropriate InterRA
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
Medication Management — Policies and procedures in Medication Management are documented and implemented.
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
Restraint Management and Secure Spaces — Documentation for restraint use.
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
Infection Prevention and Control — Staff have access to Infection Prevention and Control (IPC) equipment.
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
Risk Management — Managed risk agreements are documented and implemented.
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
Health Care Providers — Policies and procedures regarding criminal record checks for Staff and volunteers.
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
Infection Prevention and Control — Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
Oral Care Assistance and Bathing Frequency in Continuing Care Homes — Oral care assistance and bathing frequency policies and procedures are implemented.
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
Life Enrichment Services — Life Enrichment Services are provided as per Client's Care Plan.
Issued December 11, 2025. Fix by March 5, 2026. Status: Rectified (December 11, 2025).
October 28, 2025 · Inspection
Non-compliant
Cleaning Requirements — Odour control
Evidence required that appropriate mechanisms are used to minimize unpleasant odours in the accommod
Issued October 28, 2025. Fix by October 28, 2025. Status: Rectified (October 28, 2025).
Privacy and Personal Information — Protection of information and privacy
Evidence required that the privacy and personal information of residents are protected.
Issued September 25, 2025. Fix by October 31, 2025. Status: Rectified (September 25, 2025).
September 25, 2025 · Complaint Investigation
Non-compliant
Privacy and Personal Information — Protection of information and privacy
Evidence required that the privacy and personal information of residents are protected.
Issued September 25, 2025. Fix by October 31, 2025. Status: Rectified (September 25, 2025).
June 21, 2024 · Complaint Investigation
Compliant
April 6, 2023 · Inspection
Non-compliant
Nutritional Requirements — Quality and quantity of food, communication of menu/times
Evidence required that residents are aware of the times that meals, fluids and snacks are served, an
Issued April 6, 2023. Fix by February 29, 2024. Status: Rectified (April 21, 2023).
Maintenance Requirements — Accommodation is maintained
Evidence required that the accommodation, equipment and furnishings are well maintained and in good
Issued April 6, 2023. Fix by February 29, 2024. Status: Rectified (April 21, 2023).
January 24, 2023 · CCHSS Audit
Non-compliant
CCHSS standard 1.7
Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.
Issued January 24, 2023. Status: Resolved (April 21, 2023).
CCHSS standard 4.4
Personal Directives, Power of Attorney, guardian/trusteeship or Advance Care Planning information.
Issued January 24, 2023. Status: Resolved (April 21, 2023).
CCHSS standard 10.1
Managed risk agreements are documented and implemented.
Issued January 24, 2023. Status: Resolved (April 21, 2023).
CCHSS standard 12.1
Policies and procedures in Medication Management are documented and implemented.
Issued January 24, 2023. Status: Resolved (April 21, 2023).
CCHSS standard 16.5
Secure Space usage is documented and reviewed by the Interdisciplinary Team.
Issued January 24, 2023. Status: Resolved (April 21, 2023).
CCHSS standard 16.6
Secure Space usage is documented in Client's chart and Care Plan.
Issued January 24, 2023. Status: Resolved (April 21, 2023).
March 15, 2022 · Quality Monitoring Visit
Compliant
January 31, 2022 · Quality Monitoring Visit
Non-compliant
standard not recorded in the file
Issued January 31, 2022. Status: Resolved (March 15, 2022).
September 7, 2021 · CMOH Inspection
Compliant
September 7, 2021 · Inspection
Non-compliant
Continuation of Services — Practicability, communication and review of plans
Evidence required that the continuation of services plan is communicated and made available to resid
Issued September 7, 2021. Fix by September 30, 2021. Status: Rectified (September 21, 2021).
March 22, 2021 · CMOH Inspection
Compliant
January 12, 2021 · Quality Monitoring Visit
Compliant
October 16, 2020 · CMOH Inspection
Non-compliant
COVID-19 Chief Medical Officer of Health Orders Expectations Not Met — Visitation
Issued October 16, 2020. Fix by October 21, 2020. Status: Rectified (October 22, 2020).
October 1, 2020 · Quality Monitoring Visit
Compliant
August 18, 2020 · Quality Monitoring Visit
Compliant
July 2, 2020 · Quality Monitoring Visit
Compliant
April 30, 2020 · Quality Monitoring Visit
Compliant
March 30, 2020 · Consultation
Not assessed (consultation)
January 17, 2020 · Inspection
Compliant
January 17, 2020 · Inspection
Non-compliant
Maintenance Requirements — Accommodation is maintained
Evidence required that the accommodation, equipment and furnishings are well maintained and in good
Issued January 17, 2020. Fix by February 29, 2020. Status: Rectified (February 4, 2020).
April 25, 2019 · Inspection
Non-compliant
Cleaning Requirements — Clean and comfortable environment
Evidence required of a clean and comfortable environment.
Issued January 10, 2019. Fix by May 31, 2019. Status: Rectified (May 14, 2019).
Water Temperature — Safe water temperatures
Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
Issued January 10, 2019. Fix by May 31, 2019. Status: Rectified (May 14, 2019).
January 10, 2019 · Inspection
Non-compliant
Establishment of a Resident and Family Council — Meeting Every 6 Months to Inform Residents
Provide evidence that a meeting has been convened to inform residents, their families and persons of
Issued January 10, 2019. Fix by February 28, 2019. Status: Rectified (January 10, 2019).
January 10, 2019 · Inspection
Non-compliant
Nutritional Requirements — Menu approved by qualified professional
Evidence required that the menu is reviewed and approved by a Registered Dietician or a Food & N
Issued January 10, 2019. Fix by February 28, 2019. Status: Rectified (February 22, 2019).
Environmental Requirements — Comfortable and safe temperature
Evidence required that the majority of the residents are comfortable with the temperature in the acc
Issued January 10, 2019. Fix by February 28, 2019. Status: Rectified (January 10, 2019).
Prevention of Abuse — Education on prevention, identification and reporting abuse
Evidence required that demonstrates that all employees have received appropriate education respectin
Issued January 10, 2019. Fix by February 28, 2019. Status: Rectified (February 22, 2019).
Information Respecting the Supportive Living Accommodation — Signed residential services agreement
Evidence required that residential service agreements have been signed by the resident/representativ
Issued January 10, 2019. Fix by February 28, 2019. Status: Rectified (January 10, 2019).
Cleaning Requirements — Clean and comfortable environment
Evidence required of a clean and comfortable environment.
Issued January 10, 2019. Fix by May 31, 2019. Status: Rectified (May 14, 2019).
Water Temperature — Safe water temperatures
Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
Issued January 10, 2019. Fix by May 31, 2019. Status: Rectified (May 14, 2019).
Resident Safety and Security — Suitability, maintenance and inspection of communication/emergency call/communication system
Evidence required that the emergency call/communication system is maintained, inspected and tested.
Issued January 10, 2019. Fix by February 28, 2019. Status: Rectified (February 22, 2019).
Window Coverings — Appropriate window coverings
Evidence required that each resident room has adequate window coverings.
Issued January 10, 2019. Fix by February 28, 2019. Status: Rectified (February 22, 2019).
June 26, 2018 · CCHSS Audit
Non-compliant
CCHSS standard 1.8
Client's Care Plan is reviewed.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 5.3
Palliative and End-of-Life care documentation in Care Plan.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 6.3
Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 8.1
Policies and procedures regarding criminal record checks for staff and volunteers.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 9.2
Policies and procedures for Staff training are documented and implemented.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 9.3
Policies and procedures for Staff training are documented and implemented.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 10.1
Managed risk agreements are documented and implemented.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 11.1
Infection Prevention and Control (IPC) policies and procedures are documented and implemented.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 12.1
Policies and procedures in Medication Management are documented and implemented.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 14.1
Oral care assistance and bathing frequency policies and procedures are implemented.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 15.1
Policies and procedures regarding safe water temperatures are documented and implemented.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 15.2
Policies and procedures for water supply system and temperature checks
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 16.1
Policies and procedures regarding Restraint use are documented and implemented.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 16.3
Documentation for restraint use.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
CCHSS standard 17.2
Emergency preparedness, pandemic, contingency plans mitigate risks, are reviewed and communicated.
Issued June 26, 2018. Status: Resolved (January 3, 2019).
18 — 18.3
Distribution of information to clients and family on forming a council
Issued June 26, 2018. Status: Resolved (January 3, 2019).
18 — 18.4
Operator responsibilities for council
Issued June 26, 2018. Status: Resolved (January 3, 2019).
January 9, 2018 · Inspection
Non-compliant
Prevention of Abuse — Education on prevention, identification and reporting abuse
Evidence required that demonstrates that all employees have received appropriate education respectin
Issued January 9, 2018. Fix by June 30, 2018. Status: Rectified (June 12, 2018).
Water Temperature — Safe water temperatures
Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
Issued January 9, 2018. Fix by July 31, 2018. Status: Rectified (June 29, 2018).
Nutritional Requirements — Menu approved by qualified professional
Evidence required that the menu is reviewed and approved by a Registered Dietician or a Food & N
Issued January 9, 2018. Fix by May 31, 2018. Status: Rectified (May 16, 2018).
Continuation of Services — Practicability, communication and review of plans
Evidence required that the continuation of services plan is communicated and made available to resid
Issued January 9, 2018. Fix by May 31, 2018. Status: Rectified (May 16, 2018).
Criminal Record Checks — Completion of criminal record checks
<p>Evidence required that each employee, volunteer and service provider who provide services directl
Issued January 9, 2018. Fix by May 31, 2018. Status: Rectified (April 20, 2018).
Menu Requirements — Menu substitutions communicated and made from same food group
Evidence required of the menu substitutions showing that the substitutions are from within the same
Issued January 9, 2018. Fix by June 30, 2018. Status: Rectified (May 31, 2018).
May 9, 2017 · CCHSS Inspection
Non-compliant
Restraint Management — Documentation for restraint use.
Issued May 9, 2017. Fix by August 31, 2017. Status: Rectified (October 19, 2017).
January 10, 2017 · Inspection
Non-compliant
Contracted Services — Minimum contract requirements
Please ensure that contracts include a provision that addresses the handling of personal information
Issued January 10, 2017. Fix by April 30, 2017. Status: Rectified (February 21, 2017).
Maintenance Requirements — Preventative and corrective maintenance
Evidence required of a scheduled preventative maintenance and repair program.
Issued January 10, 2017. Fix by June 30, 2017. Status: Rectified (May 26, 2017).
February 8, 2016 · Inspection
Compliant
January 6, 2016 · Inspection
Non-compliant
Social or Leisure Activities — Resident needs, feedback and opinions considered
Evidence required that residents' opinions have been considered in the planning of social or leisure
Issued January 6, 2016. Fix by February 29, 2016. Status: Rectified (February 8, 2016).
Menu Requirements — Resident feedback into meals, fluids and snacks
Evidence required of obtaining residents' opinions and feedback regarding the meals, fluids and snac
Issued January 6, 2016. Fix by February 29, 2016. Status: Rectified (February 8, 2016).
Menu Requirements — Resident consultation on meal times
Evidence required that residents are consulted, every 6 months at minimum, regarding meal times and
Issued January 6, 2016. Fix by February 29, 2016. Status: Rectified (February 8, 2016).
March 12, 2015 · Inspection
Compliant
January 15, 2015 · Inspection
Non-compliant
Information Respecting the Supportive Living Accommodation — Terms of residential services agreement
Evidence required that residential service agreements include the services provided, rates charged,
Issued January 15, 2015. Fix by March 31, 2015. Status: Rectified (March 12, 2015).
Water Temperature — Safe water temperatures
Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
Issued January 15, 2015. Fix by March 31, 2015. Status: Rectified (March 12, 2015).
July 3, 2014 · Inspection
Non-compliant
Information Respecting the Supportive Living Accommodation — Terms of residential services agreement
Evidence required that residential service agreements include the services provided, rates charged,
Issued January 15, 2014. Fix by January 31, 2015. Status: Rectified (July 11, 2014).
May 1, 2014 · Inspection
Non-compliant
Criminal Record Checks — Completion of criminal record checks
<p>Evidence required that each employee, volunteer and service provider who provide services directl
Issued January 15, 2014. Fix by June 30, 2014. Status: Rectified (May 28, 2014).
Information Respecting the Supportive Living Accommodation — Terms of residential services agreement
Evidence required that residential service agreements include the services provided, rates charged,
Issued January 15, 2014. Fix by July 31, 2014. Status: Rectified (July 11, 2014).
January 15, 2014 · Inspection
Non-compliant
Water Temperature — Safe water temperatures
Evidence required that the hottest water temperature flowing out of the faucets in resident areas do
Issued January 15, 2014. Fix by April 30, 2014. Status: Rectified (March 26, 2014).
Prevention of Abuse — Education on prevention, identification and reporting abuse
Evidence required that demonstrates that all employees have received appropriate education respectin
Issued January 15, 2014. Fix by April 30, 2014. Status: Rectified (March 26, 2014).
Criminal Record Checks — Completion of criminal record checks
<p>Evidence required that each employee, volunteer and service provider who provide services directl
Issued January 15, 2014. Fix by May 31, 2014. Status: Rectified (May 28, 2014).
Information Respecting the Supportive Living Accommodation — Terms of residential services agreement
Evidence required that residential service agreements include the services provided, rates charged,
Issued January 15, 2014. Fix by May 31, 2014. Status: Rectified (July 11, 2014).
Menu Requirements — Resident consultation on meal times
Evidence required that residents are consulted, every 6 months at minimum, regarding meal times and
Issued January 15, 2014. Fix by April 30, 2014. Status: Rectified (January 16, 2014).
Menu Requirements — Resident feedback into meals, fluids and snacks
Evidence required of obtaining residents' opinions and feedback regarding the meals, fluids and snac
Issued January 15, 2014. Fix by April 30, 2014. Status: Rectified (January 16, 2014).
Menu Requirements — Record of meals served
Evidence required of meals served and substitutions made.
Issued January 15, 2014. Fix by May 31, 2014. Status: Rectified (April 30, 2014).
June 27, 2013 · Complaint Investigation
Non-compliant
Resident Safety and Security — Maintenance and inspection of security systems
Evidence required that the security system is maintained, inspected and tested.
Issued June 27, 2013. Fix by September 30, 2013. Status: Rectified (September 30, 2013).
Questions to ask on a visit
Built from the standards this home was cited under, not from anything we found. Ask how it meets each one today.
- How does the home meet: Assistive Equipment, Technology And Medical/Surgical Supplies — Policies and procedures on maintaining equipment owned by Operator and reporting if unsafe.?
- How does the home meet: Standardized Assessment and Person-Centred Care Planning — The care plan reflects the findings of the assessment and is kept up to date.?
- How does the home meet: Standardized Assessment and Person-Centred Care Planning — Client's Care Plan is created and reviewed by an Interdisciplinary Team conference.?
- How does the home meet: Standardized Assessment and Person-Centred Care Planning — The care plan addresses the Client's needs, goals, and intervention details.?
- How does the home meet: Standardized Assessment and Person-Centred Care Planning — An appropriate assessment tool for Client's Health Care needs is used.?
- How does the home meet: Palliative Care and End-of-Life Care — Palliative Care and End-of-Life care documentation in Care Plan.?
Homes nearby
Straight-line distance between postal code centres (in rural Alberta, town centres). Each home’s share of non-compliant visits since 2023, on the same method as the city pages.
| Home | Type | Distance | Non-compliant |
|---|---|---|---|
| Residential and Support Services - New DeltonBalwin, Edmonton · 7 units | Group home | under 1 km | 0%0 of 1 visit |
| Emmanuel HomeBelvedere, Edmonton · 372 units | Assisted living | under 1 km | —no visits in the window |
| Emmanuel HomeBelvedere, Edmonton · 372 units | Assisted living | under 1 km | 100%3 of 3 visits |
| Pimatisiwin Permanent Supportive HousingYellowhead Corridor East, Edmonton · 65 units | Assisted living | 1.0 km | 25%1 of 4 visits |
| Divine Care INC.Belvedere, Edmonton · 14 units | Group home | 1.1 km | 67%2 of 3 visits |
| Elmwood Park HomeElmwood Park, Edmonton · 5 units | Group home | 1.2 km | 100%1 of 1 visit |
Check the government’s record
Inspections are a snapshot. Visit, ask for the home’s latest inspection report, and ask the questions above. Concerns about a specific visit go to the home first, then to the Continuing Care Licensing Office (cclo@gov.ab.ca).
Source: Government of Alberta, Continuing Care Accommodation Standards compliance reporting on Open Alberta (Open Government Licence – Alberta), file of —, with visits to July 6, 2026. Results are as the government recorded them. An inspection is a snapshot. The official record and the finding text are on the government’s viewer; the dates and statuses here come from the file. How this is built.